1. Ernesto Danza Tigno Jr
27 Guijo St. Calendola Village San Pedro Laguna
jayr.tigno@gmail.com
+63 922 888 9732
________________________________________________________________
Objective: To make use of my acquired knowledge and skills in taking part of the
growth and further development of the company where I will work and at the same time
fulfilling my personal career satisfaction.
Profile:
Seven (11) years of working experience: Two (2) years with Total Powerbox Solutions
Inc., a local manufacturing company that I worked as a CAD/CAM operator and a IT
Admin, as an IT Admin, CAD/CAM and CNC machines operator. Two (2) years with
Robinson’s Retail Group, a Retail Group locally recognize as one of the known malls,
worked as a Technical Support Specialist that supports POS and Servers including
configuration and site to site VPN activation. Seven (7) years with ePLDT a locally
recognized Information and Communication Technology company. At ePLDT, we
provide Technical Support for Smart Communications (Philippines' leading wireless
services provider) and Philippine Long Distance Company (leading telecommunications
provider in the Philippines) and later I provided Design and Implementation for new
products and services that the company offers.
• Punctual, Ability to meet demands and complete required tasks, Fulfill an
obligation and Good time management
• Fast learner, Eager to learn and adapt new system and technologies, Strong
troubleshooting and analytical skills
• Proactive, Team player, Goal-oriented, Hard-working, Responsible, Competent,
Initiative and Organized
• Experienced in Data Center, On-Site Operations, Design and Implementation of
various equipments
Certification:
• AIPS – Avaya IP Office = December 18 2014
• ACSS – SME Communications = December 21 2014
• APDS – CC = April 20 2014
• APDS – Unified Communications = April 15 2014
• CMNA – Cisco Meraki Networking Associate = June 21, 2013
• Nimble Installation and Operation Professional 2.1

2. Skills:
Network – Design, Implementation and Administration of Data Center Switches Cisco
Nexus 7k,5k series switches, Core/distribution switches 4500’s, 3750’s and 3560’s
Cisco, Cisco 2950’s and 2960’s access switches. Routers from 2600s to ISR G2 3900s
and new ISR 4300 and 4400’s, Routing, Switching VPN and Security, dynamic routing
( Eigrp, Ospf and BGP). HP procurve, zyxel switches and Huawei access switches
Voice over IP - Design, Implementation and Administration of Voice gateways such as
AS5400, Cisco PGW, ISR G1 G2.
- Cisco Unified Communication Manager from version 7.0 up to new 10.5 ,
- Avaya IP Office and Avaya Aura.
- 3CX Phone System
- Asterisk and open source voice over IP Application
- ISDN , E1R2 , SS7 technology.
Wireless – Design, Implementation and Administration of Cisco WLC 2504 – 8510
controllers, MSE, Meraki Cloud Wireless, Ubiqiti Wireless, TPLINK bridging.
Firewall – Cisco ASA firewall, Open Source firewalls (PFsense), Juniper Firewalls.
Systems - Microsoft Operating System installation, administration, maintenance,
configuration and support e.g. Windows 2003 Server, Windows 2008 Server, Windows
2012 Server, Administrative tools and Microsoft Management Console Snaps-ins, Active
Directory,
Storage - Nimble Storage, Brocade Fibre Switch, iSCSI, FC OpenSource / FreeNAS
servers
Virtualization - Design, Implementation and Administration of VMWare ESX, VMWare
VCenter, VSOM, ODIN Parallels Automation, Abiquo Cloud manager , OPENSTACK
OpenSource Cloud Computing Software
CosmoCall Universe - an IP Contact Center Platform for Unified Customer
Communications. Automatic Call Distributor (ACD), Interactive Voice
Response (IVR), Outbound Dialing, Recording and Quality Monitoring,
Integration Capabilities, Reporting, Agent and Supervisor Interface
Others – Design and Implementation of Infrastructure, Data Center Network Operation,
IT Operations, User Acceptance Testing, Virtualization, Server Build-up, HP Servers, HP
Tools - ILO Onboard Administrator, System Management and Virtual Connect, LAN, F5
Balance Loader Big IP, What’s Up Monitoring Tool, SSH, Norton Ghost, Acronis
Imaging, PC Troubleshooting, Repair, Support and Setup, Linux Administration(Centos ,
Redhat),

3. Work Experience:
o ePLDT – Enabling Infrastructure
Collaboration Engineer I
January 2015 - Present L.V. Locsin Bldg., Makati City Vitro Data Center, Pasig City
Solutions Consultant I
January 2013 – January 2015 L.V. Locsin Bldg., Makati City Vitro Data Center, Pasig City
Network Engineer II
June 2011 – January 2013 L.V. Locsin Bldg., Makati City Vitro Data Center, Pasig CIty
Network Engineer I
January 2010 – April 2011 L.V. Locsin Bldg., Makati City Vitro Data Center, Pasig CIty
Technical Support Engineer
July 2008 - January 2010 L.V. Locsin Bldg., Makati City Vitro Data Center, Pasig City
Job Function:
Responsible Design and Implement new upcoming products of ePLDT, Research
and Development of new products, Assist all ePLDT support on their lab environment
and Field Support for their deployment specially on voice (VoIP), wireless, switching,
Open Source Deployment. Assist Solutions Consultants on design and Bill of
materials.
Duties & Responsibilities
1. Responsible on Design and implementation of new network infrastructure for
laboratory and clients
2. Maintains the network and systems infrastructure used by clients.
3. Handles administration of Core switches, distributions switches of ePLDT
Contact Center infrastructure ( all Cisco Equipment)
4. Handles administration of Main Firewall of ePLDT Contact Center infrastructure
5. Handles administration of Voice Gateway used by PLDT and SMART contact
centers
6. Handles administration of Load Balancers used by PLDT and SMART contact
centers
7. Conduct and monitor regular back-up network equipment.
8. Automated backup procedures of all network devices on ePLDT Contact Center
Infrastructure,
9. Provides site monitoring and information management of infrastructures.
10. Handles troubleshoots hardware and software problems via phone, email,
remote or onsite, takes appropriate corrective actions.
11. Handles the prioritizing and managing of several open cases (client
requests/tickets) and relay of technical advice.
12. Provides off-site/on-site procedural and documentation support for clients.
13. Assists engineers and team leaders in the implementation of projects.

4. 14. Communicates with different technical groups regarding client concerns, projects
implemented, problems and concerns in Technical Support.
15. Regularly coordinates with superior and colleagues regarding daily technical
support operations.
16. Provides regular updates and feedback on day-to-day status
17. Escalates issues/barriers encountered on projects to be implemented and
systems and database support concerns to the Technical Support Supervisor for
early resolution.
18. Handles the preparation of monthly reports for the Technical Support Specialist.
19. Speaks of ideas clearly and articulately in all presentation and situation may it be
for internal or external clients; ensures that the point or idea is well expressed
and understood.
20. Corresponds with and generates reports for the group with all regard for style
and language.
21. Perform Platform Readiness Checklist on new Servers and Daily Routine Check
on Recording and Logging Servers
22. Create and modify IVR call flow/xml file on Cosmodesigner and Tenant
properties on CosmoCall Webadministrator
23. Add, delete, create and modify agent accounts and properties on CosmoCall
Webadministrator e.g. group, skill and queues to assigned campaign
24. Assist clients on proper configuration and settings of Cosmocall agent
workstations and CosmoCall Reporting Engines
25. Answers and responds to email from client regarding concerns and problem and
maintain high Service Level
26. Monitor servers and network devices using What's UP Monitoring Tool
27. Monitor servers – network connectivity, ping, latency and availability, cpu,
memory and disk utilization, services, error systems and customized
performance monitor
28. Monitor network - network connectivity, ping, latency and availability, interface
and bandwidth utilization, E1 status and active calls and customized performance
monitor
29. Monitor shared folders on all Connection and Data Transport servers
30. Monitor running Cosmocall services on all back end servers including Connection
Servers, Interaction Servers, ACD Servers e.g. Call Matcher, Configuration
Manager, Logging, Statistics, Transport and Session Initiation Protocol servers
31. Monitor media gateways and voice gateways including E1, interface and trunk
group
32. Add VOIP Lines and Line Extensions on 3CX Phone System
33. Perform router commands - Register and unregister SIP Servers and VOIP Lines
and assign dial-peer and session target on Voice gateways
34. Perform DB maintenance for 3CX SIP Servers using PGAdmin
35. Configuration of F5 Balance Loader
36. Collect and read logs on server when problem arises
37. Perform Inventory of system and network devices including tagging of hostnames
of servers and network devices, port assignment and PL numbers
38. Coordinates with other support teams and vendors for faster resolution and
escalate major problems to Tier2 Support

5. o Robinsons Retail Group.
Technical Support Specialist
May 2006 – June 2008
E.Rodriguez Jr , Libis Quezon City
Job Function:
Install, maintain, troubleshoot & upgrade POS (Point of Sale) computers and software,
networks, peripheral equipment & e-mail systems. Assesses user’s needs & guide users
in effective use of applications; makes recommendations regarding hardware & software
acquisitions; prepares documentation & provides user assistance to company wide staff;
& performs related work as required.
o Total Powerbox Solutions Inc
Local IT Technician and CAD/CAM Operator
January 2004 – January 2006
San Pedro, Laguna
Job Function:
Install, maintain, troubleshoot & upgrade computers and software, network peripheral
operate and design CAD/CAM for CNC punching machines (bochert Rotation, Thrumpf
2020r and 2000r) Assesses user’s needs & guide users in effective use of applications;
makes recommendations regarding hardware & software acquisitions; prepares
documentation & provides user assistance to company wide staff; & performs related
work as required.
Projects:
• Design, Implement and Documentation of ePLDT Manage Server Hosting
(Baremetal as a Service)
• Successful Deployment of Philippine Arena’s Wireless (WiFi).
• Successful Deployment of Philippine Arena’s Be6k (Telephony)
• Successful Deployment of Manila Polo Club Wireless (WiFi) and guest
access.
• Design and Implementation of ePLDT lab environment(ePLDT Innolab
Version).
• Multiple site migration and upgrade of network equipment of PLDT , SMART
Contact Centers , (Makati, Ortigas, Las Pinas, Sampaloc, QC, Cebu, Davao)
• Design and Implementation of multiple sites of PLDT and SMART Contact
Centers.( Makati, Ortigas, Las Pinas, Sampaloc)
• Design and Implementation of small sites via VPN site to site and site to
multisite in the Philippines

6. • Currently assigned as Team Leader on Grand Hyatt project for deploying
1000+ access points and its Core network.
• Migration of Smart Contact center from to CosmoCall Universe Version 5.1 to
6.0
• Migration of Smart Contact center from Avaya to CosmoCall Universe
Trainings / Seminars Attended:
• Nimble Storage - NTS-2001-I
July 16 2015 Makati City, Philippines 1209
• Implementing Cisco BE6k/7k
March 12 2015 – March 13 2015 Vitro Pasig
• 5U00051E-Knowledge Access: Avaya Aura Communication Manager
Administration
• Jan 27 to Jan 29, 2015 - Vitro Pasig
• 5U00060E-Knowledge Access: Avaya Aura Communication Manager and CM
Messaging Support
Jan 19 to Jan 21, 2015 - Vitro Pasig
• 1A00234E -Knowledge Access: Avaya Aura Fundamental Technology
Jan 12 to Jan 15, 2015 - Vitro Pasig
• 1A00234E -Knowledge Access: Avaya Aura Fundamental Technology
Jan 5 to Jan 6, 2015 - Vitro Pasig
• 5S00004E-Knowledge Access: Avaya IP Office Platform Support
Dec 4 - 5, 2014, 2014 - Vitro Pasig
• 10S00005E-Knowledge Access: Avaya IP Office Platform Implementation
Dec 1 - 3, 2014 - Vitro Pasig
• Effective Consulting Skills Workshop
Oct 2 - 3, 2013 - Vitro Pasig
• Meraki Network Associate Training
June 21, 2013 - Singapore
• 640 – 802 – Cisco Certified Network Associate
July 4 - 8, 2011, Rivan IT, Mendiola Manila
• 640 – 802 – Cisco Certified Network Associate
May 17 - 21, 2010, Rivan IT, Mendiola Manila
Education:

7. 2000 – 2005 Bachelor of Science in Information Technology
AMA Computer College – Tertiary School
Binan, Laguna
1998 – 2000 Mapua Institute of Technology
Intramuros Manila
Character Reference:
Available upon Request
______________________
Tigno, Ernesto Jr D.