This document discusses building customer loyalty and value through digital relationship marketing. It introduces Permission, a digital relationship marketing agency that helps turn website visitors into customers and drive customers to stores and websites to keep them returning. Permission aims to understand, engage, and influence customer behavior at higher levels by using digital tools to establish, nurture, and maximize the value of customer relationships.

1. Building Customer Loyalty
and Value though
Digital Relationship
Marketing
Tuesday October 26, 2010
Jeremy Glass
Managing Director
Permission

2. Who is Permission?
• Digital Relationship Marketing agency
• Services, Technology and Solutions
• Turn Browsers into Buyers and
Clicks into Customers
• Drive your customers in-store and to your website
and keep them coming back
• Higher levels of customer Permission to understand,
engage and influence customer behaviour.
• Use digital to establish, nurture and maximise value
of customer relationships.