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Social	  media	  and	  its	  impact	  on	  how	  we	  learn	  in	  the	  workplace	               Jane	  Hart,	  Centre	  ...
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3	  
How	  social	  media	  is	  impac@ng	  learning	  in	     the	  workplace	                   	     What	  it	  means	     ...
What	  does	  workplace	  learning	  have	  in	  common	  with	  icebergs?	  
Only	  a	  small	  percentage	  (10%)	  of	  the	  iceberg	  visible	  above	  the	  water.	   The	  most	  powerful	  par...
The	  Iceberg	  of	  Workplace	  Learning	  20%	  of	  the	  learning	  that	  takes	  place	  in	  the	  workplace	  is	 ...
“Most	  people	  ins.nc.vely	  know	  that	  they	           become	  competent	  in	  their	  jobs	  through	  learning	 ...
The	  Iceberg	  of	  Workplace	  Learning	  But	  now	  social	  media	  is	  impac@ng	  	  learning	  	  …	              ...
Social	  media	  is	  a	  catalyst	  for	  change	  	       and	  we	  are	  moving	  into	  a	  	    new	  era	  of	  wor...
1 Twitter                                                   2 YouTube                                                   3 ...
Trends	  in	  the	  use	  of	  social	  media	  for	  learning 	  1	  Consumeriza<on	  of	  IT	  	  Personal,	  working	  ...
“Today	  already	  47%	  of	  business	  technology	  users	  at	  North	  American	  and	  European	  companies	  report	...
2	             Consumeriza<on	  of	  LEARNING	             	             People	  are	  “doing	  their	  own	  thing” 	  	...
“between	  one-­‐third	                       and	  two-­‐thirds	  of	                     your	  employees	  are	        ...
How	  can	  IT	  and	  L&D	  deal	  with	     these	  growing	  trends?	                                                  ...
17	  
who	  is	  using	  these	  tools?	  	  how	  are	  they	  using	  them?	  	  what	  can	  we	  do	  to	  support	  	  a	  ...
Who?	             Smart	  Workers	                                    19	  
What	  tools	  are	  they	  using?	  	                                                   20	  
IMPROVING	  PRODUCTIVITY	                                                             Finding	  content	  	         FINDIN...
8	  key	  features	  	  how	  the	  Smart	  Worker	  works	  and	  learns	  	  today	                                     ...
1	  -­‐	  The	  Smart	  Worker	  :	  recognises	  she	  learns	  con<nuously	  as	  she	  does	  her	  job	  “today’s	  wo...
2	  -­‐	  The	  Smart	  Worker	  :	   wants	  immediate	  access	   to	  solu<ons	  to	  his	   performance	  problems	   ...
3	  -­‐	  The	  Smart	  Worker	  :	  	  is	  happy	  to	  share	  what	  she	  knows	                                     ...
>>	  Tap	  into	  the	  growing	  phenomenon	  of	  sharing	  and	  encourage	  employees	  to	  create	  and	  share	  re...
4	  -­‐	  The	  Smart	  Worker	  :	  relies	  on	  a	  trusted	  network	  of	  friends	  and	  colleagues	               ...
“I’ve	  learned	  more	  in	  the	  last	  few	                                              weeks	  by	  monitoring	  thi...
5	  -­‐	  The	  Smart	  Worker	  :	  	  learns	  best	  with	  and	  from	  others	                                       ...
One-­‐to-­‐one	  mentoring	                                                                                         Learni...
“I	  am	  amazed	  at	  the	  openness	  and	  willingness	  to	  share	  resources	  and	  ideas	  that	  exists	  within...
6	  -­‐	  The	  Smart	  Worker	  :	  keeps	  up	  to	  date	                                     with	  his	  industry	  a...
7	  -­‐	  The	  Smart	  Worker	  :	  	  constantly	  strives	  to	  	  improve	  her	  produc<vity	  >>	  Provide	  workflo...
8	  -­‐	  The	  Smart	  Worker	  :	  thrives	  on	  autonomy	  "A	  sense	  of	  autonomy	  has	  a	  powerful	  effect	  o...
Social	  Workplace	  Learning	  Con<nuum	    formal/training	                                                             ...
www.SocialLearningCentre.co.uk	  
h`p://bit.ly/impactofsome	                                  37	  
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The impact of social media on workplace learnng

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The impact of social media on workplace learnng

  1. Social  media  and  its  impact  on  how  we  learn  in  the  workplace   Jane  Hart,  Centre  for  Learning  &  Performance  Technologies  
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  4. How  social  media  is  impac@ng  learning  in   the  workplace     What  it  means    for  L&D     Where  and    how    learning  happens     in  the  workplace   4  
  5. What  does  workplace  learning  have  in  common  with  icebergs?  
  6. Only  a  small  percentage  (10%)  of  the  iceberg  visible  above  the  water.   The  most  powerful  part  is  under  the   water   6  
  7. The  Iceberg  of  Workplace  Learning  20%  of  the  learning  that  takes  place  in  the  workplace  is  “visible”  as  FORMAL  learning.     Formal  learning  The  other  80%  of  learning  takes  place  informally  and  oXen  invisibly  –  and  yet  it  is  where  the  real  learning  takes  place.   Informal  learning   C4LPT,  2012   7  
  8. “Most  people  ins.nc.vely  know  that  they   become  competent  in  their  jobs  through  learning  as  they  perform  those  jobs  …  and  that   through  this  process  they  acquire  knowledge   and  skills  which  are  so    entwined  with  the  job,   that  they  are  referred  to  as  ‘tacit’.”     Report  to  NIACE,  2007  
  9. The  Iceberg  of  Workplace  Learning  But  now  social  media  is  impac@ng    learning    …   Formal  learning   Informal  learning   9  
  10. Social  media  is  a  catalyst  for  change     and  we  are  moving  into  a     new  era  of  workplace  learning  
  11. 1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 Prezi Top  100  Tools  for  Learning   8 Moodle 9 Slideshare 2011   10 (Edu)Glogster 11 Wikipedia 12 Blogger List  compiled  from  the   13 Diigo 14 FacebookTop  10  Tools  contribu@ons  of     15 Google 531   16 Google Reader learning  professionals   17 Evernote 18 Jing worldwide   19 PowerPoint 20 Gmail
  12. Trends  in  the  use  of  social  media  for  learning  1  Consumeriza<on  of  IT    Personal,  working  and  learning  tools  are  merging   12  
  13. “Today  already  47%  of  business  technology  users  at  North  American  and  European  companies  report  using  one  or  more  website(s)  to  do  parts  of  their  jobs  that  are  not  sanc@oned  by  their  IT  department.    We  expect  this  number  to  grow  to  close  to  60%  in  2011  as  frustrated  workers  work  around  IT  to  self-­‐provision  technology.”              Forrester  Research,    April  2011   13  
  14. 2   Consumeriza<on  of  LEARNING     People  are  “doing  their  own  thing”       14  
  15. “between  one-­‐third   and  two-­‐thirds  of   your  employees  are   mee@ng  their  needs     by  working  around   you”     Jensen  &  Klein,       Blind  spots,  CLO  Magazine,    April  2011       15  
  16. How  can  IT  and  L&D  deal  with   these  growing  trends?   16  
  17. 17  
  18. who  is  using  these  tools?    how  are  they  using  them?    what  can  we  do  to  support    a  broader  approach  to    workplace  learning?   18  
  19. Who?   Smart  Workers   19  
  20. What  tools  are  they  using?     20  
  21. IMPROVING  PRODUCTIVITY   Finding  content     FINDING  &  USING     Personal   CONTENT   Team   produc<vity  produc<vity   Keeping  up   to  date   with  new   content     Sharing   links,   resources   &  ideas   Co-­‐crea<ng   content     JOINING  &  BUILDING   CREATING  &  SHARING   NETWORKS  &  COMMUNITIES   The  Smart  Worker’s    C4LPT,  2011   Guide  to  Social  Media   CONTENT  
  22. 8  key  features    how  the  Smart  Worker  works  and  learns    today   22  
  23. 1  -­‐  The  Smart  Worker  :  recognises  she  learns  con<nuously  as  she  does  her  job  “today’s  work  environment  doesn’t  tolerate  learners  stepping  out  of  their  workflow  to  learn  unless  it  is  absolutely  vital  to  do  so”    Gogredson,  2011   >>  Provide  access  to  learning  resources   in  the  flow  of  work  –  as  people  do  their   jobs     23  
  24. 2  -­‐  The  Smart  Worker  :   wants  immediate  access   to  solu<ons  to  his   performance  problems   “People  don’t  want  to  study  a   problem  they  want  to  solve  it.”     >>  Create  performance  aids  rather   than  courses   >>  Help  people  locate  and  iden@fy   trusted  resources  on  the  Social  Web  C4LPT,  2011   24  
  25. 3  -­‐  The  Smart  Worker  :    is  happy  to  share  what  she  knows   25  
  26. >>  Tap  into  the  growing  phenomenon  of  sharing  and  encourage  employees  to  create  and  share  resources  with  one  another   26  
  27. 4  -­‐  The  Smart  Worker  :  relies  on  a  trusted  network  of  friends  and  colleagues   27  
  28. “I’ve  learned  more  in  the  last  few   weeks  by  monitoring  this   community  than  I  have  in  the   past  year  in  class…..  It’s  an   amazing  group  –  I  have  seen   discussions  on  ques@ons  I  hadn’t   thought  about  and  received  >>  Help  teams  to  set  up  communi@es  and  owards  great  ar@cles.”   pointers  t group  spaces  so  that  they  can  build  internal  trusted  networks  to  support  one  another   28  
  29. 5  -­‐  The  Smart  Worker  :    learns  best  with  and  from  others   29  
  30. One-­‐to-­‐one  mentoring   Learning  communi@es/   Live  mee@ng  soXware   Communi@es  of  Prac@ce  >>  Support  personal  human  interac@ons  in  learning:  both  one-­‐to-­‐one  and  groups.   30  
  31. “I  am  amazed  at  the  openness  and  willingness  to  share  resources  and  ideas  that  exists  within  this  group,  the  wider  L&D  community  and  beyond.  The  opportuni@es  for  me  to  connect  with  people  across  the  world  from  both  similar  and  different  backgrounds  is  only  limited  by  my  ability  to  manage  and  deal  with  a  rapidly  expanding  range  of  contacts.”   31  
  32. 6  -­‐  The  Smart  Worker  :  keeps  up  to  date   with  his  industry  and  profession  >>  Help  with  Personal  Knowledge  Management:  Seek-­‐Sense-­‐Share  >>  Encourage  sharing  of  knowledge  internally  in  different  ways   32  
  33. 7  -­‐  The  Smart  Worker  :    constantly  strives  to    improve  her  produc<vity  >>  Provide  workflow  audits  to  help  individuals/teams  improve  their  produc@vity   33  
  34. 8  -­‐  The  Smart  Worker  :  thrives  on  autonomy  "A  sense  of  autonomy  has  a  powerful  effect  on  individual  performance  and  aLtude.“    >>  Let  go!  “Control  leads  to  compliance;  autonomy  leads  to  engagement.”     34  
  35. Social  Workplace  Learning  Con<nuum   formal/training   informal/working   1   2   3              4   5  Augmen.ng   Facilita.ng   Suppor.ng   Suppor.ng   Fostering  f2f  or  online     collabora.ve   online     collabora.on   connec.ons  /  training  with   or  peer   Communi.es   &  knowledge   conversa.ons   social   learning   of  Prac.ce   sharing  in   across  the   approaches     work  teams   organiza.on   SOCIAL  TRAINING   SOCIAL  COLLABORATION   organizing/managing   encouraging/suppor@ng  
  36. www.SocialLearningCentre.co.uk  
  37. h`p://bit.ly/impactofsome   37  

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