1. Enjoy the ride with Group 3

2. OVERVIEW
Began operation
Transit Type
Daily Ridership
No.of Stations
No.of lines
No.of vehicles
System length
Frequency
- 24 Dec 2002
- Rapid Transit
- 1.9 Million
- 140
- 6
- 188 trains
- 183.7 Km.
- Every 90 s between 6:00 – 23:00

3. LIST OF STAKEHOLDERS

4. SOURCE OF FUNDING
 The capital investment for Phases I and II was $2.7bn.
 30% of the total investment was funded by Government
of India (GoI) and Government of Delhi, while another
60% was financed through a loan from Japan
International Cooperation Agency (JICA).
 DMRC paid back $100m to JICA by August 2010.

5. BEST METHODS
 The first phase of Delhi Metro covering an area of 65 kms
system got completed in 2005, two years and nine months
ahead of schedule.
 Similarly, the second phase has also been completed not
only within the estimated cost but well within the
scheduled time period by adding another 125 kms in
2011.

6. SOURCE OF REVENUE
Selling from token
Selling from smart card
Selling from tourist card
By advertising
Selling from spaces
By penalities
By carbon credit(1.2 crore)

7. Revenue
3500
3000
2900
2790
2398
2500
2000
Revenue
1500
1000
500
0
2011
2010
2009

8. FINANCIAL HIGHLIGHTS
 Increase in revenue by an amount of Rs.343
crore, increase of 36.5%.
 Average ridership increased 12.6 lakh to 16.6 lakh.
 JICA loan amount to Rs.68 crore and interest amounting
Rs.213 crore has been paid to government for onward
submission to JICA.
 Outstanding loan is around Rs.15480 crore.

9. FUN AT WORK
 Business today ranked DMRC as one of the best 25
companies to work for. (23)
 Manpower strength of DMRC comprises 6920 of
which 579 executives and 6341 non executives.
 Most of the employees are in the age group of 18 – 35
years.
 Monthly remuneration of employees varies from
Rs.6090 to Rs.125000.

10.  In addition to the above, Employees are entitled to 30%
HRA, 35% perks and DA as applicable.
 Delhi Metro launches crèche facility for staff where they
can leave their children

11. HR INTIATIVES
 DMRC’s training institute at Shastri park conferred ISO
certificate for design and delivery of training.
 Outstation trips for employees and families are been
organised.
 Free health check ups are arranged at different metro
offices and staff quarters.
 Open house sessions have been started at various metro
offices.

12. GOVERNMENT
 Savings in Foreign Exchange due to reduced Fuel
Consumption.
 Urban development organization.
 Savings in the cost of Road Infrastructure.

13. CUSTOMER IS KING
 DMRC focuses on the low cost travel between the points
with minimum fare Rs.8 and maximum Rs.30.
 The plan is made in such a way that there is a best
connectivity of other modes of transport from the metro
station.
 Feeder bus facility is also available.
 They promote themselves as a safest mode of transport in
the city. All stations are installed with seismic sensor

14.  Security to the people is given by Central Industrial
security force
 Other facilities like online recharge of smart card are
available.
 In order to reduce the congestion DMRC is planning to
increase the number of coaches from 4 to 6.
 Lost and found is the provision through which customer
can book their complaint and can recover it.

15.  Concession on fare are given through seasonal ticket.
 Awareness program are being conducted by them to alert
the public with safety measures.
 Community interaction program have organised to inform
public about the proposed phase-3 project and to sensitize
them.

16. BACK TO COMMUNITY
 By a research it showed that migrant workers at DMRC
are highly subject to risk for HIV.
 Based on this study, DMRC decided to initiate an HIV
and AIDS program and fund it entirely through its own
resources.
 A Children’s Home to accommodate 125 children, at Tis
Hazari having 5 dormitories, two classrooms, a
playground, an amphitheatre, a library and a mess has
been constructed by DMRC.

17.  A seperate policy is proposed for promotion of social
causes/activities at the Metro stations under DMRC’s
Corporate Social Responsibility.
 Reduction in Pollution, the first metro in the world to be
ISO 14001 certified for environmentally friendly
construction.
 Most of the Metro stations on the Blue Line conduct
rainwater harvesting as an environmental protection
measure.
 It is also the first railway project in the world to earn
carbon credits after being registered with the United
Nations under the Clean Development Mechanism and
has so far earned 400,000 carbon credits by saving energy
through the use of regenerative braking systems on its
trains.