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DEX: the way ahead
James Robertson @ IntraTeam Event (Copenhagen, March 2020)
Anna
We are all on a journey of
digital transformation
How do we deliver simplicity,
not just new functionality?
www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace firm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 24 years.
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)
DEX:
the story so far…
Modern intranet Digital workplace Digital employee
experience (DEX)
Modern intranet Digital workplace Digital employee
experience (DEX)
I’m not afraid of using the
“i word”
@james_steptwo intranet
Modern intranets play an
important role in organisations,
delivering key services, and
providing an enterprise front door
@james_steptwo
www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of intranets
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
BankofRussia
All Award winners: www.steptwo.com.au/iia
BankofRussia
All Award winners: www.steptwo.com.au/iia
BankofRussia
All Award winners: www.steptwo.com.au/iia
Modern intranet Digital workplace Digital employee
experience (DEX)
A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo
A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)
OnPointSolutions
Swisscom
Swisscom
Swisscom
All Step Two Award winners: www.steptwo.com.au/iia
Modern intranet Digital workplace Digital employee
experience (DEX)
Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
Definition v1
Digital employee experience (#DEX)
is the sum total of the digital
interactions within the work
environment.
@james_steptwo
Definition v2
www.steptwo.com.au/papers/what-is-digital-employee-experience
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)
SUPER POWER (1 of 5):
Passion
DEX gives senior leaders
something they can be
passionate about.
#DEX
DEX:
where we are
today…
How it all fits together…
Intranet
Digital workplace
Digital employee
experience (DEX)
www.steptwo.com.au
Step Two DEX survey
2018/2019
The ‘state of the nation’ for
digital employee experience
www.steptwo.com.au/DEX-survey
2019/2020
of organisations have a
definition for DEX
16%
YES NO UNSURE
2020:
11%
2019:
say DEX is extremely or
very important
42%
EXTREMELY OR VERY IMPORTANT SOMEWHAT NOT SO OR NOT UNSURE
2020:
39%
2019:
At what levels within organisations
is DEX being led?
STRONGLY
Centrally/

top down
Within individual

business units
By staff/

bottom up
0 25 50 75 100
SOMEWHAT
NOT AT ALL
UNSURE
40%54%
75%
Step Two DEX survey
2019/2020
How ready are organisations
across three aspects?
VERY OR MOSTLY READY
People
Process
Technology
0 25 50 75 100
SOMEWHAT READY
NOT READY
UNSURE
46%
27-30%
15% Step Two DEX survey
2019/2020
Step Two DEX survey
2019/2020
www.steptwo.com.au/DEX-survey
LibertyMutual
All Award winners: www.steptwo.com.au/iia
WellsFargo
All Award winners: www.steptwo.com.au/iia
DEX:
the journey
ahead…
CulturalPhysical
Digital
Employee experience (EX)
@james_steptwo
DEX ➜ CX
@james_steptwo
www.steptwo.com.au/papers/dex-cx
www.steptwo.com.au/papers/how-to-create-a-great-digital-employee-experience-dex
A DEX vision is best
described in stories
@james_steptwo
Anna
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)
© 2018 Step Two (www.steptwo.com.au), all rights reserved
Diane has worked at the hospital for over twelve
years in a number of roles and is now a Nursing
Unit Manager (NUM) in the Surgical High
Dependency Unit.
Diane is a highly trained clinician and very good
at what she does. She is a new manager and
has lots of additional administrative tasks to
take care of. To date Diane’s career has focused
on taking care of patients, but these days she
finds herself looking after a large team of nurses
and the additional tasks that go along with
being a NUM.
A day in the life
Although Diane
doesn’t consider
herself tech savvy, she
spends a lot of time on
her mobile phone
primarily for texting and also
using Facebook to keep up
with the family, some who are interstate.
She also uses her phone to take and share
photos, especially on occasions such as when
she recently went on holidays to Hawaii.
© 2018 Step Two (www.steptwo.com.au), all rights reserved
A day in the life
On the way to work Diane checks what she has on for the
day. Whereas before she would have never dreamed of
starting work before stepping into the hospital,
she now finds it gives her a real sense of
satisfaction to get on top of things using
her phone before her shift has even begun.
She wants to check the days roster, so
taps to open the intranet. Diane likes that
her unit’s roster is one tap away from
the intranet’s homepage. She opens the
roster and sees that Joan – one of the nurses
in her team, has had to cancel her shift. Diane
thinks ‘no problem’ as she jumps to the district
collaboration platform and quickly sends a group chat
message to her team asking if anyone would be available
to fill-in.
While waiting for a response, Diane looks to see what else
is happening in the district. On the intranet’s homepage
she notices that the REACH (Recognise, Engage,
Act, Call and Help) policy has been updated.
Having time while waiting on the bus, Diane
opens the updated policy and
understands what has changed and
potential impacts on her team.
With the bus just about to arrive, Diane
receives a response from Brad – a member
of her team, saying that he’ll take on the shift
that Joan cancelled. Diane takes note to
update the roster accordingly once she’s got into
Westmead for the day’s work.
© 2018 Step Two (www.steptwo.com.au), all rights reserved
Arriving at the hospital at 7.00am, Diane jumps onto her
desktop to update the roster, changing Joan’s shift to
Brad. Using her mobile phone, she messages Brad to
confirm. Happy that most of the day’s rostering issues
are quickly out of the way, Diane has time to start
reviewing the EMR and patient flow.
By 10.30am Diane has a quick team meeting. She notes
the updated REACH policy that she read while travelling
to work. As the meeting concludes one of her team
members references a new staff video she saw on the
intranet. It was from the CE, announcing a new staff
wellbeing initiative – a topic they’d discussed
numerous times amongst themselves. Diane thinks to
herself that it’d be great to view the video when she gets
the chance.
A day in the life
During her rounds, Diane comes across a patient that
needs to be booked into the outpatient clinic. Using her
mobile phone, Diane opens the district intranet, taps the
search function and types ‘outpatient’. Immediately the
outpatient clinic service appears in the results with a
link to common processes. She selects the “Book an
outpatient” process and fills out the
required details in the electronic
form. The booking is
confirmed on submission
and Diane informs the
patient of the details.
Diane returns to her desk
and finalises some updates
to patient details in the EMR.
Modern intranet Digital workplace Digital employee
experience (DEX)
Soak up everything to come
over the next two days
You are at the forefront of creating
digital employee experiences
Dream big, but
deliver often!
Thank you!
James Robertson, Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
Twitter: @james_steptwo

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DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)

  • 1. DEX: the way ahead James Robertson @ IntraTeam Event (Copenhagen, March 2020)
  • 3. We are all on a journey of digital transformation
  • 4. How do we deliver simplicity, not just new functionality?
  • 5. www.steptwo.com.au Hi, I’m James Robertson! I’m the founder of Step Two (www.steptwo.com.au), a specialist intranet and digital workplace firm headquartered in Australia. We help organisations establish and sustain modern digital workplaces, and to deliver a great digital employee experiences. I’ve been in this space for 24 years.
  • 8. Modern intranet Digital workplace Digital employee experience (DEX)
  • 9. Modern intranet Digital workplace Digital employee experience (DEX)
  • 10. I’m not afraid of using the “i word” @james_steptwo intranet
  • 11. Modern intranets play an important role in organisations, delivering key services, and providing an enterprise front door @james_steptwo
  • 12. www.steptwo.com.au 04 Collaboration & social Connecting staff with each other, and helping them to work together better. 05 Activity The intranet as a place for doing things, not just reading things. 02 Comms A rich internal communication channel that reaches all staff. 03 Culture Celebrating the current culture of the organisation, and supporting culture change. 01 Content A repository for information, at both corporate and business-unit levels. Five purposes of intranets
  • 17. BankofRussia All Award winners: www.steptwo.com.au/iia
  • 18. BankofRussia All Award winners: www.steptwo.com.au/iia
  • 19. BankofRussia All Award winners: www.steptwo.com.au/iia
  • 20. Modern intranet Digital workplace Digital employee experience (DEX)
  • 21. A digital workplace consists of the set of tools, platforms and environments for work. @james_steptwo
  • 22. A great digital workplace consists of a holistic set of tools, platforms and environments for work, delivered in a coherent, usable and productive way. @james_steptwo
  • 27. Swisscom All Step Two Award winners: www.steptwo.com.au/iia
  • 28. Modern intranet Digital workplace Digital employee experience (DEX)
  • 29. Digital employee experience (#DEX) is the sum total of the digital interactions between a staff member and their organisation. Definition v1
  • 30. Digital employee experience (#DEX) is the sum total of the digital interactions within the work environment. @james_steptwo Definition v2 www.steptwo.com.au/papers/what-is-digital-employee-experience
  • 32. SUPER POWER (1 of 5): Passion DEX gives senior leaders something they can be passionate about. #DEX
  • 34. How it all fits together… Intranet Digital workplace Digital employee experience (DEX) www.steptwo.com.au
  • 35. Step Two DEX survey 2018/2019 The ‘state of the nation’ for digital employee experience www.steptwo.com.au/DEX-survey 2019/2020
  • 36. of organisations have a definition for DEX 16% YES NO UNSURE 2020: 11% 2019:
  • 37. say DEX is extremely or very important 42% EXTREMELY OR VERY IMPORTANT SOMEWHAT NOT SO OR NOT UNSURE 2020: 39% 2019:
  • 38. At what levels within organisations is DEX being led? STRONGLY Centrally/
 top down Within individual
 business units By staff/
 bottom up 0 25 50 75 100 SOMEWHAT NOT AT ALL UNSURE 40%54% 75% Step Two DEX survey 2019/2020
  • 39. How ready are organisations across three aspects? VERY OR MOSTLY READY People Process Technology 0 25 50 75 100 SOMEWHAT READY NOT READY UNSURE 46% 27-30% 15% Step Two DEX survey 2019/2020
  • 40. Step Two DEX survey 2019/2020 www.steptwo.com.au/DEX-survey
  • 41. LibertyMutual All Award winners: www.steptwo.com.au/iia
  • 42. WellsFargo All Award winners: www.steptwo.com.au/iia
  • 47. A DEX vision is best described in stories @james_steptwo
  • 48. Anna
  • 50. © 2018 Step Two (www.steptwo.com.au), all rights reserved Diane has worked at the hospital for over twelve years in a number of roles and is now a Nursing Unit Manager (NUM) in the Surgical High Dependency Unit. Diane is a highly trained clinician and very good at what she does. She is a new manager and has lots of additional administrative tasks to take care of. To date Diane’s career has focused on taking care of patients, but these days she finds herself looking after a large team of nurses and the additional tasks that go along with being a NUM. A day in the life Although Diane doesn’t consider herself tech savvy, she spends a lot of time on her mobile phone primarily for texting and also using Facebook to keep up with the family, some who are interstate. She also uses her phone to take and share photos, especially on occasions such as when she recently went on holidays to Hawaii.
  • 51. © 2018 Step Two (www.steptwo.com.au), all rights reserved A day in the life On the way to work Diane checks what she has on for the day. Whereas before she would have never dreamed of starting work before stepping into the hospital, she now finds it gives her a real sense of satisfaction to get on top of things using her phone before her shift has even begun. She wants to check the days roster, so taps to open the intranet. Diane likes that her unit’s roster is one tap away from the intranet’s homepage. She opens the roster and sees that Joan – one of the nurses in her team, has had to cancel her shift. Diane thinks ‘no problem’ as she jumps to the district collaboration platform and quickly sends a group chat message to her team asking if anyone would be available to fill-in. While waiting for a response, Diane looks to see what else is happening in the district. On the intranet’s homepage she notices that the REACH (Recognise, Engage, Act, Call and Help) policy has been updated. Having time while waiting on the bus, Diane opens the updated policy and understands what has changed and potential impacts on her team. With the bus just about to arrive, Diane receives a response from Brad – a member of her team, saying that he’ll take on the shift that Joan cancelled. Diane takes note to update the roster accordingly once she’s got into Westmead for the day’s work.
  • 52. © 2018 Step Two (www.steptwo.com.au), all rights reserved Arriving at the hospital at 7.00am, Diane jumps onto her desktop to update the roster, changing Joan’s shift to Brad. Using her mobile phone, she messages Brad to confirm. Happy that most of the day’s rostering issues are quickly out of the way, Diane has time to start reviewing the EMR and patient flow. By 10.30am Diane has a quick team meeting. She notes the updated REACH policy that she read while travelling to work. As the meeting concludes one of her team members references a new staff video she saw on the intranet. It was from the CE, announcing a new staff wellbeing initiative – a topic they’d discussed numerous times amongst themselves. Diane thinks to herself that it’d be great to view the video when she gets the chance. A day in the life During her rounds, Diane comes across a patient that needs to be booked into the outpatient clinic. Using her mobile phone, Diane opens the district intranet, taps the search function and types ‘outpatient’. Immediately the outpatient clinic service appears in the results with a link to common processes. She selects the “Book an outpatient” process and fills out the required details in the electronic form. The booking is confirmed on submission and Diane informs the patient of the details. Diane returns to her desk and finalises some updates to patient details in the EMR.
  • 53. Modern intranet Digital workplace Digital employee experience (DEX)
  • 54. Soak up everything to come over the next two days
  • 55. You are at the forefront of creating digital employee experiences
  • 57. Thank you! James Robertson, Step Two www.steptwo.com.au jamesr@steptwo.com.au Twitter: @james_steptwo