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YOUR 2017 SOCIAL MEDIA STRATEGY
STARTS HERE
japie swanepoel
@japies
#k7socialmedia
@japies
programme
programme
★ social media 2017
programme
★ social media 2017
★ plan
programme
★ social media 2017
★ plan
★ engage
programme
★ social media 2017
★ plan
★ engage
★ advertise
programme
★ social media 2017
★ plan
★ engage
★ advertise
★ go LIVE
programme
★ social media 2017
★ plan
★ engage
★ advertise
★ go LIVE
★ analyse
programme
★ social media 2017
★ plan
★ engage
★ advertise
★ go LIVE
★ analyse
★ Q & A
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
@japies
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
•News
@japies
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
•News
•Decide
@japies
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
•News
•Decide
•Communicate
@japies
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
•News
•Decide
•Communicate
•Learn
@japies
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
•News
•Decide
•Communicate
•Learn
•Play
@japies
HOW
SOCIAL
MEDIA HAS
CHANGED
BEHAVIOUR
•News
•Decide
•Communicate
•Learn
•Play
•Shop
@japies
SM: 12 KEY PRINCIPLES
SM: 12 KEY PRINCIPLES
• Content
SM: 12 KEY PRINCIPLES
• Content
• Conversation
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
• Relevant
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
• Relevant
• Acknowledge
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
• Relevant
• Acknowledge
• Pictures
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
• Relevant
• Acknowledge
• Pictures
• Original
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
• Relevant
• Acknowledge
• Pictures
• Original
• Consistent
SM: 12 KEY PRINCIPLES
• Content
• Conversation
• Strategy
• Policy
• Respond
• Current
• Relevant
• Acknowledge
• Pictures
• Original
• Consistent
• Analyse
what do you wish to
accomplish?
PROMOTE,
what do you wish to
accomplish?
PROMOTE,
SELL,
what do you wish to
accomplish?
PROMOTE,
SELL,
CRM,
what do you wish to
accomplish?
PROMOTE,
SELL,
CRM,
MARKETING,
what do you wish to
accomplish?
PROMOTE,
SELL,
CRM,
MARKETING,
NEWS,
what do you wish to
accomplish?
PROMOTE,
SELL,
CRM,
MARKETING,
NEWS,
RECRUIT,
what do you wish to
accomplish?
YOU NEED A PLAN
YOU NEED A PLANfor each objective,
on each social media
platform
monthly social media content calendar
YOUR SOCIAL MEDIA PLAN
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
make sure the plan is in line with the overall comms
strategy
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
make sure the plan is in line with the overall comms
strategy
draw up a monthly content calendar
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
make sure the plan is in line with the overall comms
strategy
draw up a monthly content calendar
text
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
make sure the plan is in line with the overall comms
strategy
draw up a monthly content calendar
text
images
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
make sure the plan is in line with the overall comms
strategy
draw up a monthly content calendar
text
images
links
YOUR SOCIAL MEDIA PLAN
decide what you wish to accomplish
decide which platforms to utilise
do you have a theme?
make sure the plan is in line with the overall comms
strategy
draw up a monthly content calendar
text
images
links
partners, associates,service providers, community
#k7socialmedia
@japies
post
post
@mention
post
retweet
@mention
post
schedule
retweet
@mention
post
tag
schedule
retweet
@mention
post
tag
schedule
retweet
@mention
regram
post
share
tag
schedule
retweet
@mention
regram
post
share
tag
schedule
retweet
shoot
@mention
regram
post
share
tag
schedule
retweet
shoot
@mention
regram
write
SO, WHAT IS
THIS
ENGAGEMENT
STUFF ALL
ABOUT?
SO, WHAT IS
THIS
ENGAGEMENT
STUFF ALL
ABOUT?
SO, WHAT IS
THIS
ENGAGEMENT
STUFF ALL
ABOUT?
SO, WHAT IS
THIS
ENGAGEMENT
STUFF ALL
ABOUT?
LISTEN, ENGAGE, INITIATE!
WHAT
ENGAGEMENT
IS…NOT!
@japies
#k7socialmedia
WHAT
ENGAGEMENT
IS…NOT!
@japies
#k7socialmedia
number of
email subscribers
WHAT
ENGAGEMENT
IS…NOT!
@japies
#k7socialmedia
number of
web visits
number of
email subscribers
WHAT
ENGAGEMENT
IS…NOT!
@japies
#k7socialmedia
number of
followers
number of
web visits
number of
email subscribers
WHAT
ENGAGEMENT
IS…NOT!
@japies
#k7socialmedia
total page
likes
number of
followers
number of
web visits
number of
email subscribers
ENGAGEMENT
IS…
@japies
@digital4christ
ENGAGEMENT
IS…
@japies
@digital4christ
ENGAGEMENT
IS…
@japies
@digital4christCONVERSATION
1million views
12,000 shares
9,000 comments
1million views
12,000 shares
9,000 comments
1million views
12,000 shares
9,000 comments
1million views
12,000 shares
9,000 comments
SO WHY IS ENGAGEMENT SO IMPORTANT?
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
▸ create awareness: news,
events, messages, campaigns?
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
▸ create awareness: news,
events, messages, campaigns?
▸ communicate with your
existing fans, followers,
community?
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
▸ create awareness: news,
events, messages, campaigns?
▸ communicate with your
existing fans, followers,
community?
▸ Print, TV, radio, outdoor can
create awareness, excitement,
news.
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
▸ create awareness: news,
events, messages, campaigns?
▸ communicate with your
existing fans, followers,
community?
▸ Print, TV, radio, outdoor can
create awareness, excitement,
news.
▸ Only SM can generate a
CONVERSATION: 2-way
interaction
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
▸ create awareness: news,
events, messages, campaigns?
▸ communicate with your
existing fans, followers,
community?
▸ Print, TV, radio, outdoor can
create awareness, excitement,
news.
▸ Only SM can generate a
CONVERSATION: 2-way
interaction
▸ every action you take should
be aimed at interaction
SO WHY IS ENGAGEMENT SO IMPORTANT?
▸ what do you wish to achieve
with your social media?
▸ create a community?
▸ create awareness: news,
events, messages, campaigns?
▸ communicate with your
existing fans, followers,
community?
▸ Print, TV, radio, outdoor can
create awareness, excitement,
news.
▸ Only SM can generate a
CONVERSATION: 2-way
interaction
▸ every action you take should
be aimed at interaction
▸ likes, shares, comments, views,
retweets, regrammes.
WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
your content is not
engaging!
WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
your content is not
engaging!
your fans aren’t
REALLY your fans
WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
your content is not
engaging!
your fans aren’t
REALLY your fans
you’re hanging out in
the wrong places
WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
your content is not
engaging!
your fans aren’t
REALLY your fans
you’re hanging out in
the wrong places
your offer / message is
not appealing enough
WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
your content is not
engaging!
your fans aren’t
REALLY your fans
you’re hanging out in
the wrong places
your offer / message is
not appealing enough
you are not relevant
10 TIPS FOR UPPING YOUR ENGAGEMENT
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
6.stay relevant
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
6.stay relevant
7.content strategy
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
6.stay relevant
7.content strategy
8.action plan
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
6.stay relevant
7.content strategy
8.action plan
9.be critical about content
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
6.stay relevant
7.content strategy
8.action plan
9.be critical about content
10.create content that begs
engagement!
10 TIPS FOR UPPING YOUR ENGAGEMENT
1.review & analyse
2.interact with influencers
3.create events
4.manage / purge followers
5.be where you must be
6.stay relevant
7.content strategy
8.action plan
9.be critical about content
10.create content that begs
engagement!
Engagement with brands
on Instagram is 10 times
higher than Facebook,
54 times higher than
Pinterest, and 84 times
higher than Twitter
ADVERTISE
SM ADS ESSENTIALS
SM ADS ESSENTIALS
decide what you wish to accomplish:
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
promote a specific campaign on the platform
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
promote a specific campaign on the platform
promote a web site
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
promote a specific campaign on the platform
promote a web site
decide which platforms to utilise
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
promote a specific campaign on the platform
promote a web site
decide which platforms to utilise
identify target market demographics: age, gender,
location, existing followers?
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
promote a specific campaign on the platform
promote a web site
decide which platforms to utilise
identify target market demographics: age, gender,
location, existing followers?
budget: daily, monthly, total campaign
SM ADS ESSENTIALS
decide what you wish to accomplish:
more likes, followers, views
promote a specific campaign on the platform
promote a web site
decide which platforms to utilise
identify target market demographics: age, gender,
location, existing followers?
budget: daily, monthly, total campaign
measure: analytics on the platform, web site, short
links
TWITTER
TWITTER
TWITTER
TWITTER
INSTAGRAM ADS
INSTAGRAM ADS
INSTAGRAM ADS
GO LIVE#k7socialmedia
@japies
BE WHERE THE ACTION IS!
BE WHERE THE ACTION IS!
sponsored events
BE WHERE THE ACTION IS!
sponsored events
launches
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
assign a #
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
assign a #
send some-one to do
instagram posts, tweet, FB
posts, retweet, tag
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
assign a #
send some-one to do
instagram posts, tweet, FB
posts, retweet, tag
incentivise interaction
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
assign a #
send some-one to do
instagram posts, tweet, FB
posts, retweet, tag
incentivise interaction
@japies
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
assign a #
send some-one to do
instagram posts, tweet, FB
posts, retweet, tag
incentivise interaction
@japies
live video
BE WHERE THE ACTION IS!
sponsored events
launches
conferences
functions: awards ceremonies
assign a #
send some-one to do
instagram posts, tweet, FB
posts, retweet, tag
incentivise interaction
@japies
live video
ANALYSE
#k7socialmedia
@japies
do,review, adjust, do better
do,review, adjust, do better
do,review, adjust, do better
do,review, adjust, do better
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1 2 3 4 5 6 7
>
Followers
Order by:
ALL CRITERIA FOLLOW MODE SELECTED (0)
78.1M
Followers
634K
Following
42.9M
Followers
122
Following
31.4M
Followers
169
Following
16.5M
Followers
155
Following
8662K
Followers
3842
Following
7858K
Followers
1561K
Following
7088K
Followers
272
Following
5600K
Followers
38
Following
3878K
Followers
2207
Following
2946K
Followers
329
Following
2637K
Followers
1405
Following
1971K
Followers
1635
Following
1747K
Followers
561
Following
1548K
Followers
30
Following
1490K
Followers
172
Following
1384K
Followers
65
Following
1303K
Followers
235
Following
1050K
Followers
1145K
Following
1037K
Followers
824K
Following
840K
Followers
1531
Following
755K
Followers
626
Following
751K
Followers
625K
Following
719K
Followers
13.4K
Following
638K
Followers
434
Following
626K
Followers
7966
Following
@BarackObama
Barack Obama
Washington, DC
@cnnbrk
CNN Breaking …
Everywhere
@BillGates
Bill Gates
Seattle, WA
@TheEconomist
The Economist
London
@richardbranson
Richard Branson
@hootsuite
Hootsuite
Vancouver, Canada
@WIRED
WIRED
San Francisco/New
York
@elonmusk
Elon Musk
1 AU
@jack
California, USA
@wef
World Economi…
Geneva, Switzerland
@Entrepreneur
Entrepreneur
NYC | Orange County,
CA
@timoreilly
Tim O'Reilly
Oakland, CA
@TEDchris
Chris Anderson
New York City
@CIA
CIA
Langley, VA
@jack_welch
Jack Welch
@SAI
BI Tech
New York, NY
@ericschmidt
Eric Schmidt
Mountain View, CA
@JonahLupton
Snapchat:
JonahLupton
@CynthiaLIVE
Cynthia Johnson
Venice Beach, CA
@LarryMadowo
Larry Madowo
Nairobi, or a city near
you
@nytimesbusiness
New York, NY
@rogerhamilton
Roger James …
Bali, Indonesia
@klout
Klout
San Francisco
@mailandguardian
Mail & Guardian
South Africa
@KenyaRedCross
Kenya Red Cross
Kenya
YOU
- -
YOU
1000 8
YOU
- -
YOU
999 7
YOU
- -
YOU
- -
YOU
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YOU
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YOU
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YOU
987 7
YOU
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YOU
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1 2 3 4 5 6 7
>
Followers
Order by:
ALL CRITERIA FOLLOW MODE SELECTED (0)
78.1M
Followers
634K
Following
42.9M
Followers
122
Following
31.4M
Followers
169
Following
16.5M
Followers
155
Following
8662K
Followers
3842
Following
7858K
Followers
1561K
Following
7088K
Followers
272
Following
5600K
Followers
38
Following
3878K
Followers
2207
Following
2946K
Followers
329
Following
2637K
Followers
1405
Following
1971K
Followers
1635
Following
1747K
Followers
561
Following
1548K
Followers
30
Following
1490K
Followers
172
Following
1384K
Followers
65
Following
1303K
Followers
235
Following
1050K
Followers
1145K
Following
1037K
Followers
824K
Following
840K
Followers
1531
Following
755K
Followers
626
Following
751K
Followers
625K
Following
719K
Followers
13.4K
Following
638K
Followers
434
Following
626K
Followers
7966
Following
@BarackObama
Barack Obama
Washington, DC
@cnnbrk
CNN Breaking …
Everywhere
@BillGates
Bill Gates
Seattle, WA
@TheEconomist
The Economist
London
@richardbranson
Richard Branson
@hootsuite
Hootsuite
Vancouver, Canada
@WIRED
WIRED
San Francisco/New
York
@elonmusk
Elon Musk
1 AU
@jack
California, USA
@wef
World Economi…
Geneva, Switzerland
@Entrepreneur
Entrepreneur
NYC | Orange County,
CA
@timoreilly
Tim O'Reilly
Oakland, CA
@TEDchris
Chris Anderson
New York City
@CIA
CIA
Langley, VA
@jack_welch
Jack Welch
@SAI
BI Tech
New York, NY
@ericschmidt
Eric Schmidt
Mountain View, CA
@JonahLupton
Snapchat:
JonahLupton
@CynthiaLIVE
Cynthia Johnson
Venice Beach, CA
@LarryMadowo
Larry Madowo
Nairobi, or a city near
you
@nytimesbusiness
New York, NY
@rogerhamilton
Roger James …
Bali, Indonesia
@klout
Klout
San Francisco
@mailandguardian
Mail & Guardian
South Africa
@KenyaRedCross
Kenya Red Cross
Kenya
YOU
- -
YOU
1000 8
YOU
- -
YOU
999 7
YOU
- -
YOU
- -
YOU
- -
YOU
- -
YOU
- -
YOU
987 7
YOU
- -
YOU
- -
YOU
964 6
YOU
989 4
YOU
966 6
YOU
991 9
YOU
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YOU
- -
YOU
- -
YOU
981 9
YOU
969 8
YOU
816 8
YOU
1000 8
YOU
978 8
YOU
- -
ttps://dashboard.audiense.com/?_ga=1.138844659.1772867821.1472802586#!14302946/self//search/{} 2/3
1 2 3 4 5 6 7
>
Followers
Order by:
ALL CRITERIA FOLLOW MODE SELECTED (0)
78.1M
Followers
634K
Following
42.9M
Followers
122
Following
31.4M
Followers
169
Following
16.5M
Followers
155
Following
8662K
Followers
3842
Following
7858K
Followers
1561K
Following
7088K
Followers
272
Following
5600K
Followers
38
Following
3878K
Followers
2207
Following
2946K
Followers
329
Following
2637K
Followers
1405
Following
1971K
Followers
1635
Following
1747K
Followers
561
Following
1548K
Followers
30
Following
1490K
Followers
172
Following
1384K
Followers
65
Following
1303K
Followers
235
Following
1050K
Followers
1145K
Following
1037K
Followers
824K
Following
840K
Followers
1531
Following
755K
Followers
626
Following
751K
Followers
625K
Following
719K
Followers
13.4K
Following
638K
Followers
434
Following
626K
Followers
7966
Following
@BarackObama
Barack Obama
Washington, DC
@cnnbrk
CNN Breaking …
Everywhere
@BillGates
Bill Gates
Seattle, WA
@TheEconomist
The Economist
London
@richardbranson
Richard Branson
@hootsuite
Hootsuite
Vancouver, Canada
@WIRED
WIRED
San Francisco/New
York
@elonmusk
Elon Musk
1 AU
@jack
California, USA
@wef
World Economi…
Geneva, Switzerland
@Entrepreneur
Entrepreneur
NYC | Orange County,
CA
@timoreilly
Tim O'Reilly
Oakland, CA
@TEDchris
Chris Anderson
New York City
@CIA
CIA
Langley, VA
@jack_welch
Jack Welch
@SAI
BI Tech
New York, NY
@ericschmidt
Eric Schmidt
Mountain View, CA
@JonahLupton
Snapchat:
JonahLupton
@CynthiaLIVE
Cynthia Johnson
Venice Beach, CA
@LarryMadowo
Larry Madowo
Nairobi, or a city near
you
@nytimesbusiness
New York, NY
@rogerhamilton
Roger James …
Bali, Indonesia
@klout
Klout
San Francisco
@mailandguardian
Mail & Guardian
South Africa
@KenyaRedCross
Kenya Red Cross
Kenya
YOU
- -
YOU
1000 8
YOU
- -
YOU
999 7
YOU
- -
YOU
- -
YOU
- -
YOU
- -
YOU
- -
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Your 2017 Social Media Strategy Starts Here

  • 1.
  • 2. YOUR 2017 SOCIAL MEDIA STRATEGY STARTS HERE japie swanepoel @japies
  • 7. programme ★ social media 2017 ★ plan ★ engage
  • 8. programme ★ social media 2017 ★ plan ★ engage ★ advertise
  • 9. programme ★ social media 2017 ★ plan ★ engage ★ advertise ★ go LIVE
  • 10. programme ★ social media 2017 ★ plan ★ engage ★ advertise ★ go LIVE ★ analyse
  • 11. programme ★ social media 2017 ★ plan ★ engage ★ advertise ★ go LIVE ★ analyse ★ Q & A
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  • 30. SM: 12 KEY PRINCIPLES
  • 31. SM: 12 KEY PRINCIPLES • Content
  • 32. SM: 12 KEY PRINCIPLES • Content • Conversation
  • 33. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy
  • 34. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy
  • 35. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond
  • 36. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current
  • 37. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current • Relevant
  • 38. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current • Relevant • Acknowledge
  • 39. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current • Relevant • Acknowledge • Pictures
  • 40. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current • Relevant • Acknowledge • Pictures • Original
  • 41. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current • Relevant • Acknowledge • Pictures • Original • Consistent
  • 42. SM: 12 KEY PRINCIPLES • Content • Conversation • Strategy • Policy • Respond • Current • Relevant • Acknowledge • Pictures • Original • Consistent • Analyse
  • 43.
  • 44.
  • 45.
  • 46. what do you wish to accomplish?
  • 47. PROMOTE, what do you wish to accomplish?
  • 48. PROMOTE, SELL, what do you wish to accomplish?
  • 49. PROMOTE, SELL, CRM, what do you wish to accomplish?
  • 53. YOU NEED A PLAN
  • 54. YOU NEED A PLANfor each objective, on each social media platform
  • 55. monthly social media content calendar
  • 57. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish
  • 58. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise
  • 59. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme?
  • 60. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme? make sure the plan is in line with the overall comms strategy
  • 61. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme? make sure the plan is in line with the overall comms strategy draw up a monthly content calendar
  • 62. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme? make sure the plan is in line with the overall comms strategy draw up a monthly content calendar text
  • 63. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme? make sure the plan is in line with the overall comms strategy draw up a monthly content calendar text images
  • 64. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme? make sure the plan is in line with the overall comms strategy draw up a monthly content calendar text images links
  • 65. YOUR SOCIAL MEDIA PLAN decide what you wish to accomplish decide which platforms to utilise do you have a theme? make sure the plan is in line with the overall comms strategy draw up a monthly content calendar text images links partners, associates,service providers, community
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  • 68. post
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  • 100. SO WHY IS ENGAGEMENT SO IMPORTANT?
  • 101. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media?
  • 102. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community?
  • 103. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community? ▸ create awareness: news, events, messages, campaigns?
  • 104. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community? ▸ create awareness: news, events, messages, campaigns? ▸ communicate with your existing fans, followers, community?
  • 105. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community? ▸ create awareness: news, events, messages, campaigns? ▸ communicate with your existing fans, followers, community? ▸ Print, TV, radio, outdoor can create awareness, excitement, news.
  • 106. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community? ▸ create awareness: news, events, messages, campaigns? ▸ communicate with your existing fans, followers, community? ▸ Print, TV, radio, outdoor can create awareness, excitement, news. ▸ Only SM can generate a CONVERSATION: 2-way interaction
  • 107. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community? ▸ create awareness: news, events, messages, campaigns? ▸ communicate with your existing fans, followers, community? ▸ Print, TV, radio, outdoor can create awareness, excitement, news. ▸ Only SM can generate a CONVERSATION: 2-way interaction ▸ every action you take should be aimed at interaction
  • 108. SO WHY IS ENGAGEMENT SO IMPORTANT? ▸ what do you wish to achieve with your social media? ▸ create a community? ▸ create awareness: news, events, messages, campaigns? ▸ communicate with your existing fans, followers, community? ▸ Print, TV, radio, outdoor can create awareness, excitement, news. ▸ Only SM can generate a CONVERSATION: 2-way interaction ▸ every action you take should be aimed at interaction ▸ likes, shares, comments, views, retweets, regrammes.
  • 109. WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING?
  • 110. WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING? your content is not engaging!
  • 111. WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING? your content is not engaging! your fans aren’t REALLY your fans
  • 112. WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING? your content is not engaging! your fans aren’t REALLY your fans you’re hanging out in the wrong places
  • 113. WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING? your content is not engaging! your fans aren’t REALLY your fans you’re hanging out in the wrong places your offer / message is not appealing enough
  • 114. WHY ARE YOUR USERS / FOLLOWERS NOT ENGAGING? your content is not engaging! your fans aren’t REALLY your fans you’re hanging out in the wrong places your offer / message is not appealing enough you are not relevant
  • 115. 10 TIPS FOR UPPING YOUR ENGAGEMENT
  • 116. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse
  • 117. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers
  • 118. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events
  • 119. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers
  • 120. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be
  • 121. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be 6.stay relevant
  • 122. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be 6.stay relevant 7.content strategy
  • 123. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be 6.stay relevant 7.content strategy 8.action plan
  • 124. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be 6.stay relevant 7.content strategy 8.action plan 9.be critical about content
  • 125. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be 6.stay relevant 7.content strategy 8.action plan 9.be critical about content 10.create content that begs engagement!
  • 126. 10 TIPS FOR UPPING YOUR ENGAGEMENT 1.review & analyse 2.interact with influencers 3.create events 4.manage / purge followers 5.be where you must be 6.stay relevant 7.content strategy 8.action plan 9.be critical about content 10.create content that begs engagement! Engagement with brands on Instagram is 10 times higher than Facebook, 54 times higher than Pinterest, and 84 times higher than Twitter
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  • 131.
  • 132.
  • 134. SM ADS ESSENTIALS decide what you wish to accomplish:
  • 135. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views
  • 136. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views promote a specific campaign on the platform
  • 137. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views promote a specific campaign on the platform promote a web site
  • 138. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views promote a specific campaign on the platform promote a web site decide which platforms to utilise
  • 139. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views promote a specific campaign on the platform promote a web site decide which platforms to utilise identify target market demographics: age, gender, location, existing followers?
  • 140. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views promote a specific campaign on the platform promote a web site decide which platforms to utilise identify target market demographics: age, gender, location, existing followers? budget: daily, monthly, total campaign
  • 141. SM ADS ESSENTIALS decide what you wish to accomplish: more likes, followers, views promote a specific campaign on the platform promote a web site decide which platforms to utilise identify target market demographics: age, gender, location, existing followers? budget: daily, monthly, total campaign measure: analytics on the platform, web site, short links
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  • 158. BE WHERE THE ACTION IS!
  • 159. BE WHERE THE ACTION IS! sponsored events
  • 160. BE WHERE THE ACTION IS! sponsored events launches
  • 161. BE WHERE THE ACTION IS! sponsored events launches conferences
  • 162. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies
  • 163. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies assign a #
  • 164. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies assign a # send some-one to do instagram posts, tweet, FB posts, retweet, tag
  • 165. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies assign a # send some-one to do instagram posts, tweet, FB posts, retweet, tag incentivise interaction
  • 166. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies assign a # send some-one to do instagram posts, tweet, FB posts, retweet, tag incentivise interaction @japies
  • 167. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies assign a # send some-one to do instagram posts, tweet, FB posts, retweet, tag incentivise interaction @japies live video
  • 168. BE WHERE THE ACTION IS! sponsored events launches conferences functions: awards ceremonies assign a # send some-one to do instagram posts, tweet, FB posts, retweet, tag incentivise interaction @japies live video
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  • 183. ttps://dashboard.audiense.com/?_ga=1.138844659.1772867821.1472802586#!14302946/self//search/{} 2/3 1 2 3 4 5 6 7 > Followers Order by: ALL CRITERIA FOLLOW MODE SELECTED (0) 78.1M Followers 634K Following 42.9M Followers 122 Following 31.4M Followers 169 Following 16.5M Followers 155 Following 8662K Followers 3842 Following 7858K Followers 1561K Following 7088K Followers 272 Following 5600K Followers 38 Following 3878K Followers 2207 Following 2946K Followers 329 Following 2637K Followers 1405 Following 1971K Followers 1635 Following 1747K Followers 561 Following 1548K Followers 30 Following 1490K Followers 172 Following 1384K Followers 65 Following 1303K Followers 235 Following 1050K Followers 1145K Following 1037K Followers 824K Following 840K Followers 1531 Following 755K Followers 626 Following 751K Followers 625K Following 719K Followers 13.4K Following 638K Followers 434 Following 626K Followers 7966 Following @BarackObama Barack Obama Washington, DC @cnnbrk CNN Breaking … Everywhere @BillGates Bill Gates Seattle, WA @TheEconomist The Economist London @richardbranson Richard Branson @hootsuite Hootsuite Vancouver, Canada @WIRED WIRED San Francisco/New York @elonmusk Elon Musk 1 AU @jack California, USA @wef World Economi… Geneva, Switzerland @Entrepreneur Entrepreneur NYC | Orange County, CA @timoreilly Tim O'Reilly Oakland, CA @TEDchris Chris Anderson New York City @CIA CIA Langley, VA @jack_welch Jack Welch @SAI BI Tech New York, NY @ericschmidt Eric Schmidt Mountain View, CA @JonahLupton Snapchat: JonahLupton @CynthiaLIVE Cynthia Johnson Venice Beach, CA @LarryMadowo Larry Madowo Nairobi, or a city near you @nytimesbusiness New York, NY @rogerhamilton Roger James … Bali, Indonesia @klout Klout San Francisco @mailandguardian Mail & Guardian South Africa @KenyaRedCross Kenya Red Cross Kenya YOU - - YOU 1000 8 YOU - - YOU 999 7 YOU - - YOU - - YOU - - YOU - - YOU - - YOU 987 7 YOU - - YOU - - YOU 964 6 YOU 989 4 YOU 966 6 YOU 991 9 YOU - - YOU - - YOU - - YOU 981 9 YOU 969 8 YOU 816 8 YOU 1000 8 YOU 978 8 YOU - -
  • 184. ttps://dashboard.audiense.com/?_ga=1.138844659.1772867821.1472802586#!14302946/self//search/{} 2/3 1 2 3 4 5 6 7 > Followers Order by: ALL CRITERIA FOLLOW MODE SELECTED (0) 78.1M Followers 634K Following 42.9M Followers 122 Following 31.4M Followers 169 Following 16.5M Followers 155 Following 8662K Followers 3842 Following 7858K Followers 1561K Following 7088K Followers 272 Following 5600K Followers 38 Following 3878K Followers 2207 Following 2946K Followers 329 Following 2637K Followers 1405 Following 1971K Followers 1635 Following 1747K Followers 561 Following 1548K Followers 30 Following 1490K Followers 172 Following 1384K Followers 65 Following 1303K Followers 235 Following 1050K Followers 1145K Following 1037K Followers 824K Following 840K Followers 1531 Following 755K Followers 626 Following 751K Followers 625K Following 719K Followers 13.4K Following 638K Followers 434 Following 626K Followers 7966 Following @BarackObama Barack Obama Washington, DC @cnnbrk CNN Breaking … Everywhere @BillGates Bill Gates Seattle, WA @TheEconomist The Economist London @richardbranson Richard Branson @hootsuite Hootsuite Vancouver, Canada @WIRED WIRED San Francisco/New York @elonmusk Elon Musk 1 AU @jack California, USA @wef World Economi… Geneva, Switzerland @Entrepreneur Entrepreneur NYC | Orange County, CA @timoreilly Tim O'Reilly Oakland, CA @TEDchris Chris Anderson New York City @CIA CIA Langley, VA @jack_welch Jack Welch @SAI BI Tech New York, NY @ericschmidt Eric Schmidt Mountain View, CA @JonahLupton Snapchat: JonahLupton @CynthiaLIVE Cynthia Johnson Venice Beach, CA @LarryMadowo Larry Madowo Nairobi, or a city near you @nytimesbusiness New York, NY @rogerhamilton Roger James … Bali, Indonesia @klout Klout San Francisco @mailandguardian Mail & Guardian South Africa @KenyaRedCross Kenya Red Cross Kenya YOU - - YOU 1000 8 YOU - - YOU 999 7 YOU - - YOU - - YOU - - YOU - - YOU - - YOU 987 7 YOU - - YOU - - YOU 964 6 YOU 989 4 YOU 966 6 YOU 991 9 YOU - - YOU - - YOU - - YOU 981 9 YOU 969 8 YOU 816 8 YOU 1000 8 YOU 978 8 YOU - -
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