3. What Senior Leaders Need
• Critical Knowledge
– Organization
– Business Unit
– Department/Function
– Role
• Build Key Relationships
• Timely Feedback
3
4. Model for Onboarding Feedback
4
When
• 45-60 days
• 90-120
days
Who
• Boss
• Self
• Peers
• Team
• Customers
What
• Action plan
• Follow-up
When
• 45-60 days
• 90-120
days
Who
• Boss
• Self
• Peers
• Team
• HR Partner
What
• Cultural fit
• Peer
relationships
• Stakeholder
perceptions
5. Onboarding Indicators
• Cultural fit
• Personal transition
• Peer relationships
• Team assessment
• Organizational knowledge
• Business/market knowledge
• Stakeholder perceptions
5
6. are you connected?®
• What is are you connected?®:
– An assessment of the new leader’s onboarding
success
– A 24-question, web-enabled, multi-rater survey
– Developed and used in Fortune 500 companies
• Benefits of are you connected?®
– Identify how your new leaders are succeeding and where they are may
need your help
– Give your new leaders quantitative and qualitative feedback early enough
to adjust
– Increase retention and speed to performance
– Measure impact of your onboarding process
6
7. •Survey participants provide
feedback by clicking a link in an
email invitation.
•A standard survey includes 24-
questions based on the seven
onboarding indicators.
•Quantitative and qualitative
feedback is collected from each
participant.
•are you connected?® is a web-
based survey that securely
collects and reports confidential
feedback.
are you connected?®
7
8. •The survey report shows how are new
leaders are being perceived by key
stakeholders.
•A qualified professional delivers the
feedback and strategies for next steps.
•Average score by rater group, number of
raters, overall average score, and
randomly-displayed comments are
included in each report.
•Finished report, action planning template
and strategies are delivered electronically
within 48 hours of completion.
are you connected?®
8
9. Identify new leaders
Identify participants (raters) for each leader
Participants receive link to survey via email with instructions & due date
Update of completion sent to HR partner/coordinator
Reminders sent to participants who have not completed the survey
are you connected? ® Report and Resources Packet sent to HR partner to
deliver feedback
are you connected?® Early Feedback Survey Process
9
10. The Results
New leaders get—
timely feedback against the 7 onboarding indicators
and an action plan to address gaps
opportunity to make adjustments before derailment
Hiring Managers and HR Partners get—
a “snapshot” view of how that new leader is doing
specific quantitative and qualitative data to facilitate
conversation
Organizations get—
data that shows any common onboarding
challenges/themes
data that reflects needs in the selection and/or the
onboarding processes
10
11. HR Adds Value
• HR partners provide expertise by—
identifying opportunities and addressing issues
coaching new leaders to making timely
adjustments
speeding the “pay-back” of the new leader
investment to the organization
11
12. The Impact
• Increase speed to performance
• Increase engagement and
retention
• Align new leaders with culture and objectives
• Facilitate relationships with key stakeholders
• Accomplish performance and onboarding
objectives
12
13. Summary
• Early feedback is critical for success
• Most new leaders don’t get any feedback
• Organizations lack a valid way to collect and
deliver feedback
• are you connected?® Early Feedback Survey is
a proven tool and easy to add to any process
13
Notes de l'éditeur
Hello and thank you for joining us for Mastering Onboarding, Onboarding Senior Leaders: The Impact of FeedbackMy name is Brenda Hampel a Partner at Connect the Dots Consulting. Erika Lamont, also a Partner her at Connect the Dots, and myself will be conducting our webinar today.Before we get into our content let me give you a very brief overview of Connect the Dots. We are a management consulting firm focused on leadership onboarding, executive coaching and team dynamics. We have in-depth experience with our topic—our objective is to provide you with an understanding of both the business case and impact of feedback during the leadership onboarding experience.We have a few logistics to cover….
So now that we have outlined why new leaders need unique onboarding support to be successful—let’s outline what they needReview content
Key behaviors and success factors for the new leader are…. The roadmaps outlined in the next slides provide the new leader and his/her process partners with a structure and resources to carry out the key success factors
We have now laid out the reasons new leaders need a different roadmap and outlined the what should be in the roadmapsWe now move to How to deliver the roadmaps each organization needs to determine..Who will deliver what is also critical—what is the role of each process partnerFinally, the process needs to be delivered in a structured, time-based way with checklists and resources
And finally, the last key agenda item – how do we measure our processRead slide
And finally, the last key agenda item – how do we measure our processRead slide