My presentation from the Scrum Alliance Gathering in Austin in 2019.

2. Hard places? Try transforming a bank!
Jasper Verdooren

3. Jasper Verdooren
Certified Agile Coach | trainer
ICAgile Certified Expert in Agile Coaching (ICE-AC)
ACI Certified Agile Teams Transformation Coach (CTTC)
ICAgile Certified Professional - Agility in the Enterprise (ICP-ENT)
ICAgile Certified Professional – Coaching Agile Transitions (ICP-CAT)
ICAgile Certified Professional in Agile Team Facilitation (ICP-ATF)
ICAgile Certified Professional in Agile Coaching (ICP-ACC)
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
LESS Certified Practitioner
www.sprintzero.nl jasper.verdooren@sprintzero.nlsprintzero.nl

4. Agenda
Ø Our transformation
Ø Coaching tools we used
Ø Lessons that I learned
Ø Q&A

5. ABN AMRO
Since 1991
#Scrum teams: ~350
Employees + Externals = 23 438
Amsterdam (the Netherlands)

7. Refinement Kanban
New In Analysis Ready for Refinement
meeting
READY (for sprint)

8. Changes in the workforce

9. Workforce composition
Jan 2018: 55
May 2019: 51
0
5
10
15
20
25
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35
40
45
50
Internal Freelance Supplier
January 2018 May 2019

10. Workforce composition
January 2018
Onshore Offshore
May 2019
Onshore Offshore

11. Where are we now?

13. 0
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20
30
40
50
60
70
80
90
100
Average Han Solo Obi-Wan Ewoks Yoda Millenium
Falcon
C3PO Princess Leia The Tie
Fighers
Nerf Herders
October 2018 February 2019
Psychological safety

14. Conflict navigation
Within Team Han Solo, we have the following agreements with
respect to how we treat each other when in conflict
• We stay respectful
• We assume positive intent and do not take it personal
• Use humor, but do not make fun of people
• If something happens, address it in 24hrs or plan something
within a week
• If you need to walk out, label it (explain that you need to walk
out)
• Give impact feedback (e.g. "When you do X, it makes me feel Y")
• Give space if people need it
• Be honest
• No triangulation in the team

15. Intercultural Communication Skills

16. Lessons that I learned
ü Measuring psychological safety is good
ü Large scale facilitated events are better

17. THANK YOU
jasper.verdooren@sprintzero.nl