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Corporate Learning in 2016
Ten trends
shaping the
future
Josh Bersin
Principal, Bersin by Deloitte
February, 2016
Corporate Learning in 2016
The ten trends shaping learning for 2016
The New World of Work: Learning at the Center
1. Econo...
Culture and engagement
Leadership gaps
Learning and development
HR Skills and capability
87%
86%
86%
80%
Workforce capabil...
“Our candidates
today are not looking
for a career…
They’re looking for
an experience.”
Careers have changed and so have p...
Surveyed Millennials also …
60% think
7 months of work
means they’re “loyal”
2/3 want to be “creative”
at work in their jo...
Average
3.1
What are these
companies doing?
Glassdoor ratings of employer recommendations — 200,000+ respondents
Engagemen...
Culture, value, leadership, and career (The Big Four)
The issues that matter to employees
0.00
0.12
0.13
0.22
0.28
0.30
0....
Training is key to Millennial engagement
Millennials are desperate for development
6%
6%
8%
14%
19%
22%
0% 5% 10% 15% 20% ...
Sources: Deloitte Human Capital Trends 2014 and 2015
The overwhelmed employee
The “average” US worker now
spends 25% of th...
Productivity is suffering — is technology helping?
US productivity last ten years
1 billion
smartphones
i-Phone
launched
1...
Performance management
The process is broken
Only 12% of companies believe their
existing performance management
process i...
We are here
The industrial
corporation
Hierarchical
leadership
Collaborative
management
Networks
of teams
<1950s 1960s-80s...
Trend 1: Economics
The learning curve is the
earning curve
Why skills matter so much
Shift to a service and IP-based economy
The economics of learning
Income inequality drives demand
Top 1%
8% of wealth
Bottom
50%
18% of wealth
US economy in 1980
...
“Over 300 years of economic history,
the principal and most enduring
mechanism for distribution of wealth
and reduction in...
1975 2014
“In 2015, only 50 percent of college graduates were
working in the field they studied and over a third
indicated...
Trend 2: Growth of
Corporate L&D
Faster than ever
L&D spending has grown in double digits for
four years in a row
Leadership development spending grew by
14% YTY in 2014, h...
Consumerization of education has arrived
MOOCs are explosive
400+ universities. 2,400+ courses.
16-18 million students.
Ha...
35 Million people have enrolled in
MOOCs in the last four years, with 2015
enrollments doubling 2014
Self-authored video (...
12%
6%
26%
13%
Using MOOCs Advanced media (video, gaming,
mobile)
2015 2016
110%
Growth 130%
Growth
Companies rapidly matu...
Trend 3: Shift in the
learning mix
Content and curation
as king
77%
53%
32%
4%
6%
13%
10%
15%
26%
4%
14%
15%
5%
10%
13%
2009
2012
2015
ILT
Virtual ILT
Online self-study
On the Job
Collab...
3%
4%
8%
14%
28%
33%
36%
60%
0% 10% 20% 30% 40% 50% 60% 70%
Corporate documentation
User generated materials
Formal traini...
Cheesecake Factory
Video expert authored learning
Adaptive learning platforms
Emergence of adaptive learning
Spaced learning, gaming, and adaptive learning
Game based safety training
Walmart associates log into the system daily and...
# Top 22 best practices Impact Area
1 Coaching: formal or well established coaching programs for employees. 48% Performanc...
Many companies are desperately looking for ways to build
leaders from Millennials
Mentors and mentor programs are often am...
12%
15%
26%
24%
Collaboration with educational
institutions
Apprenticeship programs
2015 2016
60%
growth
120%
growth
Rapid...
Money + videp = today
Mobile, video learning changing LMS market
Trend 4: Managing Content
Today’s new challenge
Blogs
Ratings
Mentoring
Wiki’s
Video
Podcasts
Discussion
boards
Social networking
Tagging
Micro-blogs
Virtual worlds
Stret...
80% of utilization use 1% of the
learning programs
The “Long Tail” of content usage in training
People cannot absorb all w...
Run the business WIN in the market
Custom
to you
Off the
shelf
IT Training
Desktop Skills
General Management Skills
Projec...
Dell-EMC
A modern learning architecture
Emergence of “self-discovery” platforms
for learning
New platforms to curate content
Let the learners decide
Trend 5: Design thinking
Triumph of experience over
instruction
Design thinking comes to HR
Learning and engagement merge
Telstra, Nike, Bank of America, Decker’s Brands
CommonWealth Bank of Australia — Sidekick Project
Trend 6: 21st Century
career management
A new opportunity
Careers today are different
21st Century careers: No longer for life
People change jobs: average tenure at work is <4 year...
Career development means
upward progression
Career development means
growth through new experiences
New positions
are offe...
Desired
competencies
(knowledge,
behavior,
skills)
Open positions &
opportunities
Individual
needs/desires
Vision
Strategi...
Back office, operational, contingent employees
Top
Management
Senior management
First line management
SMES
(Consultants)
S...
Back office, operational, contingent employees
Top
Management
Senior management
First line management
SMES
(Consultants)
S...
Open job descriptions,
levels, and job demands
Job assessments online
for self-assessment and
development
Professional car...
• Identify career
goals
• Maintain profiles
• Demonstrate
values
• Socialize
interests
• Create internal
network
• Share
s...
Career explorer
Career portal
Employee profile
Job assessments
Improve employee mobility
New tools and approaches
Fuel50
Example of career management solution
Results
After a 3 month program, the following
was achieved:
50% reduction in...
Innovative approach to development
Pushing employees to learn
Trend 7: Leadership
Rewired
Rethink leadership strategy
Percent of companies rating
leadership “important” jumped
from 87% in 2015 to 89% in
2016.
Percent of companies rating the...
Inconsistent Management Training
Content Available • No Development Process • Benefit to Employees
Level 1
Structured Lead...
Inconsistent investment
Level 4 companies spend 4X level 1
8%
15%
9%
6%
13%
20%
15%
7%
Global skills and experiences in leadership
program
Leadership programs for all levels (new, m...
New model for leaders
Creativity, not planning
Quick decision-making
Getting closer to customers
Globalization, diversity
...
Training
solutions only
play here
Leadership rewired
Leadership as a “system”
Essential Talent Activities
Standalone disconnected staffing, training, and performance practices
Level 1
Critical Talent ...
Trend 8: Modernizing L&D
Transformation of the function
Level 1: Incidental Training
Source of Ad-hoc Job Support | Mentoring & Apprenticeship | Emerging Need for Professional Tr...
The “full stack” L&D professionalLMS
Design Thinking
X-API
Employee Engagement
Analytics
Learning experience
design
Video
...
Design thinking and product management for learning
The need for learning product management
Trend 9: Training
measurement
Shift toward
people analytics
Learning measurement is business measurement
Rethink what you measure
Recruiting &
Workforce
Planning
Comp and
Benefits,
Rewards
Performance
Succession
Engagement
Learning &
Leadership
HRMS
Em...
Operational reporting
Reactive reporting of operational & compliance measures •
Focus on data accuracy, consistency & time...
What will reduce fraud?
How do we improve client retention?
How do we develop leaders in China?
How to manage unplanned absences?
Trend 10: The New CLO
The Chief Learning Officer
is also…
The Chief Capability Officer
The Chief Culture Officer
The Chief Change Officer
The Ch...
Be bold
2016 Global Human Capital Trends
The new organization: Different by design
www.deloitte.com/hctrends
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting...
Percent of companies rating leadership
Percent of companies rating leadership
Percent of companies rating leadership
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Percent of companies rating leadership The Future of Corporate Learning - Ten Disruptive Trends

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Percent of companies rating
leadership “important” jumped
from 87% in 2015 to 89% in
2016.
Percent of companies rating the
problem “urgent” jumped from
51% to 57% from 2015 to 2016.
The problem is getting more urgent Yet progress is uneven and inconsistent
61% of companies are revamping
or just revamped their leadership
program in the last year and 30%
are doing it this year.
Yet 38% have no plans and 21%
have no leadership development
programs at all.
Deloitte Global Human Capital Trends
Leadership trends in 2016
Deloitte 2016 Human Capital Trends n=7,000

Publié dans : Business

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