This was presented at the CUL Assessment Forum on January 14, 2009.

1. The LibQual+ Survey @ CUL Assessment Working Group Jeff Carroll Joanna DiPasquale Joel Fine Andy Moore Nick Patterson Jennifer Rutner Chengzhi Wang Damon Jaggars, AUL C&S January 14, 2009 Columbia University Libraries Assessment Forum

15. 2006 Priorities: Highest “Desired” Scores Faculty Priorities Graduate Priorities Undergraduate Priorities Print and/or electronic journal collections I require for my work Making electronic resources accessible from my home or office A library Web site enabling me to locate information on my own A library Web site enabling me to locate information on my own Print and/or electronic journal collections I require for my work Making electronic resources accessible from my home or office Making electronic resources accessible from my home or office A library Web site enabling me to locate information on my own Modern equipment that lets me easily access needed information

16. 2006 Top Performing Areas Highest “Perceived” Scores Faculty Top Areas Graduate Top Areas Undergraduate Top Areas Making electronic resources accessible from my home or office Easy-to-use access tools that allow me to find things on my own Print and/or electronic journal collections I require for my work The electronic information resources I need Making information easily accessible for independent use Making electronic resources accessible from my home or office Print and/or electronic journal collections I require for my work Modern equipment that lets me easily access needed information Readiness to respond to users' questions

17. Weaknesses 2006 : Furthest from Meeting Users’ Desired Expectations Faculty Weaknesses Graduate Weaknesses Undergraduate Weaknesses Dependability in handling users' service problems Library space that inspires study and learning Quiet space for individual activities A library Web site enabling me to locate information on my own Quiet space for individual activities Library space that inspires study and learning Employees who instill confidence in users A library Web site enabling me to locate information on my own A library Web site enabling me to locate information on my own

18. Weaknesses 2006: Does Not Meet Or Barely Meets Users’ Minimum Needs Faculty Weaknesses Graduate Weaknesses Undergraduate Weaknesses Dependability in handling users' service problems Quiet space for individual activities Quiet space for individual activities A library Web site enabling me to locate information on my own Library space that inspires study and learning Making information easily accessible for independent use Print and/or electronic journal collections I require for my work Print and/or electronic journal collections I require for my work Library space that inspires study and learning