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Excell Group   Celebrating 20 Years
V1             1992 - 2012
Excell Group                                        Celebrating 20 Years
                                                              1992 - 2012




          Positioning statement
The UK’s largest exclusively B2B vendor to offer a complete
end-to-end suite of fully managed voice, data and hosting
services from our own award winning secure core network
– the Excell Cloud.

                                                      Data

                                        Business
                                         Centre              Mobile
                                        Solutions


                         Applications
                                                    Cloud                        Voice
Excell Group                                                                         Celebrating 20 Years
                                                                                     1992 - 2012


USP’s



  Unified                               Partnership                         Technological
  Communications                        Approach                            Superiority

    Truly integrated approach             Client centricity                  Own Ofcom-regulated 	
    One aggregated bill                   Listening to/ understanding all   	network

    Economies of scale for              	 aspects of a client’s business     Built for voice
  	 the client                            Clients, not customers             Speed, Security & Resilience
    BYOD (Bring Your Own                 Owning and resolving problems        Entrepreneurial, can-do
    Device)                                                                 	 approach to technology




        Comms National Communications company of the Year 2011
        Comms National Unified Communications Solution of the Year
        Nettitude Network Security Standard Award
Excell Group                                                                               Celebrating 20 Years
                                                                                           1992 - 2012




Drivers of today's
decision makers
  Head of IT                                 Chief Financial Officer             Managing Director
  IT Manager / CTO                           Finance Director / CFO              Business Owner / CEP

    Technical Responsibility                   Financial Accountability           Operational Responsibility
    Wants a secure, resilient,                 Wants cost control, visibility,     Wants productivity, increase in
  	 scalable, managed service                	 financial performance             	 sales, better customer service
    Needs to see Technical/                    Needs to see financial ROI          Needs to see “Strategic”
  	 “Fiscal” ROI                                                                 	 or operational ROI




               Secure, Resilient Voice Quality Cloud
               Our own NGN offers Secure, Resilient, voice ready QoS
               connectivity as standard
Excell Group                                                             Celebrating 20 Years
                                                                         1992 - 2012




What are your drivers




                                                                                        ?
               Consolidate Data, Mobile and Fixed Line
               Total communications spend, aggregated tariffs, Utility
               or project based
Excell Group                                                                                 Celebrating 20 Years
                                                                                             1992 - 2012




IDC Trends
What are the main benefits gained from the UC technologies
that your organisation has adopted?

Reduces Cost of Comms Services

Improves Monitoring of Official
Communications

Better Technical Performance

Improves Employee Efficiency

Enables New Business Processes

Reduces Spending on Power, Space and/or

Enables Working from Home

Supports Mobile Workforce

Better Product Support from Provider(s)

No Benefits/Do Not Know


                                          0%   2%    4%     6%        8%   10%   12%   13%      14%      16%




               Consultancy and guidance to clients as they make the
               transition to the cloud
Excell Group                                                                                  Celebrating 20 Years
                                                                                                  1992 - 2012



    Product portfolio
                           Connectivity                Hardware



Voice                                                                                  Voice & Data


Data

                                            Data

                         Business
                          Centre                            Mobile                                       Managed Service
                         Solutions


        Applications
                                     Cloud                                     Voice
                                                                                                             Hardware


                                                                                                            Connectivity




                   Full Service, Utility or Modular Solutions
                   We can advise and offer the best technical and commercial
                   solution, not restricted by portfolio
Excell Group                                                                                      Celebrating 20 Years
                                                                                                                                   1992 - 2012



                                 Case study
                                                                                       Veolia Environmental Services

                                                                                       Hosted and Fully Managed Unified Communications platform delivered as a
                                                                                       utility service.

                                                                                       •	 Mitel PBX platforms located in Excell data centres
                  Connectivity          Hardware
                                                                                       •	 Integration to Microsoft Lync enabling collaboration and desktop control of     
                                                                                          telephony and video
Data                                                  Voice & Data
                                                                                       •	 Mitel Border Gateway to support home worker
Voice
                                 Data                                                  •	 Desk phone and mobile integration and Excell’s SIP Trunk services
                  Business
                   Centre                  Mobile                                      •	 Control over all in-bound call traffic and provide visibility and control of out-
                                                                     Managed Service
                  Solutions                                                               bound call traffic and usage patterns.
   Applications
                          Cloud                     Voice              Hardware
                                                                                       •	 Larger sites have local survivable gateways with local PSTN breakout.
                                                                     Connectivity
                                                                                       •	 Mitel Contact Centre and Call recording is provided from the Excell Core
                                                                                          enabling a virtualised contact centre for 100 agents throughout the estate.
                                                                                       •	 A new, 5000 number, DDI range has been provided by Excell, enabling 4 digits
                                                                                          desk to desk dialling throughout the UK.
                                                                                       •	 Utility style pricing is used giving a price per month per user to include all of
                                                                                          the Core services.
                                                                                       •	 The five year Managed Service Framework Agreement is to roll-out 2500
                                                                                          extensions to over 75 sites
Excell Group                                                                                     Celebrating 20 Years
                                                                                                                                  1992 - 2012



                                 Case study
                                                                                       Royal Masonic School

                                                                                       VoIP Functionality
                                                                                       •	 Avaya IP office consisting of 160 extensions, was configured to support both
                                                                                          IP and analogue extensions
                                                                                       •	 Enables the school to use the data network to carry voice traffic to remote
                                                                                          areas of the site
                                                                                       •	 The School already had a fibre data network and therefore the IP element of
                  Connectivity          Hardware                                          the solution was converged onto the fibre network.

Data                                                  Voice & Data                     Mobile Voice
                                                                                       •	 Consolidated schools mobile phones, enabling the school to have a single bill
Voice
                                 Data                                                     for all mobiles.
                  Business
                   Centre                  Mobile                    Managed Service   Modular Design
                  Solutions
                                                                                       •	 Allows the system to grow as required
   Applications
                              Cloud                 Voice              Hardware

                                                                     Connectivity      Increased Functionality
                                                                                       •	 The enhanced auto attendant facilities on the Avaya IP 500 system will relieve
                                                                                          pressure on the school’s admin and reception team
                                                                                       •	 On-site system self-administration features allow for additions, moves and
                                                                                          changes to the system to be made as required, efficiently and with zero
                                                                                          disruption.
                                                                                       One Bill
                                                                                       •	 A single bill for fixed and mobile communications has made administration of
                                                                                          the system both easier and cheaper
Excell Group                                                                                                         Celebrating 20 Years
                                                                                                                                                      1992 - 2012



                                 Case study

                                                                                       Workspace Group

                                                                                       Workspace Group PLC, the leading provider of affordable commercial property
                                                                                       to let on flexible terms to small and medium sized enterprises (SMEs) in and
                                                                                       around London, awarded an extended five year technology outsourcing
                                                                                       contract to Excell. Under the new contract, Excell will deliver services to over
                  Connectivity          Hardware                                       1,000 businesses in over 100 business centres in Greater London.

Data                                                  Voice & Data                     •	 Hosted Telephony
Voice                                                                                  •	 Open Internet
                                 Data                                                  •	 Dedicated Internet Access           
                  Business
                   Centre                  Mobile                                      •	 IT Hardware       
                                                                     Managed Service
                  Solutions                                                            •	 Co-location Services                                     
   Applications
                          Cloud                     Voice              Hardware
                                                                                       •	 Online Backup   
                                                                     Connectivity      •	 Mobile Services               
                                                                                       •	 Message Taking Service                
                                                                                       •	 IT Support          
                                                                                       •	 Non Geographic Numbers            
                                                                                       •	 Virtual Desktop                                               
                                                                                       •	 Call Recording
Excell Group                                                                                       Celebrating 20 Years
                                                                                                                                    1992 - 2012



                                 Case study
                                                                                       FUJIFILM

                                                                                       FUJIFILM operates world-wide with 178 subsidiaries stretching across 4
                                                                                       continents, employing more than 72,000 people world-wide and is now the
                                                                                       world’s largest photographic and imaging company with a global turnover in
                                                                                       excess of £13 billion. Excell has been awarded a two year exclusive contract
                                                                                       with FUJIFILM for the delivery of 3rd Party Networks Managed Service.
                  Connectivity          Hardware
                                                                                       The initial phase is for network connectivity to 1,460 UK client stores to deliver
Data                                                  Voice & Data                     FUJIFILM print and imaging solutions to Tier 1 Retail.
Voice
                                 Data                                                  FUJIFILM scored Excell highest out of five suppliers through a tough tender
                  Business
                                                                                       process. Their business justified paying a slight premium for Excell’s services
                   Centre                  Mobile                    Managed Service   based on the following merits:
                  Solutions
   Applications
                          Cloud                     Voice              Hardware
                                                                                       •	 Our ability to deliver quality, robust solutions by integrating the latest
                                                                     Connectivity         technologies
                                                                                       •	 Our commitment to build an on-going flexible, scalable framework
                                                                                          agreement
                                                                                       •	 Our dynamic approach to FUJIFILM’s requirements, showing a true grasp of
                                                                                          their business
                                                                                       •	 Our unique insight into Innovations & Futures and desire to assist co-
                                                                                          develop their portfolio
Excell Group                                                             Celebrating 20 Years
                                                                         1992 - 2012




Why Excell
     Double winners at the 2011 Comms National Awards: Communications
     Company of the Year and Enterprise UC Solution
     Nettitude Diamond Standard Award for Network Security 2011/2012
     Independent & Privately owned
     Tier one network built for Voice
     OFCOM Regulated Service Provider
     20 years in business, strategic 5 year programme in place
     4 UK Offices, Multiple Data Centres, Many Points of Presence
     Deliver and bill 10million minutes each month
     Trading for Good




               Consolidate Data, Mobile and Fixed Line
               Total communications spend, aggregated tariffs, Utility
               or project based
Excell Group                                                                     Celebrating 20 Years
                                                                                 1992 - 2012




Trading for Good
                                                                       Vision
                                                                       Inspire half a million small businesses to be more
                                                                       socially responsible over the next five years.

                                                                       Mission
                                                                       o Trading for Good is a new digital service helping
                                                                         small businesses improve their reputation and
                                                                         grow their business by showcasing the good
                                                                         work they do in their communities.
                                                                       o It also gives free advice to local businesses to
                                                                         help them get involved in socially responsible
                                                                         projects - everything from taking on
                                                                         apprentices to supporting local charities to
                                                                         being more environmentally aware.
                                                                       o If customers can chose a business based on
                                                                         the good work they do, everyone benefits.

                                                                       Structure
                                                                       o Trading for Good currently operates within
                                                                         Excell Group as the lead delivery partner
                                                                         operating on a not-for-profit basis. We are
                                                                         supported at high level by Government and
                                                                         have some great channel partners.
               Secure, Resilient Voice Quality Cloud
               Our own NGN offers Secure, Resilient, voice ready QoS
               connectivity as standard

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Excell 2012 USP\'s

  • 1. Excell Group Celebrating 20 Years V1 1992 - 2012
  • 2. Excell Group Celebrating 20 Years 1992 - 2012 Positioning statement The UK’s largest exclusively B2B vendor to offer a complete end-to-end suite of fully managed voice, data and hosting services from our own award winning secure core network – the Excell Cloud. Data Business Centre Mobile Solutions Applications Cloud Voice
  • 3. Excell Group Celebrating 20 Years 1992 - 2012 USP’s Unified Partnership Technological Communications Approach Superiority Truly integrated approach Client centricity Own Ofcom-regulated One aggregated bill Listening to/ understanding all network Economies of scale for aspects of a client’s business Built for voice the client Clients, not customers Speed, Security & Resilience BYOD (Bring Your Own Owning and resolving problems Entrepreneurial, can-do Device) approach to technology Comms National Communications company of the Year 2011 Comms National Unified Communications Solution of the Year Nettitude Network Security Standard Award
  • 4. Excell Group Celebrating 20 Years 1992 - 2012 Drivers of today's decision makers Head of IT Chief Financial Officer Managing Director IT Manager / CTO Finance Director / CFO Business Owner / CEP Technical Responsibility Financial Accountability Operational Responsibility Wants a secure, resilient, Wants cost control, visibility, Wants productivity, increase in scalable, managed service financial performance sales, better customer service Needs to see Technical/ Needs to see financial ROI Needs to see “Strategic” “Fiscal” ROI or operational ROI Secure, Resilient Voice Quality Cloud Our own NGN offers Secure, Resilient, voice ready QoS connectivity as standard
  • 5. Excell Group Celebrating 20 Years 1992 - 2012 What are your drivers ? Consolidate Data, Mobile and Fixed Line Total communications spend, aggregated tariffs, Utility or project based
  • 6. Excell Group Celebrating 20 Years 1992 - 2012 IDC Trends What are the main benefits gained from the UC technologies that your organisation has adopted? Reduces Cost of Comms Services Improves Monitoring of Official Communications Better Technical Performance Improves Employee Efficiency Enables New Business Processes Reduces Spending on Power, Space and/or Enables Working from Home Supports Mobile Workforce Better Product Support from Provider(s) No Benefits/Do Not Know 0% 2% 4% 6% 8% 10% 12% 13% 14% 16% Consultancy and guidance to clients as they make the transition to the cloud
  • 7. Excell Group Celebrating 20 Years 1992 - 2012 Product portfolio Connectivity Hardware Voice Voice & Data Data Data Business Centre Mobile Managed Service Solutions Applications Cloud Voice Hardware Connectivity Full Service, Utility or Modular Solutions We can advise and offer the best technical and commercial solution, not restricted by portfolio
  • 8. Excell Group Celebrating 20 Years 1992 - 2012 Case study Veolia Environmental Services Hosted and Fully Managed Unified Communications platform delivered as a utility service. • Mitel PBX platforms located in Excell data centres Connectivity Hardware • Integration to Microsoft Lync enabling collaboration and desktop control of telephony and video Data Voice & Data • Mitel Border Gateway to support home worker Voice Data • Desk phone and mobile integration and Excell’s SIP Trunk services Business Centre Mobile • Control over all in-bound call traffic and provide visibility and control of out- Managed Service Solutions bound call traffic and usage patterns. Applications Cloud Voice Hardware • Larger sites have local survivable gateways with local PSTN breakout. Connectivity • Mitel Contact Centre and Call recording is provided from the Excell Core enabling a virtualised contact centre for 100 agents throughout the estate. • A new, 5000 number, DDI range has been provided by Excell, enabling 4 digits desk to desk dialling throughout the UK. • Utility style pricing is used giving a price per month per user to include all of the Core services. • The five year Managed Service Framework Agreement is to roll-out 2500 extensions to over 75 sites
  • 9. Excell Group Celebrating 20 Years 1992 - 2012 Case study Royal Masonic School VoIP Functionality • Avaya IP office consisting of 160 extensions, was configured to support both IP and analogue extensions • Enables the school to use the data network to carry voice traffic to remote areas of the site • The School already had a fibre data network and therefore the IP element of Connectivity Hardware the solution was converged onto the fibre network. Data Voice & Data Mobile Voice • Consolidated schools mobile phones, enabling the school to have a single bill Voice Data for all mobiles. Business Centre Mobile Managed Service Modular Design Solutions • Allows the system to grow as required Applications Cloud Voice Hardware Connectivity Increased Functionality • The enhanced auto attendant facilities on the Avaya IP 500 system will relieve pressure on the school’s admin and reception team • On-site system self-administration features allow for additions, moves and changes to the system to be made as required, efficiently and with zero disruption. One Bill • A single bill for fixed and mobile communications has made administration of the system both easier and cheaper
  • 10. Excell Group Celebrating 20 Years 1992 - 2012 Case study Workspace Group Workspace Group PLC, the leading provider of affordable commercial property to let on flexible terms to small and medium sized enterprises (SMEs) in and around London, awarded an extended five year technology outsourcing contract to Excell. Under the new contract, Excell will deliver services to over Connectivity Hardware 1,000 businesses in over 100 business centres in Greater London. Data Voice & Data • Hosted Telephony Voice • Open Internet Data • Dedicated Internet Access Business Centre Mobile • IT Hardware Managed Service Solutions • Co-location Services Applications Cloud Voice Hardware • Online Backup Connectivity • Mobile Services • Message Taking Service • IT Support • Non Geographic Numbers • Virtual Desktop • Call Recording
  • 11. Excell Group Celebrating 20 Years 1992 - 2012 Case study FUJIFILM FUJIFILM operates world-wide with 178 subsidiaries stretching across 4 continents, employing more than 72,000 people world-wide and is now the world’s largest photographic and imaging company with a global turnover in excess of £13 billion. Excell has been awarded a two year exclusive contract with FUJIFILM for the delivery of 3rd Party Networks Managed Service. Connectivity Hardware The initial phase is for network connectivity to 1,460 UK client stores to deliver Data Voice & Data FUJIFILM print and imaging solutions to Tier 1 Retail. Voice Data FUJIFILM scored Excell highest out of five suppliers through a tough tender Business process. Their business justified paying a slight premium for Excell’s services Centre Mobile Managed Service based on the following merits: Solutions Applications Cloud Voice Hardware • Our ability to deliver quality, robust solutions by integrating the latest Connectivity technologies • Our commitment to build an on-going flexible, scalable framework agreement • Our dynamic approach to FUJIFILM’s requirements, showing a true grasp of their business • Our unique insight into Innovations & Futures and desire to assist co- develop their portfolio
  • 12. Excell Group Celebrating 20 Years 1992 - 2012 Why Excell Double winners at the 2011 Comms National Awards: Communications Company of the Year and Enterprise UC Solution Nettitude Diamond Standard Award for Network Security 2011/2012 Independent & Privately owned Tier one network built for Voice OFCOM Regulated Service Provider 20 years in business, strategic 5 year programme in place 4 UK Offices, Multiple Data Centres, Many Points of Presence Deliver and bill 10million minutes each month Trading for Good Consolidate Data, Mobile and Fixed Line Total communications spend, aggregated tariffs, Utility or project based
  • 13. Excell Group Celebrating 20 Years 1992 - 2012 Trading for Good Vision Inspire half a million small businesses to be more socially responsible over the next five years. Mission o Trading for Good is a new digital service helping small businesses improve their reputation and grow their business by showcasing the good work they do in their communities. o It also gives free advice to local businesses to help them get involved in socially responsible projects - everything from taking on apprentices to supporting local charities to being more environmentally aware. o If customers can chose a business based on the good work they do, everyone benefits. Structure o Trading for Good currently operates within Excell Group as the lead delivery partner operating on a not-for-profit basis. We are supported at high level by Government and have some great channel partners. Secure, Resilient Voice Quality Cloud Our own NGN offers Secure, Resilient, voice ready QoS connectivity as standard