Year 1 Analogy based on Real World
• BT implemented a service creation process
• Identify and consolidate ‘common capabilities’
• BT measured the benefits by the number of people that
managed these common capabilities.
• 60% decrease in workforce, a reduction of >1000 staff.
• For the Scenario that would mean a saving of 500 staff
• Typically ROI (Return on Investment) within 3 months
• In a small operator, SDP improves an operator’s ability
to scale its partner management without increasing