My talk is about countries. We all are citizens of some country and that fact affects our daily lives. Have you ever been disappointed by how your country works, as an institution? Often times, people are annoyed by some problems with public administration or even procedures of parliament. I talk about how we – UX and service designers – might be able to change how our countries (and municipalities and other public institutions) work. For the better. And that we should do it. * Download the keynote file, there are some animations ;-)

2. UX of a country

3. UX of a country
Jan Martinek @endlife

4. SD of a country
Jan Martinek @endlife

5. @pedrocustodio
SD of a country
Jan Martinek @endlife

6. @pedrocustodio
SD of a country
Jan Martinek @endlife

7. UX people

8. more-than-UX people

9. a rock star

10. a political scientist

11. back to countries

12. annoyment
corruption
slowness
closedness
taxation
waiting time
inefficiency
injustice
complexity

13. [stone]

14. [stone]

16. design

17. political science
= UX of a country

19. u ser
rese arch

20. sis
aly
a n
u ser
rese arch

21. sis
aly
a n
u ser problems
rese arch clustering

22. solution
sis finding
aly
a n
u ser problems
rese arch clustering

23. solution
sis finding
aly
a n
u ser problems fe asibility
rese arch clustering s tudies

25. rules and procedures

26. you can’t design output

27. you can’t design output
only the process

28. demo
time!

29. democracy

30. participative
budgeting

31. interfaces

32. public institution

37. this is the end.

38. come to the dark side

39. come to the dark side
it’s not so dark

40. good direction

41. small change matters

42. Jan Martinek @endlife