This presentation gives insight over the mall management process

1. Mall
Management
Jaladhikumar Bhatt

2. WHAT IS MALL MANAGEMENT ?
Mall management has been identified as a critical factor for the
success of malls and the retail industry across the world.
Mall management broadly includes mall positioning, zoning, tenant
mix, promotions/ marketing and facility/finance management.

3. MAIN FUNCTIONALITY
1 3 5 7
2 4 6 8
Leasing Process /
Prospect
Management
Offer Letter with
Payment Terms &
Conditions
Tenant Infrastructure
Setup Request
Financial
Management
Additional Service
Request
Renovation/Remodeli
ng Request
Contract Renewal
Other Services

4. LEASING PROCESS /
PROSPECT MANAGEMENT
• Develop leasing plan to identify new clients and negotiate with prospective
tenants to maximize income in line with the business plan.
• Processes should ensure proper tenant mix in the property in line with business
strategy and market demand to achieve desired company business objective.
• Leasing team will manage to capture the prospect by screening them on decisive
aspects:
 What business they are in
 Product they are selling
 Price of the product
 Locations of the stores
 Market Reputation
 Turn over

5. LEASING PROCESS /
PROSPECT MANAGEMENT (CONTINUE…)
• Screening Parameters Checked:
 What prospective tenant can offer to the mall
 Does the prospective tenant match the mall vision / class?
 Make sure prospective tenant’s products do not pose a threat to our existing
tenant
 Location / unit offered to the prospective tenant follows the zoning of mall

6. DISPATCHING OFFER LETTER
WITH PAYMENT TERMS &
CONDITIONS
• Set Leasing Terms
• Dispatch offer letters to shortlisted prospects
• Choosing Tenant: After personal negotiation, one tenant will be selected from
shortlisted prospects after reviewing their response to offer letters
• Set terms of payment
 Down payment 20% should be paid by date..
 Reminder 80% is paid monthly for __ months.
• Set estimated opening date based on acceptance and awarding final Offer Letter
to Tenant
• Final Offer Award as Tenant with signoff.

7. TENANT INFRASTRUCTURE
SETUP REQUEST
• After approval and acceptance of offer, Tenant will send infrastructural setup
request that contains Designing Details (MEP Design, HVAC Design, Architecture
for Fit-out Planning, Fire Safety Design/Plan).
• Verify and Validation of Request: Infrastructure development team verify and
validate the request and initiate process after checking completeness adhere to
infrastructure property norms.Probability &
Accountabilit
y
Approvals Compliance
Project Delivery Strategy
Best Practice Opportunities
Fit-out
Project
Brief
Fit-out
Project
Program
Design &
Documentat
ion
Tendering &
Constructio
n
Optimal Fit-out Outcomes

8. TENANT INFRASTRUCTURE
SETUP REQUEST (CONTINUE…)
• Change Request: Infrastructure set-up team will also validate the implementation
setup cost and match with initial costing and charge change request based on
requirement basis (if required).
• Unite Handover: On infrastructure setup completion, property unit
handover/possession will be given to tenant.

9. FINANCIAL MANAGEMENT
• Financial team will be touch upon Procedural Parts and contacting with Leasing
Team, Intrastromal Team to make Leasing contract/agreement with tenant.
• Leasing contract/agreement preparation will contain following:
 Right and Responsibility of Tenant and/or Owner/ Landlord
 Lease duration and option to renew
 Permitted usage – It includes a clause that outlines the permitted use of the
premises.
 Tenancy mix and competition – It consider the mix of tenants in a shopping
center or precinct. Ideally the mix of businesses should complement rather
than compete with your business.
 Costs – It Other costs associated with leasing commercial premises also need
to be considered in your negotiations. (operating expenses or outgoings,

10. FINANCIAL MANAGEMENT (CONTINUE…)
 Repair and maintenance clause - Responsibility for repairs and maintenance
should be clearly outlined in your lease (i.e. roof, walls, air-conditioner,
exterior fittings such as gutters and downpipes, plant and equipment that are
their property, etc..)
 Assignment and sub-leasing – It will contains the clause regarding assigning
sub-leasing party. In case party sell your business or can no longer keep
operating. Here, one may need the landlord’s permission.
 Default and Breaches – It will be terms and conditions against breach of
fulfillment of payment terms and actions against them.
 Redevelopment and Relocation clause
 Contract Initiation, Termination & Revision Clause
• Change request and its responsibility matrix gives key insight over further

11. FINANCIAL MANAGEMENT (CONTINUE…)
• Leasing contract changes/ revision.
 Redevelopment ,Relocation Revision Contract clause - Redevelopment clause
may allow the landlord to terminate a lease early so they can carry out major
works to renovate or redevelop the premises. In these circumstances you
could find yourself without premises or relocated to alternative premises.
 Contract Initiation, Termination - It will include contract terms in stage of
initiation , termination.
• Change request and its responsibility matrix gives key insight over further
responsibilities of future changes

12. ADDITIONAL SERVICE
REQUEST
• After possession/handover of the property unit, any changes will be covered
under Additional Service Change Request. This can be bifurcated into
major/minor change request.
• This change request, management will compare contracts terms and condition,
type of change request and aligned required work measurement, its impact will
be measured by finance and Infrastructure management team.
• This process will verify and validate request by infrastructure management
request.
• Major Change Request - Depending on required amount of work and/or lease
duration this will fall under this category. It will have its own financial and
infrastructural impact.
• Minor Change Request - This can be raised considered when amount of work

13. RENOVATION/REMODELING
REQUEST
• This service request can be raised based on contractual terms and condition
and/or forced by tenant in case of process to improving a broken, damaged, or
outdated structure..
• Renovation request will be verified by the appointed team and after verification it
will be accepted and/or rejected based on the acclaimed justifiable condition.
• Alteration includes, but is not limited to, all minor construction; changes in
facilities configuration; fabrication, modification, removal, or installation of
hardware and equipment; signs; erection, relocation, or removal of partitions,
doors, and windows; and changes in type of finishes and flooring materials.
• Renovation applies to that work which is required to restore, upgrade, or
otherwise improve the general condition of facilities.

14. RENOVATION/REMODELING
REQUEST (CONTINUE…)
• Maintenance or Repair includes all work necessary for the general upkeep of
existing facilities, facility components, grounds, and utility systems.
• Structural/physical changes to interior space is defined as demolition or new
construction that includes: installation of fixed equipment or furniture requiring
utility, electrical, laboratory exhaust or HVAC connections; fire alarms and fire
suppression systems; taps into building utilities or HVAC systems; plumbing;
involvement of any hazardous materials or life safety issues such as propane,
natural gas, chemicals, fumes, ventilation issues
• After approval, Contract information will measure its gives its financial impact.
• Depending on renovation requester, financial impacts will have its own
consideration and its impact will be on overall contract and factors like: Property
age, New infrastructure setup cost, Evaluation of existing setup condition. (w.r.t.

15. CONTRACT
MANAGEMENT/AMENDMENTS
When things change with your lease agreement, and both the tenant and landlord
agree on the change, creating a Lease Amendment is a great way to modify the
terms of the original lease without having to overhaul the whole thing. Whether
you're a landlord or a tenant, a Lease Amendment helps you move forward with
your lease and with your life.
Lease Amendment Requirement:
1. You're a landlord who wants to make specific changes to an existing lease.
2. You're a tenant and you would like to propose certain lease changes to your
landlord.
3. You and your tenant have discussed changes to your current lease, and you'd
like to formalize the agreement.
4. You and your landlord have agreed on changing certain terms in your lease, and
you'd like a written record of these changes.
Financial team will validate amendments and includes those in revised contract
agreement with its financial impacts based on mutual agreement.

16. GLOSSARY
• MEP Design – Mechanical Electrical and Plumbing Design
• Fit-out Design – It contains Shell and Core work generally comprise structure,
cladding, base plant, completed common areas and external works.
• HVAC - Heating, ventilation, and air conditioning (HVAC) design

17. Jaladhikumar
Bhatt