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Open Source
Cloud Communications
in Mission Critical Apps
TeleStax, Open Source Cloud Communications
Our mission is to remove
complexity
from
the
traditional
telecom
infrastructure and in the
process create a new
market for innovative
communications services
built
by
mainstream
developers at a cost and
time
comparable
to
building web services.
Build Innovative Value Added Services on top of...

… TeleStax Mobicents Communications Platform...

Trusted by 80% of the world top 30 telecoms
Life is all about Communicating
You, as operator, built and control
the network and communications
Consumer
Enterprise

M2M

Source : StackMob
Communication Assets
are very valuable

APIS are keys to unlock
their potential
The API is the new Utility
It helps creating more innovation at a
faster rate and in a more scalable way
Source : 3Scale
Connected Devices need APIs to
communicate and create opportunities
API Revenue Models

Source: John Musser, ProgrammableWeb.com
CASE STUDY

Helping baby boomers age safely
Potential for Health
enabled revenue sources

As of 10/25/2013
Telehealth $$ projections:
$27.3 billion by 2016

From prevention to post-discharge follow up.

Sources: InMedica, BCC Research
But...you can’t cut corners!
The Inside Track
Private cloud

Restcomm
Introduction to Healthsense
Healthsense enables caregivers to provide the right
care, at the right time, in the preferred environment
●
Improve Observation through remote monitoring
combined with analytics
●
Accelerate Action based on early, improved
observation
●
Drive better Outcomes, reduced cost, and
improved care
Innovation leader for technology-enabled care with
●
Remote monitoring technology
●
Analytics & Reporting
●
Proactive Care Data
The Innovation Leader in Technology-Enabled Care Solutions
Healthsense.com
Introduction to Healthsense

About Healthsense
Established: Founded in 2001
Proven: 116 clients, caring for more than 12,000 individuals
Innovative: Recognized market leader in technology-enabled care, combining
real-time data with powerful analytics and multi-modal communications
Backed by Industry Leaders:

Healthsense.com
The Healthsense Platform
Nurse & Emergency Call
●
●

Wireless
Safe, Secure, Reliable

Flexible, Scalable Network of Remote Monitoring Sensors
●
●
●
●
●
●

Motion detection
Bed pressure & moisture
Door / cabinet / refrigerator
Toilet flush
Wearable, water-resistant emergency pendant
Vitals monitoring for chronic conditions

Analytics
●

Aberrancy, Predictive

Communication
●
●

Push & Pull Alerts
Secure: Security by role (provider, insurer, family), SSL

An Integrated Set of Capabilities with One Focus: Better Outcomes
Healthsense.com
Healthsense Advantage
Healthsense technology solutions are delivered via Healthsense Advantage
●
●
●

Hosted, SaaS model
Healthsense manages security, availability, performance
Healthsense manages all updates & upgrades, provides robust support

Lowers Costs, Simplifies Maintenance, Streamlines Care
Real-time, actionable data reporting to improve care & efficiency

Healthsense.com
Healthsense RestComm
Architecture

Entire System is taking an average load of 75 calls per minute and growing
Real World Impact

Real World Impact for Residents
An Alert Based on a Specific Event
1. Molly falls getting out of bed in the morning
2. eNeighbor motion sensors detect initial motion,
then no motion in apartment
3. Alert call by RestComm sent to care staff at
Emerald Glen; helps Molly to her feet
4. Molly avoids hospitalization, loss of independence

Molly
Age: 74
Resides: IL
Health: History of
dizzy spells, UTI
Solution: Healthsense
eNeighbor® , IVR
Healthsense.com

An Alert Based on a Trend
1. Molly increases in toilet activity: 2x normal use
2. eNeighbor toilet sensors monitors activity;
predictive analytics identify issue
3. Alert e-mail by RestComm to caregiver with
relevant data
4. Care team diagnosis early-stage UTI
5. Molly avoids hospitalization, associated
complications
Real World Impact

Real World Impact for Staff
Measurement & Accountability
1. Jenny sets goals for improvement
2. All alert calls and responses are time stamped
and reportable through RestComm
3. Staff can track time improvements, celebrate
success, develop accountability
4. As response times improve, so does care,
resident satisfaction

GOAL
Reduce Response Times
Healthsense.com

Example: Clark-Lindsey, Champaigne, IL
1. Pre-eCall response times: ~12 min
2. Administrators set goal to improve time
3. Engaged staff with dashboards, reporting,
celebrations
4. Developed accountability programs for noncompliance
5. New response time with eCall: ~4 min
An Example of Operator partnership
http://newscenter2.verizon.com/press-releases/verizon/2011/verizon-healthsense-team-to.html

●

The new services will be offered to senior- and assisted-living housing developments
utilizing Verizon's advanced FiOS all-fiber-optic network. Healthsense's Wi-Fi based
technology systems will provide increased independence for residents and added
assurance that they are safe.

●

With Verizon's help, Healthsense will market its home health-monitoring and
response systems to those senior-living communities currently served by Verizon's
FiOS network, as well as to prospective FiOS-served communities. Healthsense will
be responsible for installing and maintaining its systems.

http://www.prnewswire.com/news-releases/verizon-healthsense-bring-home-health-solutions-to-a-topretirement-community-in-virginia-182391061.html

●

Verizon Enhanced Communities and Healthsense Inc. announced on Thursday (Dec.
6) the launch of their first joint initiative -- at The Virginian, a 350-unit continuing-care
retirement community in Fairfax. The community is the first in the U.S. to have both
Healthsense's wellness-related products and services and Verizon's FiOS TV,
Internet and voice services.
Real World Impact

Financial & Business Impacts
Additional revenue streams
●
●
●

Triple play
Internet fees
Care services

Cost savings
●

Containment for life care models

Optimized occupancy
●

Flexible care space

Future scalability
●

On- and off- campus

Future proofing
●
●

Healthsense.com

Robust infrastructure
Healthsense Saas Model
Automated Resident Check-In
& Wellness Management IVR
Automated phone questions for disease management of chronic
conditions. Daily automated call to streamline check-ins
●
Customizable questions for individual needs
●
Data gathered remotely
●
Exception-based reporting
●

●

Configure questions based on:
●
●
●

●

Receive alerts when responses are out of normal range
Time of day, day of week
Content
Frequency

Library of Questions related to chronic conditions

Healthsense.com
Flexible Workflows
●

●

Alert communications routed
based on customizable
RestComm based call-trees
Information can be sent via
multiple channels
●
●
●
●

●

Email
Phone Call
Web portal
Nurse Application

Reporting & Analytics let you
monitor & optimize workflow

Healthsense.com
Monitoring Scaled to Acuity
Better Healthcare,
Lower Cost
eNeighbor Vitals

Acuity

eNeighbor
PERs+ & eCall
MyHealthsense

Health &
Wellness
Questions

Healthsense.com

Cost
Case Study Key Takeaways
●

We now live in an API world powering dynamic
economies.

●

No need to reinvent the wheel, expose your
network assets today to the world…

●

… or internally for your teams

●

New telco APIs enable new business models that
did not exist before

●

Partner Today and drive new source of revenue
RestComm
Overview
Why RestComm ?
●

Telecom API For Web Developers

●

Built on top of Carrier Grade Mobicents Platform

●

Deployable in public/private/hybrid clouds

●

Designed For Scalability

●

Offers 100% API Compatibility with

●

Plug-n-play your own SIP/SMS/MMS/ASR/TTS
service providers or core network
RestComm High-Level
Architecture
RestComm Integrated with Metaswitch Clearwater
IMS Core : Expose your IMS assets now !
RestComm Outgoing Call Flow

<Response>
<Sms from="+14105551234" to="+14105556789">
Welcome to Telecom APIS Workshop.
</Sms>
</Response>
RestComm Incoming Call Flow

<Response>
<Dial>
<Conference>
TelecomAPISConference
</Conference>
</Dial>
</Response>
RestComm Features
& Revenue Generating
Use Cases
WebRTC Use Cases
■Browser to Browser or PSTN Audio Calls
■Browser to Browser Video Calls
■Video Conferencing
■Messaging (Chat) for Remote Support Widgets or M2M Communications
■ScreenSharing for Remote Support or Collaboration
■File Sharing
■Video VoiceMail
B2B/B2C Use Cases

■Inbound/Outbound Calling

★Create Predictive Dialer
★Appointment Reminders
★Click To Call
★Browser to Browser (no plugins) calls
★Video Calls
★Call Hunting
★Call Queueing for Call Center applications
★USSD Call Back Service for roaming subscribers

■IVR

★Users can create Interactive Voice Response - IVR :
■ Phone Menus
■ Call Centers
★Use text-to-speech
★Use Automatic Speech Recognition
★Play prerecorded files
★Allow DTMF (Phone keypad) Recognition
B2B/B2C Use Cases

■Conference

★Create conference on fly
★Play on-hold music till organizer enters
★Record conference
★Beep on enter/exit of participant
★Call Center Capabilities Bridge Agent, Customer and Supervisor
★Predictive Conferencing (Conference Dials out participants, no need for PIN)
★Video Conferencing

■Record

★Record entire call for later use
★Or prompt user to leave voice mail
★Get the recorded file when ever you want
★End recoding on specific DTMF recognition
★Specify max length of file
B2B/B2C Use Cases

■SMS/USSD/Email

★Send/Receive SMS/USSD for SMS Notifications Service
■ Appointment Reminder
■ Delivery Follow up
■ Polls
■ Marketing Campaigns
■ Group Messaging (groupme.com)
■ Send VoiceMail Transcripted in text over mail or SMS
★Act on received SMS/USSD, for example call back user

■UI

★Web based UI for easy configuration of subscriber account
★Subscriber can manage their SMS, Voice recordings, Call Logs via UI
★Drag and Drop Visual Designer for Personal and SMB Use
http://www.telestax.com/contactus/

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Telestax Restcomm Telecom API pre-conference workshop 11 Nov 2013

  • 1. Open Source Cloud Communications in Mission Critical Apps
  • 2. TeleStax, Open Source Cloud Communications Our mission is to remove complexity from the traditional telecom infrastructure and in the process create a new market for innovative communications services built by mainstream developers at a cost and time comparable to building web services. Build Innovative Value Added Services on top of... … TeleStax Mobicents Communications Platform... Trusted by 80% of the world top 30 telecoms
  • 3. Life is all about Communicating
  • 4. You, as operator, built and control the network and communications Consumer Enterprise M2M Source : StackMob
  • 5. Communication Assets are very valuable APIS are keys to unlock their potential
  • 6. The API is the new Utility It helps creating more innovation at a faster rate and in a more scalable way
  • 8. Connected Devices need APIs to communicate and create opportunities
  • 9. API Revenue Models Source: John Musser, ProgrammableWeb.com
  • 10. CASE STUDY Helping baby boomers age safely
  • 11. Potential for Health enabled revenue sources As of 10/25/2013
  • 12. Telehealth $$ projections: $27.3 billion by 2016 From prevention to post-discharge follow up. Sources: InMedica, BCC Research
  • 14. The Inside Track Private cloud Restcomm
  • 15. Introduction to Healthsense Healthsense enables caregivers to provide the right care, at the right time, in the preferred environment ● Improve Observation through remote monitoring combined with analytics ● Accelerate Action based on early, improved observation ● Drive better Outcomes, reduced cost, and improved care Innovation leader for technology-enabled care with ● Remote monitoring technology ● Analytics & Reporting ● Proactive Care Data The Innovation Leader in Technology-Enabled Care Solutions Healthsense.com
  • 16. Introduction to Healthsense About Healthsense Established: Founded in 2001 Proven: 116 clients, caring for more than 12,000 individuals Innovative: Recognized market leader in technology-enabled care, combining real-time data with powerful analytics and multi-modal communications Backed by Industry Leaders: Healthsense.com
  • 17. The Healthsense Platform Nurse & Emergency Call ● ● Wireless Safe, Secure, Reliable Flexible, Scalable Network of Remote Monitoring Sensors ● ● ● ● ● ● Motion detection Bed pressure & moisture Door / cabinet / refrigerator Toilet flush Wearable, water-resistant emergency pendant Vitals monitoring for chronic conditions Analytics ● Aberrancy, Predictive Communication ● ● Push & Pull Alerts Secure: Security by role (provider, insurer, family), SSL An Integrated Set of Capabilities with One Focus: Better Outcomes Healthsense.com
  • 18. Healthsense Advantage Healthsense technology solutions are delivered via Healthsense Advantage ● ● ● Hosted, SaaS model Healthsense manages security, availability, performance Healthsense manages all updates & upgrades, provides robust support Lowers Costs, Simplifies Maintenance, Streamlines Care Real-time, actionable data reporting to improve care & efficiency Healthsense.com
  • 19. Healthsense RestComm Architecture Entire System is taking an average load of 75 calls per minute and growing
  • 20. Real World Impact Real World Impact for Residents An Alert Based on a Specific Event 1. Molly falls getting out of bed in the morning 2. eNeighbor motion sensors detect initial motion, then no motion in apartment 3. Alert call by RestComm sent to care staff at Emerald Glen; helps Molly to her feet 4. Molly avoids hospitalization, loss of independence Molly Age: 74 Resides: IL Health: History of dizzy spells, UTI Solution: Healthsense eNeighbor® , IVR Healthsense.com An Alert Based on a Trend 1. Molly increases in toilet activity: 2x normal use 2. eNeighbor toilet sensors monitors activity; predictive analytics identify issue 3. Alert e-mail by RestComm to caregiver with relevant data 4. Care team diagnosis early-stage UTI 5. Molly avoids hospitalization, associated complications
  • 21. Real World Impact Real World Impact for Staff Measurement & Accountability 1. Jenny sets goals for improvement 2. All alert calls and responses are time stamped and reportable through RestComm 3. Staff can track time improvements, celebrate success, develop accountability 4. As response times improve, so does care, resident satisfaction GOAL Reduce Response Times Healthsense.com Example: Clark-Lindsey, Champaigne, IL 1. Pre-eCall response times: ~12 min 2. Administrators set goal to improve time 3. Engaged staff with dashboards, reporting, celebrations 4. Developed accountability programs for noncompliance 5. New response time with eCall: ~4 min
  • 22. An Example of Operator partnership http://newscenter2.verizon.com/press-releases/verizon/2011/verizon-healthsense-team-to.html ● The new services will be offered to senior- and assisted-living housing developments utilizing Verizon's advanced FiOS all-fiber-optic network. Healthsense's Wi-Fi based technology systems will provide increased independence for residents and added assurance that they are safe. ● With Verizon's help, Healthsense will market its home health-monitoring and response systems to those senior-living communities currently served by Verizon's FiOS network, as well as to prospective FiOS-served communities. Healthsense will be responsible for installing and maintaining its systems. http://www.prnewswire.com/news-releases/verizon-healthsense-bring-home-health-solutions-to-a-topretirement-community-in-virginia-182391061.html ● Verizon Enhanced Communities and Healthsense Inc. announced on Thursday (Dec. 6) the launch of their first joint initiative -- at The Virginian, a 350-unit continuing-care retirement community in Fairfax. The community is the first in the U.S. to have both Healthsense's wellness-related products and services and Verizon's FiOS TV, Internet and voice services.
  • 23. Real World Impact Financial & Business Impacts Additional revenue streams ● ● ● Triple play Internet fees Care services Cost savings ● Containment for life care models Optimized occupancy ● Flexible care space Future scalability ● On- and off- campus Future proofing ● ● Healthsense.com Robust infrastructure Healthsense Saas Model
  • 24. Automated Resident Check-In & Wellness Management IVR Automated phone questions for disease management of chronic conditions. Daily automated call to streamline check-ins ● Customizable questions for individual needs ● Data gathered remotely ● Exception-based reporting ● ● Configure questions based on: ● ● ● ● Receive alerts when responses are out of normal range Time of day, day of week Content Frequency Library of Questions related to chronic conditions Healthsense.com
  • 25. Flexible Workflows ● ● Alert communications routed based on customizable RestComm based call-trees Information can be sent via multiple channels ● ● ● ● ● Email Phone Call Web portal Nurse Application Reporting & Analytics let you monitor & optimize workflow Healthsense.com
  • 26. Monitoring Scaled to Acuity Better Healthcare, Lower Cost eNeighbor Vitals Acuity eNeighbor PERs+ & eCall MyHealthsense Health & Wellness Questions Healthsense.com Cost
  • 27. Case Study Key Takeaways ● We now live in an API world powering dynamic economies. ● No need to reinvent the wheel, expose your network assets today to the world… ● … or internally for your teams ● New telco APIs enable new business models that did not exist before ● Partner Today and drive new source of revenue
  • 29. Why RestComm ? ● Telecom API For Web Developers ● Built on top of Carrier Grade Mobicents Platform ● Deployable in public/private/hybrid clouds ● Designed For Scalability ● Offers 100% API Compatibility with ● Plug-n-play your own SIP/SMS/MMS/ASR/TTS service providers or core network
  • 31. RestComm Integrated with Metaswitch Clearwater IMS Core : Expose your IMS assets now !
  • 32. RestComm Outgoing Call Flow <Response> <Sms from="+14105551234" to="+14105556789"> Welcome to Telecom APIS Workshop. </Sms> </Response>
  • 33. RestComm Incoming Call Flow <Response> <Dial> <Conference> TelecomAPISConference </Conference> </Dial> </Response>
  • 34. RestComm Features & Revenue Generating Use Cases
  • 35. WebRTC Use Cases ■Browser to Browser or PSTN Audio Calls ■Browser to Browser Video Calls ■Video Conferencing ■Messaging (Chat) for Remote Support Widgets or M2M Communications ■ScreenSharing for Remote Support or Collaboration ■File Sharing ■Video VoiceMail
  • 36. B2B/B2C Use Cases ■Inbound/Outbound Calling ★Create Predictive Dialer ★Appointment Reminders ★Click To Call ★Browser to Browser (no plugins) calls ★Video Calls ★Call Hunting ★Call Queueing for Call Center applications ★USSD Call Back Service for roaming subscribers ■IVR ★Users can create Interactive Voice Response - IVR : ■ Phone Menus ■ Call Centers ★Use text-to-speech ★Use Automatic Speech Recognition ★Play prerecorded files ★Allow DTMF (Phone keypad) Recognition
  • 37. B2B/B2C Use Cases ■Conference ★Create conference on fly ★Play on-hold music till organizer enters ★Record conference ★Beep on enter/exit of participant ★Call Center Capabilities Bridge Agent, Customer and Supervisor ★Predictive Conferencing (Conference Dials out participants, no need for PIN) ★Video Conferencing ■Record ★Record entire call for later use ★Or prompt user to leave voice mail ★Get the recorded file when ever you want ★End recoding on specific DTMF recognition ★Specify max length of file
  • 38. B2B/B2C Use Cases ■SMS/USSD/Email ★Send/Receive SMS/USSD for SMS Notifications Service ■ Appointment Reminder ■ Delivery Follow up ■ Polls ■ Marketing Campaigns ■ Group Messaging (groupme.com) ■ Send VoiceMail Transcripted in text over mail or SMS ★Act on received SMS/USSD, for example call back user ■UI ★Web based UI for easy configuration of subscriber account ★Subscriber can manage their SMS, Voice recordings, Call Logs via UI ★Drag and Drop Visual Designer for Personal and SMB Use