Copyright © 2014 Deloitte Development Simply Irresistible: Engaging the 21st Century Workforce

Simply Irresistible Josh Bersin Principal and Founder, Bersin by Deloitte Engaging the 21st century workforce

Copyright © 2014 Deloitte Development LLC. All rights reserved.3 Simply Irresistible Wealth concentrated at top Technology and skills drive value Accelerated obsolescence of skills Wide variation in performance Global economic growth – but

Copyright © 2014 Deloitte Development LLC. All rights reserved.4 Simply Irresistible 2015 Global Human Capital Trends % of Organizations Rating Issue Urgent or Important No Improvement Further Progressed Emerging and huge Getting Worse

Copyright © 2014 Deloitte Development LLC. All rights reserved.5 Simply Irresistible 1 Global leadership 2 Engagement and retention 3 The overwhelmed employee 4 Skills of HR Top global talent challenges

Copyright © 2014 Deloitte Development LLC. All rights reserved.7 Simply Irresistible 71% say business should do more to improve living standards 20% trust business leaders to make ethical, honest decisions 78% say innovation influences employer choice 61% think management is the biggest barrier to innovation 75% say their organization could do more to create future leaders Millennials aren’t looking for a career – They’re looking for an experience. The Millennial mindset The Millennial Survey 2014 by Deloitte 7,800 respondents in 28 countries

Copyright © 2014 Deloitte Development LLC. All rights reserved.14 Simply Irresistible • Lean organization – remove layers and spans, implement shared services • FastWorks – use “Lean Startup” to start with customers and iterate in product design and development • Leadership – Simplification is not a program or initiative, it is core to GE’s strategy • Culture – focus on “the right things” not “more with less” and change the performance management process • GE’s Five Beliefs: 1. Customers determine our success, 2. Stay lean to go fast, 3. Learn and adapt to win, 4. Empower and inspire each other, 5. Deliver results in an uncertain world Simplicity at GE

Copyright © 2014 Deloitte Development LLC. All rights reserved.15 Simply Irresistible Importance of Culture 95% of candidates believe culture is more important than compensation <5% of candidates value compensation over culture

Copyright © 2014 Deloitte Development LLC. All rights reserved.16 Simply Irresistible How Is Culture Created? Culture Actions and Behavior of Leaders What Leaders Pay Attention To What is Rewarded and Punished Allocation of Attention & Resources Leaders Lizz Pellet, Fellow Johns Hopkins University Felix Global Corporation©

Copyright © 2014 Deloitte Development LLC. All rights reserved.17 Simply Irresistible 8 Keys of Organizational Culture Deloitte Research, with U of Michigan Has Found Courage Commitment Inclusion Shared Beliefs Collective Focus Risk & Governance External Orientation Change & Innovation DIFFERENTIATING CORE Source: Deloitte Consulting LLP, Culture Fit Model

Copyright © 2014 Deloitte Development LLC. All rights reserved.18 Simply Irresistible The New Work Environment Open Offices Gourmet Food Free Laundry Couches Nap Rooms Fitness Classes Casual Clothes Games and Fun Work Wherever you want Bring your Pet

Copyright © 2014 Deloitte Development LLC. All rights reserved.21 Simply Irresistible Meaningful work Hands-on management Incredible work environment Growth opportunity Trust in leadership The Simply Irresistible Organization©

Copyright © 2014 Deloitte Development LLC. All rights reserved.25 Simply Irresistible Clear and transparent goals Coaching not evaluation Invest in development of managers Agile performance management Hands-on management

Copyright © 2014 Deloitte Development LLC. All rights reserved.26 Simply Irresistible Regular feedback Strength-based assessment Coaching and development Time for a change Modern performance management

Copyright © 2014 Deloitte Development LLC. All rights reserved.31 Simply Irresistible Training and support on the job Career and talent mobility Dynamic self-directed learning High-impact learning culture Growth opportunities

Copyright © 2014 Deloitte Development LLC. All rights reserved.34 Simply Irresistible Glassdoor Data Looks Worse Category All Company Ratings Approve of CEO: 65% Company Ratings: 3.1 Senior Leadership: 2.8 Career Opportunities: 2.9 Culture: 3.1 Work-Life Balance 3.2 Would recommend their employer to a friend 54% Barely a C!

Copyright © 2014 Deloitte Development LLC. All rights reserved.35 Simply Irresistible 35 Ratings of Senior Leadership %RecommendtoFriend Most Highly Correlated Factors: Feelings about Senior Leadership, Career Opportunities, and “Culture and Values

Copyright © 2014 Deloitte Development LLC. All rights reserved.37 Simply Irresistible Becoming irresistible Meaningful Work Hands-On Management Incredible Work Environment Growth Opportunity Trust in Leadership Autonomy Clear and Transparent Goals Flexibility Training and support on the job Mission and Purpose Select to Fit Coaching not Evaluation Humanistic Workplace Facilitated Talent Mobility Continuous Investment in People Small, Empowered Teams Investment in Development of Mgt. Culture of Recognition Self-Directed, Dynamic Learning Transparency and Honesty Time for Slack Agile Performance Management Inclusive, Diverse Work Environment High Impact Learning Culture Inspiration

Copyright © 2014 Deloitte Development LLC. All rights reserved.38 Simply Irresistible Implementing the Irresistible Organization Strategy Assess Engagement (Use the Five Elements) Define your Culture Collect Feedback (Frequently & Real Time) Communicate w/Management & Take Action

Copyright © 2014 Deloitte Development LLC. All rights reserved.39 Simply Irresistible Where is the Engagement Market Going? Annual Engagement Survey (Annual) Annual Survey Analysis and Report Anonymous Just as we monitor and encourage customers to give us constant feedback, so will we encourage and welcome employees to discuss anything that concerns them in the workplace. Pulse Surveys (Periodic) Frequent Feedback Surveys Standard Questions Typically anonymous Employee Sentiment Analysis (Always on) Everyone has access Open feedback Social and sharable Anything goes! You may be public or not

Watch for the Simply Irresistible Research jbersin@deloitte.com @josh_bersin @bersin

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