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The future of learning is …. social




                     Jane Hart
    Centre for Learning & Performance Technologies
                   www.C4LPT.co.uk
C4LPT, 2011   2
Learning
    "Social Business" is not about technology, or about
    "corporate culture." It is a socio-political historical shift that
    is bigger, broader and much more fascinating.

    A new perspective is changing how we think about society,
    politics, interpersonal relationships, science, government
    and business. New approaches are emerging. Learning
    and self-expression are exploding. Values are changing.
    Leadership is changing. The economy is changing. Change
    itself is changing — it is accelerating and becoming the
    norm.”


                                 Social Business doesn’t mean what you think it does
                                                       Deb Lavoy, 7 September 2011

C4LPT, 2011
Social Learning is NOT …




• a new training trend
• bolting “social” onto a course
• upgrading to a new LMS




 It is a fundamental shift in the way people are learning in the
 workplace …
what evidence do you have
  that people are working and
  learning differently




C4LPT, 2011                     5
C4LPT, 2011   6
Consumerization of IT




              “Today already 47% of business technology users
              at North American and European companies report
              using one or more website(s) to do parts of their jobs
              that are not sanctioned by their IT department.
              We expect this number to grow to close to 60%
              in 2011 as frustrated workers work around
              IT to self-provision technology”

                  How democratization of technology empowers employees, Forrester, 2011




C4LPT, 2011                                                                               7
Consumerization of Learning




              “between one-third and two-thirds of your
              employees are meeting their needs
              by working around you”



                           Jensen & Klein, Blind Spots, CLO Magazine, April 2011




C4LPT, 2011                                                                        8
how can IT and L&D deal with
  this? Should they ..


  Ignore it – it’s not important

  Ban it – it’s disruptive

  Embrace it – it’s an important aspect
  of learning in the workplace




C4LPT, 2011                               9
C4LPT, 2011   10
who is using these tools?
  how are they using them?
  what can L&D do to support
  a broader approach to
  workplace learning?




C4LPT, 2011                    11
Who?




              Smart Workers




C4LPT, 2011                   12
IMPROVING PRODUCTIVITY
                                                       FINDING & USING
                 Personal      Finding content             CONTENT
   Team        productivity
productivity

                                                            Keeping up
                                                              to date
                                                             with new
                                                             content




                                                              Sharing
                                                               links,
                                                             resources
                                                              & ideas

                              Co-creating
                               content
       JOINING & BUILDING                        CREATING & SHARING
 NETWORKS & COMMUNITIES
C4LPT, 2011                                           CONTENT     13
8 key features
how the Smart Worker
works and learns
today


 …and what this
 means for L&D
C4LPT, 2011            14
1 - The Smart Worker :
              recognises she learns
              continuously as she does
              her job


                  “today’s work environment doesn’t
               tolerate learners stepping out of their
              workflow to learn unless it is absolutely
                                        vital to do so”

                                   Gottfredson, 2011




C4LPT, 2011                                          15
The future is ….




  • valuing informal and social
    learning
  • integrating learning in the
    workflow.
2 - The Smart Worker :
 wants immediate access
 to solutions to his
 performance problems



 “People don’t want to study a
 problem they want to solve it.”




C4LPT, 2011                        17
The future is ….




  • de-focusing on courses and
    re-focusing on performance
    aids
  • good information design
  • not reinventing the wheel
  • encouraging effective use of
    the Social Web
3 - The Smart Worker : is happy to share
what she knows




C4LPT, 2011                                19
The future is ….




  • recognising YOU can’t create
    everything your people need
  • tapping into the growing
    phenomenon of sharing
  • enabling the infrastructure
    for sharing
  • letting groups organise their
    own content
C4LPT, 2011   21
4 - The Smart Worker :
              relies on a trusted
              network of friends and
              colleagues




C4LPT, 2011                            22
“I’ve learned more in the last few
              weeks by monitoring this
              community than I have in the
              past year in class….. It’s an
              amazing group – I have seen
              discussions on questions I hadn’t
              thought about and received
              pointers towards great articles.”




C4LPT, 2011                                        23
The future is ….




  • helping individuals build their
    own Personal Knowledge /
    Learning Networks (PKNs or
    PLNs)
  • Helping groups set up and
    maintain their own
    communities of practice, etc
5 - The Smart Worker :
              learns best with and from others

C4LPT, 2011                                      25
The future is ….




  • recognising you cannot
    force/enforce social learning
  • providing a framework for
    conversations and discussions
    to take place
  • encouraging others to set up
    their own learning
    communties
C4LPT, 2011   27
6 - The Smart Worker : keeps up to date
              with his industry and profession




C4LPT, 2011                                        28
The future is ….




  • helping individuals with their
    Personal Knowledge
    Management (PKM), e.g.
    helping them deal with
    information overload
  • encouraging others to curate
    content to share with their
    teams
7 - The Smart Worker :
constantly strives to
improve her productivity




C4LPT, 2011                30
The future is ….




  • encouraging the use of
    personal devices
  • providing workflow audits
  • offering a performance
    consulting approach to
    business/job problems
8 - The Smart Worker :
              thrives on autonomy

                      "Human beings have an innate
                      drive to be autonomous, self-
                      determined and connected to
                      one another.

                      The opposite of autonomy is
                      control. And since they sit at
                      different poles of the
                      behavioural compass, they
                      point us to different
                      destinations. Control leads to
                      compliance; autonomy leads to
                      engagement

                      A sense of autonomy has a
                      powerful effect on individual
                      performance and attitude.“

C4LPT, 2011                                           32
The future is ….




  • letting go!
  • understanding learning is not
    the end goal, but the means
    to an end - the end is
    performance
  • keeping out of the way of
    self-reliant learners
  • helping others become more
    self-reliant
how do we measure success?
  -    employee learning
  -    L&D’s interventions




C4LPT, 2011                    34
The future is ..


  • measuring success differently
  • moving from quantity to
    quality
  • “quantity is an antiquated
    way of measuring success”
  • defining performance
    objectives and measuring
    how well individuals meet
    their objectives
  • moving from LMS to social
    and collaboration tools/
    platforms
The future of learning is …




      working smarter
The future of learning is ... social
bit.ly/futureoflearning

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The future of learning is ... social

  • 1. The future of learning is …. social Jane Hart Centre for Learning & Performance Technologies www.C4LPT.co.uk
  • 3. Learning "Social Business" is not about technology, or about "corporate culture." It is a socio-political historical shift that is bigger, broader and much more fascinating. A new perspective is changing how we think about society, politics, interpersonal relationships, science, government and business. New approaches are emerging. Learning and self-expression are exploding. Values are changing. Leadership is changing. The economy is changing. Change itself is changing — it is accelerating and becoming the norm.” Social Business doesn’t mean what you think it does Deb Lavoy, 7 September 2011 C4LPT, 2011
  • 4. Social Learning is NOT … • a new training trend • bolting “social” onto a course • upgrading to a new LMS It is a fundamental shift in the way people are learning in the workplace …
  • 5. what evidence do you have that people are working and learning differently C4LPT, 2011 5
  • 7. Consumerization of IT “Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” How democratization of technology empowers employees, Forrester, 2011 C4LPT, 2011 7
  • 8. Consumerization of Learning “between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind Spots, CLO Magazine, April 2011 C4LPT, 2011 8
  • 9. how can IT and L&D deal with this? Should they .. Ignore it – it’s not important Ban it – it’s disruptive Embrace it – it’s an important aspect of learning in the workplace C4LPT, 2011 9
  • 11. who is using these tools? how are they using them? what can L&D do to support a broader approach to workplace learning? C4LPT, 2011 11
  • 12. Who? Smart Workers C4LPT, 2011 12
  • 13. IMPROVING PRODUCTIVITY FINDING & USING Personal Finding content CONTENT Team productivity productivity Keeping up to date with new content Sharing links, resources & ideas Co-creating content JOINING & BUILDING CREATING & SHARING NETWORKS & COMMUNITIES C4LPT, 2011 CONTENT 13
  • 14. 8 key features how the Smart Worker works and learns today …and what this means for L&D C4LPT, 2011 14
  • 15. 1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011 C4LPT, 2011 15
  • 16. The future is …. • valuing informal and social learning • integrating learning in the workflow.
  • 17. 2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.” C4LPT, 2011 17
  • 18. The future is …. • de-focusing on courses and re-focusing on performance aids • good information design • not reinventing the wheel • encouraging effective use of the Social Web
  • 19. 3 - The Smart Worker : is happy to share what she knows C4LPT, 2011 19
  • 20. The future is …. • recognising YOU can’t create everything your people need • tapping into the growing phenomenon of sharing • enabling the infrastructure for sharing • letting groups organise their own content
  • 22. 4 - The Smart Worker : relies on a trusted network of friends and colleagues C4LPT, 2011 22
  • 23. “I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on questions I hadn’t thought about and received pointers towards great articles.” C4LPT, 2011 23
  • 24. The future is …. • helping individuals build their own Personal Knowledge / Learning Networks (PKNs or PLNs) • Helping groups set up and maintain their own communities of practice, etc
  • 25. 5 - The Smart Worker : learns best with and from others C4LPT, 2011 25
  • 26. The future is …. • recognising you cannot force/enforce social learning • providing a framework for conversations and discussions to take place • encouraging others to set up their own learning communties
  • 28. 6 - The Smart Worker : keeps up to date with his industry and profession C4LPT, 2011 28
  • 29. The future is …. • helping individuals with their Personal Knowledge Management (PKM), e.g. helping them deal with information overload • encouraging others to curate content to share with their teams
  • 30. 7 - The Smart Worker : constantly strives to improve her productivity C4LPT, 2011 30
  • 31. The future is …. • encouraging the use of personal devices • providing workflow audits • offering a performance consulting approach to business/job problems
  • 32. 8 - The Smart Worker : thrives on autonomy "Human beings have an innate drive to be autonomous, self- determined and connected to one another. The opposite of autonomy is control. And since they sit at different poles of the behavioural compass, they point us to different destinations. Control leads to compliance; autonomy leads to engagement A sense of autonomy has a powerful effect on individual performance and attitude.“ C4LPT, 2011 32
  • 33. The future is …. • letting go! • understanding learning is not the end goal, but the means to an end - the end is performance • keeping out of the way of self-reliant learners • helping others become more self-reliant
  • 34. how do we measure success? - employee learning - L&D’s interventions C4LPT, 2011 34
  • 35. The future is .. • measuring success differently • moving from quantity to quality • “quantity is an antiquated way of measuring success” • defining performance objectives and measuring how well individuals meet their objectives • moving from LMS to social and collaboration tools/ platforms
  • 36. The future of learning is … working smarter