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Josh Bersin
Principal and Founder, Bersin™
Deloitte Consulting LLP
Copyright © 2018 Deloitte Development LLC. All rights
r...
The exponential importance of
learning
A business, economic, and social imperative
“The learning curve is the earning curv...
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Robots and AI
77% of CEOs expect the role of AI,
Robotic...
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Source: U.S. Bureau of Labor Statistics
and LinkedIn 201...
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1 billion
smartphones
iPhone ®
launched
100 million
Twit...
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Sources: Deloitte Human Capital Trends 2014 and 2015
The...
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Average 3.2
What are these
companies doing?
Summer, 2016...
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Source: Meet the Modern Learner: Engaging the Overwhelme...
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A brand new war for skills
It’s different this time.
New...
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Hiring is as hard as it has been since 2001 and “time t...
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How we used to create jobs: “job design”
People Work
Jo...
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How we create jobs now: “work and task design”
Software...
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A
C D E
B
How things were How things “are”
B
A
DCF
G
E
...
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Demanding new skills, and jobs that are more “Hybrid” t...
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Even technical roles are changing
… Data Scientist, the...
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And… We are living longer.. stretching the talent cycle...
17Copyright © 2016 Deloitte Development LLC. All rights reserved.
Careers redefined
A career is now a series of developmen...
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Education
Work
Retirement
Education
Work
Leisure
From T...
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Demanding a completely new career model in companies
58...
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Our Challenge in 2018
How do we re-architect corporate ...
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CEOs, CFOs, CHROs agree on #1 issue: risk of retaining ...
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L&D Budgets Are Increasing
The average large L&D organi...
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L&D Teams growing in size
Source: Sierra-Cedar HR Syste...
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Yet until now, L&D has not been keeping up
75%
of the w...
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We are here
E-Learning
& Blended
1998-2002 2005 2018201...
26
What is Learning
In the Flow of Work?
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A simple model to consider
Micro-Learning Macro-Learnin...
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Microlearning: The Hype is Real
Hype Stage
Reality Stag...
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Where does macro and micro learning apply?
Macro
Macro
...
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At the employee level, this is a problem of creating “f...
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New research by O’Reilly demonstrates this cycle
Evalua...
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New research by O’Reilly (one of the largest publishers...
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Does micro-learning work? Yes…. The Ebbinghaus forgetti...
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Repetition, spacing, questioning
Add Spaced Repetition ...
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How Does It Look?
Micro Learning is Small Doses of Acti...
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Add “Practice” or “Retrieval Practices,” and learning g...
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But it’s not quite enough. We see four broad modalities...
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ExperientialLearningMethods
Source: Bersin, Deloitte Co...
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2018 Bersin Learning Organization Maturity Model
Source...
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So…
Are we really ready for this shift?
Yes we are.
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77%
53%
32%
4%
6%
13%
10%
15%
26%
4%
14%
15%
5%
10%
13%...
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Learning Technology Has Been Modernized (at last)
CBT E...
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Learning preferences have changed
Top Priorities in 201...
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Traditional Learning Organization Capabilities
Content
...
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Biggest skills gaps in L&D
Toward Maturity, 2017 and Le...
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The new learning architecture
It’s just now becoming cl...
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The new learning architecture is multi-faceted, not LMS...
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Many learning tools are needed
Source: Toward Maturity,...
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New Learning Tech Segments Are Becoming Clear
Learning ...
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Smart chatbots are here
Learning through conversations
...
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Lots of experiments and pilots now going on
Toward Matu...
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The Likely Future: Microsoft Teams as Learning Platform
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believe their
employees are fully
aligned with the
corp...
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Self Service Intelligent ServicesCase Mgt. AI/Voice App...
How Can You Get There?
Realign your strategy, process, skills, and
technologies.
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You Must Invest: Level 4 Companies Outperform Their Pee...
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We must not forget the critical role of culture
Great C...
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A Renaissance In Learning Has Arrived: 2018 is the Time
About Deloitte
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please se...
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Copyright © 2017 Deloitte Development Learning in the Flow of Work

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At the employee level, this is a problem of creating “flow”
Level of
Challenge
Level of Skill
Onboarding
New
Assignment
If you can do it,
Learning in the
flow of work
drives
productivity,
energy,
engagement,
and retention
New Hire
Experience
Plateau
Promotion

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