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Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
KEY PERFORMANCE
INDICATORS
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
KPI OVERVIEW
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
TYPES OF METRICS
1.  Targets: Future Goals
2.  C...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
WHAT’S THE 

DIFFERENCE?
•  KPI – something we
M...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
LEADING VS. RESULTS
INDICATORS
Leading indicator...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
TARGETS
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
TARGETS
A handful of goals/results that
we set a...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
EXAMPLES
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
CRITICAL NUMBERS
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
CRITICAL #S
Metrics designed to drive a
company ...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
2 CRITICAL NUMBERS
ENSURE BALANCE
Critical Numbe...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
CRITICAL NUMBERS
EXAMPLE
•  Main Thing: Explode ...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
WORK ON KPIs
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
KPIS: KEY PERFORMANCE
INDICATORS
Ongoing metrics...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
DETERMINE WHAT TO
MEASURE
•  What are the key in...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
KPIs MEASURE COMPANY HEALTH
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
EMPLOYEE KPI
EXAMPLES
•  Time to Hire
•  NPS (Ne...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
CUSTOMER KPI
EXAMPLES
•  Retention Rate
•  NPS (...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
PROCESS KPI
EXAMPLES
•  Cycle Time
•  Cash Flow ...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
REVENUE KPI
EXAMPLES
•  Time to Market
•  Growth...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
SET RED-YELLOW-GREEN

SUCCESS CRITERIA

How will...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
SET DATA STANDARDS
Your data is only as good as ...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
BEGIN TRACKING
YOUR KPIs
•  Make sure all the de...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
REVIEW KPIs
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
REVIEW YOUR KPIs
•  Do we have a good mix of
lea...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
4 STEP PROCESS TO DEVELOP 

LEADING INDICATORS
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
EXAMPLE
1.  What is your desired result?
$X Mont...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
AUDIT YOUR KPIs
Are all of these still relevant?...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
PITFALLS TO AVOID
1.  KPIs for KPIs sake…. “not
...
Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm®
University
ASSESS HOW YOU ARE USING YOUR 

KPIs TODAY
Red-Y...
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KPIs Rhythm University Slideshare Slide 1 KPIs Rhythm University Slideshare Slide 2 KPIs Rhythm University Slideshare Slide 3 KPIs Rhythm University Slideshare Slide 4 KPIs Rhythm University Slideshare Slide 5 KPIs Rhythm University Slideshare Slide 6 KPIs Rhythm University Slideshare Slide 7 KPIs Rhythm University Slideshare Slide 8 KPIs Rhythm University Slideshare Slide 9 KPIs Rhythm University Slideshare Slide 10 KPIs Rhythm University Slideshare Slide 11 KPIs Rhythm University Slideshare Slide 12 KPIs Rhythm University Slideshare Slide 13 KPIs Rhythm University Slideshare Slide 14 KPIs Rhythm University Slideshare Slide 15 KPIs Rhythm University Slideshare Slide 16 KPIs Rhythm University Slideshare Slide 17 KPIs Rhythm University Slideshare Slide 18 KPIs Rhythm University Slideshare Slide 19 KPIs Rhythm University Slideshare Slide 20 KPIs Rhythm University Slideshare Slide 21 KPIs Rhythm University Slideshare Slide 22 KPIs Rhythm University Slideshare Slide 23 KPIs Rhythm University Slideshare Slide 24 KPIs Rhythm University Slideshare Slide 25 KPIs Rhythm University Slideshare Slide 26 KPIs Rhythm University Slideshare Slide 27 KPIs Rhythm University Slideshare Slide 28 KPIs Rhythm University Slideshare Slide 29 KPIs Rhythm University Slideshare Slide 30
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Use this deck to develop and review your Key Performance Indicators.

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KPIs Rhythm University Slideshare

  1. 1. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University KEY PERFORMANCE INDICATORS
  2. 2. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University KPI OVERVIEW
  3. 3. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University TYPES OF METRICS 1.  Targets: Future Goals 2.  Critical #s: Drive Priorities 3.  KPIs: Key Performance Indicators
  4. 4. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University WHAT’S THE 
 DIFFERENCE? •  KPI – something we Measure, a metric that we track •  Priority – something we Do, a specific action statement KPI VS. PRIORITY
  5. 5. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University LEADING VS. RESULTS INDICATORS Leading indicators GUIDE us. They give us a glimpse into the future and help us see where we need to make adjustments. Results indicators REPORT the results. They let us know where we ended up. They are driven by our leading indicators.
  6. 6. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University TARGETS
  7. 7. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University TARGETS A handful of goals/results that we set and strive to achieve over a period of time Often longer-term and sometimes strategic in nature Always Results Indicators
  8. 8. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University EXAMPLES
  9. 9. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University CRITICAL NUMBERS
  10. 10. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University CRITICAL #S Metrics designed to drive a company priority or your Main Thing that will be highlighted for a specific period of time for the purpose of making an improvement in the company. Should be Leading Indicators
  11. 11. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University 2 CRITICAL NUMBERS ENSURE BALANCE Critical Number #1 • What is the best leading indicator to measure progress on your Main Thing? Critical Number #2 • What might slip through the cracks if you were too focused on your Critical #1? 11
  12. 12. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University CRITICAL NUMBERS EXAMPLE •  Main Thing: Explode Growth! •  Critical #1: “New Sales Revenue” (a process KPI) •  What might slip through the cracks if we focus too heavily on sales? •  Critical #2 might be “Client Retention” (a people-focused KPI)
  13. 13. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University WORK ON KPIs
  14. 14. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University KPIS: KEY PERFORMANCE INDICATORS Ongoing metrics that track and measure the health of the company over time. Examples: On time delivery, Client Health Index, Net Promoter Score, Quality C a n b e L e a d i n g o r R e s u l t I n d i c a t o r s
  15. 15. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University DETERMINE WHAT TO MEASURE •  What are the key indicators that tell us if our business is healthy? •  What metrics do we look at to know if our company (or department) had a good week? •  Is there a specific problem we need to solve? •  Do we have KPIs to measure our Critical Numbers? STEP 1 15
  16. 16. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University KPIs MEASURE COMPANY HEALTH
  17. 17. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University EMPLOYEE KPI EXAMPLES •  Time to Hire •  NPS (Net Promoter Score) •  Employee Health Index
  18. 18. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University CUSTOMER KPI EXAMPLES •  Retention Rate •  NPS (Net Promoter Score) •  CHI (Client Health Index)
  19. 19. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University PROCESS KPI EXAMPLES •  Cycle Time •  Cash Flow Runway •  Project/Product Cost Variance
  20. 20. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University REVENUE KPI EXAMPLES •  Time to Market •  Growth Rate •  CAC (Cost of Acquiring Customer)
  21. 21. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University SET RED-YELLOW-GREEN
 SUCCESS CRITERIA
 How will you know if you’ve achieved success? Set Success Criteria for each KPI: Green: Success: What s our goal? Red: Unacceptable: When do we have a real problem? Yellow: Between Red & Green: Our warning sign SuperGreen: Time to Celebrate What will you do if the KPI is Yellow or Red? Make a plan now. STEP 2 21
  22. 22. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University SET DATA STANDARDS Your data is only as good as what you enter, so be sure you are all entering it the same way! Set data standards for each KPI: Make sure we are all measuring the same way Agreement on a quarterly, monthly, or weekly time horizon Decide on deadline for updating status STEP 3 22
  23. 23. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University BEGIN TRACKING YOUR KPIs •  Make sure all the details are entered in Rhythm. •  Begin tracking in your Weekly Meetings. •  Come back after a month or so to review and refine your KPIs. STEP 4
  24. 24. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University REVIEW KPIs
  25. 25. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University REVIEW YOUR KPIs •  Do we have a good mix of leading and results indicators? •  Were we blindsided by anything last quarter? •  Are we talking about the right things in our Weekly Meetings? •  Do we have too many KPIs? 25
  26. 26. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University 4 STEP PROCESS TO DEVELOP 
 LEADING INDICATORS
  27. 27. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University EXAMPLE 1.  What is your desired result? $X Monthly Revenue 2.  How do we get the result we want? What drives revenue? Monthly Revenue is caused by closing deals. How many deals do we have to close to create $x Monthly Revenue? We must close 20 deals. How many leads do we need to close 20 deals? We close 20% of strong leads, so to close 20 deals, we need 100 strong leads. How many qualified leads do we need for 100 strong leads? To get 100 strong leads, we need to generate 500 qualified leads. What’s the criteria for a qualified lead? A prospect who has accepted a meeting and has a budget is a qualified lead. 3.  What is the Leading Indicator to Drive Results? KPI = # Qualified Leads every week
  28. 28. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University AUDIT YOUR KPIs Are all of these still relevant? Do they all still provide valuable insight? If one goes Yellow/Red, should it prompt an action? If the answer is no, remove or refine it! R e m e m b e r, l e s s i s m o r e . 28
  29. 29. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University PITFALLS TO AVOID 1.  KPIs for KPIs sake…. “not sure who uses this, but we’ve always measured it.” 2.  Running the business with all Results Indicators…. and thinking you can affect the future 3.  Too many KPIs in one category. Limit to 1-3
  30. 30. Copyright © 2016 Rhythm Systems, Inc. rhythmsystems.comRhythm® University ASSESS HOW YOU ARE USING YOUR 
 KPIs TODAY Red-Yellow-Green Your KPIs You are tracking a result KPI and one or two Leading Indicator KPIs with Red- Yellow-Green success criteria. You are tracking a result KPI and one or two Leading Indicator KPIs. You are mostly tracking result indicator KPIs. You have so many KPIs that they don’t trigger any actions and they are confusing to you and your team. You haven’t defined KPIs yet.
  • fernandoalday

    Feb. 7, 2018

Use this deck to develop and review your Key Performance Indicators.

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