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Quality Gurus Student

Quality Gurus Student

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Quality Gurus Student

  1. 1. Quality Gurus
  2. 2. Armand Feigenbaum
  3. 3. Feigenbaum believed that …  responsibility for quality must rest with the persons who do the work (quality at the source)  quality should be company‐wide, not confined to the quality control departments
  4. 4. Feigenbaum’s believed that …  control must start with identification of customer quality requirements and end only when the product has been placed in the hands of a customer who remains satisfied
  5. 5. quality of products and services Markets, Money, Management, Men, Motivation, Materials, Machines and Mechanization, Modern information methods and Mounting product requirements Influence s
  6. 6. Feigenbaum’s 3 – Step Philosophy STEP 1 Quality Leadership Management should take the lead in enforcing quality efforts. It should be based on sound planning.
  7. 7. Feigenbaum’s 3 – Step Philosophy STEP 2 Management Quality Technology The traditional quality programs should be replaced by the latest quality technology for satisfying the customers in future.
  8. 8. Feigenbaum’s 3 – Step Philosophy STEP 3 Organizational Commitment Motivation and continuous training of the total work force tells about the organizational commitment towards the improvement of the quality of the product and the services.
  9. 9. Bill smith
  10. 10. Best known for …
  11. 11. Six Sigma  management driven, scientific methodology for product and process improvement in financial performance and Customer satisfaction  increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of product
  12. 12. David garvin
  13. 13. Best known for …
  14. 14. Genichi Taguchi
  15. 15. The Quality Loss Function (QLF) 1. We cannot reduce cost without affecting quality. 2. We can improve quality without increasing cost. 3. We can reduce cost by improving quality. 4. We can reduce cost by reducing variation. When we do so, performance and quality will automatically improve.
  16. 16. Taguchi’s Methods 1. System Design Stage – customer and marketing knowledge 2. Parameter Stage - how the product should perform against defined parameters 3. Tolerance design stage - finding the balance between manufacturing cost and loss
  17. 17. Gopal K Kanji
  18. 18. The Academician  academic publications with the first journal in TQM  created an environment for research on TQM
  19. 19. 100 Methods for TQM  conceptual framework of using TQM methods  help employees understand the use of TQM tools as requirement of achieving organization's goals  provide educators and practitioners with a comprehensive use of TQM methods
  20. 20. Joseph Juran
  21. 21. Juran believed that…  quality does not happen by accident; it must be planned  quality control should be conducted as an integral part of management control
  22. 22. Juran believed that…  majority of quality problems are the fault of poor management, not poor workmanship, and that long‐term training to improve quality should start at the top with senior management
  23. 23. Quality Trilogy
  24. 24. Kaoru Ishikawa
  25. 25. Fishbone Diagram (cause and effect)
  26. 26. Examples of Fishbone Diagram
  27. 27. Quality Circle
  28. 28. Masaaki Imai
  29. 29. Kaizen Principles (practice of continuous improvement)  Good processes bring good results  Go see for yourself to grasp the current situation  Speak with data, manage by facts  Take action to contain and correct root causes of problems  Work as a team  Kaizen is everybody’s business
  30. 30. Kaizen Umbrella
  31. 31. Philip Crosby
  32. 32. Quality is ….  Quality Is Free.  Doing it right the first time (DIRFT)  Zero defect
  33. 33. 4 Absolutes of Quality 1. The definition of quality is conformance to requirements (not as goodness) 2. The system of quality is prevention (not appraisal) 3. The performance standard is zero defects (not “that’s close enough”) 4. The measurement of quality is the price of nonconformance (not indexes)
  34. 34. Shigeo Shingo
  35. 35. Poka - Yoke  stopping processes as soon as a defect occurs, identifying the defect source and preventing it from happening again
  36. 36. Just in Time  supplying the customer with what they want, exactly when they want it  minimize inventories by only producing what is required, when it is required reducing costs and waste throughout the production process
  37. 37. SMED (single minute exchange of die)  quick changeovers between products - simplifying materials, machinery, processes and skills, changeover times could be reduced from hours to minutes Quick changeovers meant products could be produced in small batches or even single units, with minimal disruption
  38. 38. W. Edwards Deming
  39. 39. The Deming Circle (control and continuous improvement of processes and product)
  40. 40. 14 points for management  provide a framework to developing knowledge in the workplace and can be used to guide long term business plans and aims  Philosophical code for management
  41. 41. WALTER SHEWHART
  42. 42. Believed that …  importance of adapting management processes to create profitable situations for both businesses and consumers, promoting the utilization of control charts  lack of information greatly hampered the efforts of control and management processes in a production environment
  43. 43. Eugene grant
  44. 44. STATISTICAL QUALITY CONTROL  used in training programs to improve quality and production in World War II industrial plants  used to analyze the quality problems and solve them  use of statistical methods in the monitoring and maintaining of the quality of products and services
  45. 45. Benefits of Statistical Quality Control  It provides a means of detecting error at inspection.  It leads to more uniform quality of production.  It improves the relationship with the customer.  It reduces inspection costs.  It reduces the number of rejects and saves the cost of material.
  46. 46. Benefits of Statistical Quality Control  It provides a basis for attainable specifications.  It points out the bottlenecks and trouble spots.  It provides a means of determining the capability of the manufacturing process.  It promotes the understanding and appreciation of quality control.
  47. 47. ASSIGNMENT  Create a fake facebook profile for Crosby, Juran, and Demings.  Same outputs means ZERO (and I mean it)  Download from http://www.educatorstechnology.com/2013/03/3-awesome- facebook-templates-for-your.html and choose no. 2

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