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Participatory Monitoring 
Service - Pilot in Maputo 
Project Status and Activity Plan 
September 2014 
- 
August 2015 
1
Purpose 
• The purpose of this document is to present the on 
going activities in Maputo developed in the context 
of the Participatory Monitoring System for Waste 
Management Services in Maputo. 
• This project is being implemented by the World 
Bank with funds from DFID.
Urban Context 
• Maputo, as Mozambique’s capital and largest city, 
faces huge challenges from its continuous growth 
and the increasing demand for quality public 
services. 
• In recent years the urban core has grown 
significantly in density and, even more rapidly, the 
migrating population has swelled peri-urban 
settlements with little basic public infrastructure 
and services. 
3
Peri-Urban Area of Maputo 
• Mainly self-constructed areas; 
• High density with organic urban growth; 
• Little public infrastructure and services; 
• Major socio-economic and environmental 
implications; 
• High risk sites: floods, public health. 
4
Project Context 
• The project builds up on previous well-succeeded 
collaborations with the Maputo Municipal Council in 
participatory governance such as the Maputo 
Participatory Budget. 
• A Technological Platform will be implemented together 
with the Maputo Municipal Council to enhance quality 
of urban services through the involvement of citizens. 
• In a first moment, the Platform will focus on the Waste 
Management System, specially in peri-urban areas. 
5
Enhancing quality of public 
services 
• Citizens demand for better public services. 
• Maputo Municipal Council has been putting 
forward a considerable effort during last years to 
increase coverage of public services in peri-urban 
areas, with business models adapted to the 
specificities of the local context. 
• Challenges in public service management include 
lack of information about the quality of public 
services and its coverage at peri-urban level. 
6
Participatory Monitoring: 
Citizens as Sensors 
• Citizens and CBOs are motivated to participate in 
the control of public services provision. 
Communication between Municipal authorities 
increases accountability about management of 
public services. 
• ICTs, including cell phones and Internet, offer the 
capability of collecting, organising and providing 
detailed real-time information collected from 
citizens about urban services both to the Municipal 
authorities and to other citizens. 
7
Benefits for the Municipal 
Council 
• Enhanced dialogue with citizens, raising awareness of 
responsibilities in the Waste Management System will increase, 
lowering complaints against MMC; 
• Maputo Municipal Council will be able to control at a better level 
the operation of the subcontracted companies, obtaining a better 
overview of the service offer with specific indicators; 
• Tool for quick reaction and problem solving; 
• Both Maputo Municipal Council and the subcontracted Waste 
Collection companies will benefit from the information collected by 
citizens, allowing them to have a better overview of the service 
operations (which can be measure through specific indicators) and 
lowering reaction times in case of service fails.
General Characteristics of 
the Project 
• Social component as important as the technological one; 
• Stakeholder engagement is considered a key success factor; 
• Sense of ownership will be obtained through stakeholder 
engagement since the first co-creation moments and supported 
through the usage of prototypes and design thinking techniques; 
• Products of the current phase will be: 
• First beta version of the ICT Platform; 
• Pilot implementation plan including social and technological 
components, which will be put into action in partnership with 
identified stakeholders. 
9
Project History 
• October 2013: 
Identification Mission 
• 1st Semester of 2014: 
Innovation Fund: Service Delivery to the Poor 
1st Beta Version of the Service Monitoring Platform 
• 2nd Semester of 2014 - 1st Semester of 2015 
Pilot activities in four neighbourhoods in Maputo
Identification Mission 
October 2013 
11
October 2013: 
Identification Mission 
• Identification of stakeholders and possible 
institutional arrangements; 
• Identification of existing information source; 
• Identification of use cases and usage scenarios for 
the participatory monitoring platform; 
• Design the strategic guidelines for the 
technological platform. 
12
Identification mission 
13
Stakeholders 
• Maputo Municipal 
Council 
• Waste Collection 
Companies 
• Waste Collection Micro 
Companies 
• Universities 
• NGOs 
• Local 
• National 
• Environmental 
• Other projects and 
international 
organisations
Possible Institutional Arrangements 
A" 
PSMS$operated$$by$an$NGO$ 
C" 
Ci7zens$ 
Promo7ng$ 
NGO$ 
PSMS$operated$$by$an$academic$ 
or$research$ins7tu7on$ 
PSMS$ 
Key$ 
Stakeholders$ 
Ci7zens$ 
Academic$or$ 
Research$ 
Ins7tu7on$ 
PSMS$ 
Maputo$$ 
Municipal$ 
Council$ 
Key$ 
Stakeholders$ 
B" 
PSMS$operated$$by$CMM$ 
Ci7zens$ 
PSMS$ 
Key$ 
Stakeholders$ 
Maputo $$$ 
Municipal$ 
Council$ 
D" 
PSMS$operated$$in$partnership$by$an$NGO$or$ 
by$an$academic$or$research$ins7tu7on$with$ 
special$access$rights$to$CMM$ 
Ci7zens$ 
NGO$or$ 
Academic/RDI$ 
PSMS$ 
Maputo$$ 
Municipal$ 
Council$ 
Key$ 
Stakeholders$
Existing Information Sources 
Dataset Data Owner Does the 
data exist? 
Is it in 
digital 
form? 
Is the data 
public? 
How often is it 
updated? 
Location of Waste Collection 
Points 
CMM + Secondary 
Collection Companies 
Yes. Yes. No. No apparent 
restrictions. 
At the moment, it is 
not updated. 
Requires ongoing 
management. 
Collected Container Weight CMM Yes Yes No. No apparent 
restrictions. 
Monthly 
Real time Location of Collection 
Vehicles 
Secondary Collection 
Companies 
Yes Yes No. Contractual 
restrictions may 
apply. 
Real time. 
Non-collected Containers CMM + Secondary 
Collection Companies 
No - No - 
Burning Containers CMM No - No - 
Citizen Complaints CMM No - No - 
Minutes from Stakeholder 
Meetings 
CMM Yes Yes, but 
not in a 
single 
system. 
No After each 
meeting. 
16
17 
URBAN AREA
COLLECTION IN 
CONTAINERS 
18
COLLECTION IN 
HIGH CAPACITY 
CONTAINERS 
19
PERI-URBAN ZONE 
20
DOOR TO DOOR COLLECTION 
THROUGH “TCHOVAS” 
21
DOMESTIC WASTE DUMPED IN HIGH 
CAPACITY WASTE CONTAINERS 
22
Identified Use Cases 
23
THE CHALLENGE OF 
MUNICIPAL MARKETS 
24
NEW AGGLOMERATES OF WASTE 
25
WASTE OUTSIDE CONTAINER 
26
BLOCKED RAIN DRAINS 
27
NON-COLLECTION OF WASTE 
CONTAINER FULL 
CONTAINER MISSING 
CONTAINER BURNING 
28
Platform Architecture 
29
General Characteristics of 
the Technical Platform 
• Accepts requests from a vast variety of sources 
(voice, SMS, web, cell phone Apps…) 
• Not an unique solution, but rather a piece in a 
bigger puzzle that will fit in the urban ecosystem; 
• Development based in Open Source solutions 
using Open Standards; 
• Implemented and maintained by local companies. 
30
Why Open Source? 
• Cost-efficiency; 
• High quality software maintained by active 
communities; 
• Free access to source code; 
• Usage of Standards to avoid vendor lock-in. 
31
Innovation Challenge FY14: 
Service Delivery to the Poor 
32
Activity Plan 
2014 Jan Feb Mar Abr May Jun 
Preparation and 
Project Kick-off 
Co-Design and 
Specifications 
Prototyping 
Platform 
Development 
Presentation of Beta 
Version 
33
34 PUBLIC PRESENTATION
35 CO-DESIGN SESSIONS
CHAMANCULO HACKATHON
Technical Platform 
37
Platform Architecture 
38
Platform Functionalities 
• Possibility of reporting issues through: 
• Web 
• SMS 
• Voice calls 
• Smartphone applications 
• Notification of stakeholders involved in the process to 
better achieve solutions to problems 
39
Notification of users 
40
Platform Functionalities 
• Creation of directed inquiries to pre-determined 
target audiences through SMS for service quality 
monitoring 
• Creation of reports building on the gathered data 
• Open Data Platform fully compliant with the 
Open311 GeoReport V2 API Standard 
41
Directed Questions 
Pergunta Answer 
Process Manager (CMM or NGO) 
Results 
asks question 
to a specific group of users 
Users respond to question 
through SMS 
Process Manager can check the 
survey results on the Platform 
42 
how it works 
Question
Citizen Reports (Crowdsourcing) 
43 
how it works 
Answer 
Results 
Citizen detects anomalies in 
the waste management system of 
his neighbourhood 
Through SMS, Voice call, Web or 
Smartphone App, the citizen reports 
the issue 
The issue is immediately published 
online. One the problem is solved or 
updated, the issue is updated and the 
citizen is notified. 
Detects
44
45 DRUPAL BASED SOLUTION
Drupal Distribution for Citizen 
Reporting: Mark-a-Spot 
• Usage of a Drupal distribution 
specifically created for citizen 
reporting at a city level 
• Developed in Germany and 
used in several cities around 
the globe 
• Compliant with Open311: 
capability of integration with 
other solutions 
46
Technical Characteristics 
• Open source solution 
• Active community of developers in Drupal and 
Mark-a-Spot 
• The Platform will work as an Open Data repository 
47
48
49 WEB INTERFACE
Web Interface 
• HTML5 
• Bootstrap - Responsive - automatically adapts to 
desktop, tablet or smartphone screens. 
50
51
52 
OPEN311 GEOREPORT V2
53 
COMPATIBLE WITH EXISTING 
OPEN SOURCE APPLICATIONS
Reports and 
Data Visualization 
• Automatic reports are created and sent to specific stakeholders 
of the Waste Management System 
• Examples: 
• Micro-companies will receive monthly reports about their 
quality of service. 
• Municipal Districts will receive monthly reports about the 
quality of service in their neighbourhoods. 
• CMM will have different reports for different levels of 
hierarchy, spanning from citywide monthly reports for policy 
makers to daily and weekly reports for the monitoring team. 
54
Brief History of Project 
Activities 
• Technical Mission 1 - February 2014 
• Technical Mission 2 - May 2014 
• Technical Mission 3 - June 2014
Technical Mission 1 (February 2014): 
Community Engagement and Co-Design 
• Public presentation of the project 
• Co-design of services to be implemented in the 
platform 
• Mapping of existing information 
• Implementation of prototypes and testing with key 
users 
56
March 2014 
• Specification of technical and functional 
requirements of the platform 
• Selection of technological solution 
57
Activities 
April - May 2014 
• Selection of development team 
• Kick-off of the development of the platform 
• Establishment of local partnerships 
58
Technical Mission 2 (May 2014): 
Development 
• Definition of user interfaces 
• Validation of notification processes 
• Validation of functionalities according to 
specifications of the platform with key users 
59
Technical Mission 3 (June 2014): 
Partnerships and Pilot Planning 
• June 10th and 11th: Workshop with local 
stakeholders to define pilot partnerships and 
workplan for pilot implementation 
• Open Data and Open311 Workshop with local 
developers 
60
PILOT PREPARATION WORKSHOP
September 2014 - June 2015 
Pilot Testing 
62
Piloto: Partnership 
World 
Bank 
Institutional 
Livaningo Social Organizational 
CMM 
Technical 
UX 
63
Pilot Districts 
KaMabukwana KaMaxakeni 
64
Activity Plan: 
Social Activities 
2014 2015 
Set Out Nov Dez Jan Fev Mar Abr Mai Jun 
Preparation 
Diagnostic 
Technical Preparation 
Soft launch 
Pilot Implementation 
Evaluation 
Plan Scalability 
65
Diagnostic 
• Neighborhood Social Mapping 
• Communication Needs Assessment 
• Communication Planning and Design 
66
Technical Preparation 
• Train Local Partners 
• Participatory Mapping of SWM in the 
Neighbourhoods 
• Preparation of Communication Supports 
67
Soft Launch 
• Launch Workshop with Local Partners 
• Full time presence of promoters in bairros for 2 
weeks 
• Weekly District Meetings - Local Partners, CMM/ 
SWM Operators, ICT Team 
• Monthly Project Team Coordination Meetings 
• Preliminary balance and recommendations for pilot 
68
Activity Plan: 
CMM Activities 
2014 2015 
Set Out Nov Dez Jan Fev Mar Abr Mai Jun 
Preparation of Processes 
Training 
Soft Launch of established 
Processes 
Pilot Activities 
CMM Supervisors Apps 
Evaluation 
69
Preparation of Processes 
• Mapping of information flow among members of the 
CMM Monitoring and Quality Department 
• Assignment of responsibilities of interaction with 
the system 
• Creation of quick reference guides to create 
awareness on how to proceed when a citizen 
report arrives to the Department 
70
Activity Plan: 
Technical Activities 
2014 2015 
Set Out Nov Dez Jan Fev Mar Abr Mai Jun 
Preparation 
Initial Setup of the Platform 
Training / Tests / Debugging 
Launch 
User Support 
Evaluation 
Plan Scalability 
71
Platform Setup 
Activity Duration 
Deploy service identity (label, slogan 
and logo) in the online platform 
1 week 
Setup and integration with SMS max 2 weeks 
Setup of notifications 1 week 
Upload of community mapping data 1 week 
Setup of Surveys according to data from 
social part 
1 week 
Online launch 2 days 
72
CONNECTION WITH LOCAL DEVELOPERS
Activity Plan: 
App Competition 
2014 2015 
Set Out Nov Dez Jan Fev 
Preparation - Stakeholder activation 
Communication Plan 
Communication Campaign 
App Workshop 
Hack at home / Online forum support and 
weekly meetings 
1st Selection 
Final Prize 
74
App Competition: 
main principles 
• Result oriented: only fully working applications can be awarded 
• Developers will create a solution for a real need 
• During the event, interviews and discussions with client (CMM WMS 
Supervisors) will be arranged to promote a real client-solution provider 
interaction between the participants and CMM 
• Target audience will be developers with skills to develop an Android 
application 
• The App Workshop will have a strong training component in technical and 
non-technical skills: 
• Technical: Open311 API usage 
• Non-Technical: Business Model Canvas, Design Thinking 
75
Thank you. 
76 
Project Manager 
Uri Raich 
uraich@worldbank.org 
Project Coordinator 
A Louis Helling 
alhelling@earthlink.net 
Technical Coordinator 
Jean Barroca 
jbarroca@worldbank.org 
Technical Partner 
UX 
http://www.ux.co.mz 
Drupal Expert 
João Figueira 
jjnf@communities.pt 
Social Partner 
Livaningo 
http://livaningo.wordpress.com 
Communication and Participation 
Orlando Matendjua 
matendjua86@yahoo.com.br

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Citizen Monitoring for Waste Management Services in Maputo

  • 1. Participatory Monitoring Service - Pilot in Maputo Project Status and Activity Plan September 2014 - August 2015 1
  • 2. Purpose • The purpose of this document is to present the on going activities in Maputo developed in the context of the Participatory Monitoring System for Waste Management Services in Maputo. • This project is being implemented by the World Bank with funds from DFID.
  • 3. Urban Context • Maputo, as Mozambique’s capital and largest city, faces huge challenges from its continuous growth and the increasing demand for quality public services. • In recent years the urban core has grown significantly in density and, even more rapidly, the migrating population has swelled peri-urban settlements with little basic public infrastructure and services. 3
  • 4. Peri-Urban Area of Maputo • Mainly self-constructed areas; • High density with organic urban growth; • Little public infrastructure and services; • Major socio-economic and environmental implications; • High risk sites: floods, public health. 4
  • 5. Project Context • The project builds up on previous well-succeeded collaborations with the Maputo Municipal Council in participatory governance such as the Maputo Participatory Budget. • A Technological Platform will be implemented together with the Maputo Municipal Council to enhance quality of urban services through the involvement of citizens. • In a first moment, the Platform will focus on the Waste Management System, specially in peri-urban areas. 5
  • 6. Enhancing quality of public services • Citizens demand for better public services. • Maputo Municipal Council has been putting forward a considerable effort during last years to increase coverage of public services in peri-urban areas, with business models adapted to the specificities of the local context. • Challenges in public service management include lack of information about the quality of public services and its coverage at peri-urban level. 6
  • 7. Participatory Monitoring: Citizens as Sensors • Citizens and CBOs are motivated to participate in the control of public services provision. Communication between Municipal authorities increases accountability about management of public services. • ICTs, including cell phones and Internet, offer the capability of collecting, organising and providing detailed real-time information collected from citizens about urban services both to the Municipal authorities and to other citizens. 7
  • 8. Benefits for the Municipal Council • Enhanced dialogue with citizens, raising awareness of responsibilities in the Waste Management System will increase, lowering complaints against MMC; • Maputo Municipal Council will be able to control at a better level the operation of the subcontracted companies, obtaining a better overview of the service offer with specific indicators; • Tool for quick reaction and problem solving; • Both Maputo Municipal Council and the subcontracted Waste Collection companies will benefit from the information collected by citizens, allowing them to have a better overview of the service operations (which can be measure through specific indicators) and lowering reaction times in case of service fails.
  • 9. General Characteristics of the Project • Social component as important as the technological one; • Stakeholder engagement is considered a key success factor; • Sense of ownership will be obtained through stakeholder engagement since the first co-creation moments and supported through the usage of prototypes and design thinking techniques; • Products of the current phase will be: • First beta version of the ICT Platform; • Pilot implementation plan including social and technological components, which will be put into action in partnership with identified stakeholders. 9
  • 10. Project History • October 2013: Identification Mission • 1st Semester of 2014: Innovation Fund: Service Delivery to the Poor 1st Beta Version of the Service Monitoring Platform • 2nd Semester of 2014 - 1st Semester of 2015 Pilot activities in four neighbourhoods in Maputo
  • 12. October 2013: Identification Mission • Identification of stakeholders and possible institutional arrangements; • Identification of existing information source; • Identification of use cases and usage scenarios for the participatory monitoring platform; • Design the strategic guidelines for the technological platform. 12
  • 14. Stakeholders • Maputo Municipal Council • Waste Collection Companies • Waste Collection Micro Companies • Universities • NGOs • Local • National • Environmental • Other projects and international organisations
  • 15. Possible Institutional Arrangements A" PSMS$operated$$by$an$NGO$ C" Ci7zens$ Promo7ng$ NGO$ PSMS$operated$$by$an$academic$ or$research$ins7tu7on$ PSMS$ Key$ Stakeholders$ Ci7zens$ Academic$or$ Research$ Ins7tu7on$ PSMS$ Maputo$$ Municipal$ Council$ Key$ Stakeholders$ B" PSMS$operated$$by$CMM$ Ci7zens$ PSMS$ Key$ Stakeholders$ Maputo $$$ Municipal$ Council$ D" PSMS$operated$$in$partnership$by$an$NGO$or$ by$an$academic$or$research$ins7tu7on$with$ special$access$rights$to$CMM$ Ci7zens$ NGO$or$ Academic/RDI$ PSMS$ Maputo$$ Municipal$ Council$ Key$ Stakeholders$
  • 16. Existing Information Sources Dataset Data Owner Does the data exist? Is it in digital form? Is the data public? How often is it updated? Location of Waste Collection Points CMM + Secondary Collection Companies Yes. Yes. No. No apparent restrictions. At the moment, it is not updated. Requires ongoing management. Collected Container Weight CMM Yes Yes No. No apparent restrictions. Monthly Real time Location of Collection Vehicles Secondary Collection Companies Yes Yes No. Contractual restrictions may apply. Real time. Non-collected Containers CMM + Secondary Collection Companies No - No - Burning Containers CMM No - No - Citizen Complaints CMM No - No - Minutes from Stakeholder Meetings CMM Yes Yes, but not in a single system. No After each meeting. 16
  • 19. COLLECTION IN HIGH CAPACITY CONTAINERS 19
  • 21. DOOR TO DOOR COLLECTION THROUGH “TCHOVAS” 21
  • 22. DOMESTIC WASTE DUMPED IN HIGH CAPACITY WASTE CONTAINERS 22
  • 24. THE CHALLENGE OF MUNICIPAL MARKETS 24
  • 28. NON-COLLECTION OF WASTE CONTAINER FULL CONTAINER MISSING CONTAINER BURNING 28
  • 30. General Characteristics of the Technical Platform • Accepts requests from a vast variety of sources (voice, SMS, web, cell phone Apps…) • Not an unique solution, but rather a piece in a bigger puzzle that will fit in the urban ecosystem; • Development based in Open Source solutions using Open Standards; • Implemented and maintained by local companies. 30
  • 31. Why Open Source? • Cost-efficiency; • High quality software maintained by active communities; • Free access to source code; • Usage of Standards to avoid vendor lock-in. 31
  • 32. Innovation Challenge FY14: Service Delivery to the Poor 32
  • 33. Activity Plan 2014 Jan Feb Mar Abr May Jun Preparation and Project Kick-off Co-Design and Specifications Prototyping Platform Development Presentation of Beta Version 33
  • 39. Platform Functionalities • Possibility of reporting issues through: • Web • SMS • Voice calls • Smartphone applications • Notification of stakeholders involved in the process to better achieve solutions to problems 39
  • 41. Platform Functionalities • Creation of directed inquiries to pre-determined target audiences through SMS for service quality monitoring • Creation of reports building on the gathered data • Open Data Platform fully compliant with the Open311 GeoReport V2 API Standard 41
  • 42. Directed Questions Pergunta Answer Process Manager (CMM or NGO) Results asks question to a specific group of users Users respond to question through SMS Process Manager can check the survey results on the Platform 42 how it works Question
  • 43. Citizen Reports (Crowdsourcing) 43 how it works Answer Results Citizen detects anomalies in the waste management system of his neighbourhood Through SMS, Voice call, Web or Smartphone App, the citizen reports the issue The issue is immediately published online. One the problem is solved or updated, the issue is updated and the citizen is notified. Detects
  • 44. 44
  • 45. 45 DRUPAL BASED SOLUTION
  • 46. Drupal Distribution for Citizen Reporting: Mark-a-Spot • Usage of a Drupal distribution specifically created for citizen reporting at a city level • Developed in Germany and used in several cities around the globe • Compliant with Open311: capability of integration with other solutions 46
  • 47. Technical Characteristics • Open source solution • Active community of developers in Drupal and Mark-a-Spot • The Platform will work as an Open Data repository 47
  • 48. 48
  • 50. Web Interface • HTML5 • Bootstrap - Responsive - automatically adapts to desktop, tablet or smartphone screens. 50
  • 51. 51
  • 53. 53 COMPATIBLE WITH EXISTING OPEN SOURCE APPLICATIONS
  • 54. Reports and Data Visualization • Automatic reports are created and sent to specific stakeholders of the Waste Management System • Examples: • Micro-companies will receive monthly reports about their quality of service. • Municipal Districts will receive monthly reports about the quality of service in their neighbourhoods. • CMM will have different reports for different levels of hierarchy, spanning from citywide monthly reports for policy makers to daily and weekly reports for the monitoring team. 54
  • 55. Brief History of Project Activities • Technical Mission 1 - February 2014 • Technical Mission 2 - May 2014 • Technical Mission 3 - June 2014
  • 56. Technical Mission 1 (February 2014): Community Engagement and Co-Design • Public presentation of the project • Co-design of services to be implemented in the platform • Mapping of existing information • Implementation of prototypes and testing with key users 56
  • 57. March 2014 • Specification of technical and functional requirements of the platform • Selection of technological solution 57
  • 58. Activities April - May 2014 • Selection of development team • Kick-off of the development of the platform • Establishment of local partnerships 58
  • 59. Technical Mission 2 (May 2014): Development • Definition of user interfaces • Validation of notification processes • Validation of functionalities according to specifications of the platform with key users 59
  • 60. Technical Mission 3 (June 2014): Partnerships and Pilot Planning • June 10th and 11th: Workshop with local stakeholders to define pilot partnerships and workplan for pilot implementation • Open Data and Open311 Workshop with local developers 60
  • 62. September 2014 - June 2015 Pilot Testing 62
  • 63. Piloto: Partnership World Bank Institutional Livaningo Social Organizational CMM Technical UX 63
  • 65. Activity Plan: Social Activities 2014 2015 Set Out Nov Dez Jan Fev Mar Abr Mai Jun Preparation Diagnostic Technical Preparation Soft launch Pilot Implementation Evaluation Plan Scalability 65
  • 66. Diagnostic • Neighborhood Social Mapping • Communication Needs Assessment • Communication Planning and Design 66
  • 67. Technical Preparation • Train Local Partners • Participatory Mapping of SWM in the Neighbourhoods • Preparation of Communication Supports 67
  • 68. Soft Launch • Launch Workshop with Local Partners • Full time presence of promoters in bairros for 2 weeks • Weekly District Meetings - Local Partners, CMM/ SWM Operators, ICT Team • Monthly Project Team Coordination Meetings • Preliminary balance and recommendations for pilot 68
  • 69. Activity Plan: CMM Activities 2014 2015 Set Out Nov Dez Jan Fev Mar Abr Mai Jun Preparation of Processes Training Soft Launch of established Processes Pilot Activities CMM Supervisors Apps Evaluation 69
  • 70. Preparation of Processes • Mapping of information flow among members of the CMM Monitoring and Quality Department • Assignment of responsibilities of interaction with the system • Creation of quick reference guides to create awareness on how to proceed when a citizen report arrives to the Department 70
  • 71. Activity Plan: Technical Activities 2014 2015 Set Out Nov Dez Jan Fev Mar Abr Mai Jun Preparation Initial Setup of the Platform Training / Tests / Debugging Launch User Support Evaluation Plan Scalability 71
  • 72. Platform Setup Activity Duration Deploy service identity (label, slogan and logo) in the online platform 1 week Setup and integration with SMS max 2 weeks Setup of notifications 1 week Upload of community mapping data 1 week Setup of Surveys according to data from social part 1 week Online launch 2 days 72
  • 73. CONNECTION WITH LOCAL DEVELOPERS
  • 74. Activity Plan: App Competition 2014 2015 Set Out Nov Dez Jan Fev Preparation - Stakeholder activation Communication Plan Communication Campaign App Workshop Hack at home / Online forum support and weekly meetings 1st Selection Final Prize 74
  • 75. App Competition: main principles • Result oriented: only fully working applications can be awarded • Developers will create a solution for a real need • During the event, interviews and discussions with client (CMM WMS Supervisors) will be arranged to promote a real client-solution provider interaction between the participants and CMM • Target audience will be developers with skills to develop an Android application • The App Workshop will have a strong training component in technical and non-technical skills: • Technical: Open311 API usage • Non-Technical: Business Model Canvas, Design Thinking 75
  • 76. Thank you. 76 Project Manager Uri Raich uraich@worldbank.org Project Coordinator A Louis Helling alhelling@earthlink.net Technical Coordinator Jean Barroca jbarroca@worldbank.org Technical Partner UX http://www.ux.co.mz Drupal Expert João Figueira jjnf@communities.pt Social Partner Livaningo http://livaningo.wordpress.com Communication and Participation Orlando Matendjua matendjua86@yahoo.com.br