Taking an agile
approach to the digital
workplace
James Robertson, Step Two

Presented by @james_steptwo at #kmworld
www.steptwo.com.au/store

Presented by @james_steptwo at #kmworld
A digital change is now rolling
through our organizations

Presented by @james_steptwo at #kmworld
This has been given a name:
the digital workplace

Presented by @james_steptwo at #kmworld
But how do we deliver great
solutions, quickly?

The emerging digital workplace

Presented by @james_steptwo at #kmw15
The digital workplace consists of the
holistic set of tools, platforms and
environments for work, delivered in a
coherent, usable and productive way.

Presented by @james_steptwo at #kmw15
The digital workplace consists of the
holistic set of tools, platforms and
environments for work, delivered in a
coherent, usable and productive
way.

Presented by @james_steptwo at #kmw15
The digital workplace is easy to
define … is the journey that we
should all be focusing on

Presented by @james_steptwo at #kmw15
Three streams of the digital workplace
01
Technology
Maximizing the value
and impact of
technology.
Business
Deliver business
solutions, not naked
platforms.
02
Design
Use design as the
‘force multiplier’ of the
digital workplace.
03

Presented by @james_steptwo at #kmworld
Agile development methodologies
take an iterative and adaptive
approach to building solutions, with
early delivery and continuous
improvement, typically via multiple
‘sprints’.

Presented by @james_steptwo at #kmworld
digital workplace
agile approaches+
rapid success=

Presented by @james_steptwo at #kmw15
1: Technology
Maximise the value and
impact of technology

Presented by @james_steptwo at #kmw15
Coles

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Coles

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Coles

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Coles

Presented by @james_steptwo at #kmw15
2: Business
Deliver business solutions,
not naked platforms

Presented by @james_steptwo at #kmw15
RobinPartington&
Partners

Presented by @james_steptwo at #kmw15
RobinPartington&
Partners

Presented by @james_steptwo at #kmw15
RobinPartington&
Partners

Presented by @james_steptwo at #kmw15
RobinPartington&
Partners

Presented by @james_steptwo at #kmw15
RobinPartington&
Partners

Presented by @james_steptwo at #kmw15
3: Design
Use design as the ‘force multiplier’
of the digital workplace

Presented by @james_steptwo at #kmw15
Telstra

Presented by @james_steptwo at #kmw15
Telstra

Presented by @james_steptwo at #kmw15
Telstra
Queries about Reduced by
Payment summaries 65%
Errors in timesheet 54%
Outstanding approvals 48%
Payslips 45%
Tax 44%
Timesheets 42%
Access requests 42%
Timesheet entry 17%

Making it happen

Presented by @james_steptwo at #kmw15
01
Technology
Work with IT to apply agile
methodologies to enterprise projects.
Use the intranet as the test bed for
delivering high-value incremental
improvements.

Presented by @james_steptwo at #kmw15
01
Technology
Prophet

Presented by @james_steptwo at #kmw15
Use true field research to understand
how the business ticks, and how staff
work.
Use these insights to package projects
as business solutions, rather than
technology changes.
Business
02

Presented by @james_steptwo at #kmw15
Prestige Financial
See this after
lunch: B103
Business
02

Presented by @james_steptwo at #kmw15
Build a strong internal design capability,
within the digital workplace team (or
equivalent).
Cover the fundamentals (usability &
user experience), plus leading edge
‘design thinking’ techniques.
Design
03

Presented by @james_steptwo at #kmw15
Commonwealth Bank
Design
03

Presented by @james_steptwo at #kmw15
The digital workplace
is coming. With
our help it be great!
James Robertson, Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
@james_steptwo
Book signing at the
3:30pm
coffee break