Jay Shen

3 Abonné

Digital Customer Experience | CRM (Marketing/Sales/Service) | Omni-Channel Customer Strategy Digital Strategy & Transformation | Capability-Driven Model | Technology Strategy & Architecture Digital Payment Strategy, Capability Map & Platform Architecture | Real-Time Anti-Fraud & AML Digital Healthcare Business Capability Model & Architecture | Digital Healthcare Innovation Digital Customer Intelligence | Customer Insight | Customer 360 | O2O Technology Enablement Big Data Strategy & Analytics | Cloud-Enabled Innovation | Mobile Strategy | API Platform IT Strategy & Governance | Business/Enterprise/Solution Architecture Transformation Startup Bootstrapping | Corporate Strategy & Developme...

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Jay Shen

Customer Journey Analytics and Big Data

A Product Manager's Job

2011 TechStars NYC Advertising Presentation

Skype Day In Taiwan(Tommy)

Skype Development Techniques and Tools

Skype: A global opportunity

Skype Press Conference - Mobile World Congress 2009

Skype anlaysis

Publishing Value Chain & Trends 1996 2000

Big Brands & Facebook: Demographics, Case Studies & Best Practices

Social network websites: best practices from leading services

Next Generation Social Marketing

Social Media Measurement

7 User Experience Lessons from the iPhone (Introducing UX)

Web 2.0 Product Management by Dan Olsen

Conversation by Design

Interaction Design & Psychology (2002)

Subject To Change: creating great products and services for an uncertain world

Blue Ocean Strategy

Web 2.0 Business Models