3. Adobe Captivate is an e-learning tool that is
approved by Manitoba Hydro.
Since the approval/justification process for new
technologies can be very lengthy, over a year,
exploring those options wouldn’t have been
productive.
The department that I work in has used Captivate
to create several CBT’s already.
Learning this tool will allow me to add to our
existing library.
4. This is one tool of e-learning that is considered
the corporate standard for all departments of
Manitoba Hydro.
The Employee Learning and Development group
provides training and support for Captivate.
5. Ease of use.
Ability to create interactive courses.
Assessments can be created for students to
monitor their progress.
Lots to learn for creating an effective learning
tool…..as I am discovering.
Downloading from home is expensive. $150.
6. Learning and ultimately mastering Adobe
Captivate will help to create CBT’s for several
applications that can decrease travel and training
costs.
7. For my presentation I will be demonstrating how
to perform Basic Navigation of the Manitoba Hydro
Customer Information System (CIS) called Banner.
I am using this demonstration of Banner as a test
to see if this type of CBT can be used as a pre-
training tool to shorten the in class training,
thereby, reducing travel & training costs.
8. The majority of the people we train are new to
the company.
The purpose for this pre-training plan is to get the
new employees some basic knowledge of Banner.
The plan would be to create several CBT’s for
short simple functions/applications with the hope
of reducing classroom training by 50%.
11. The Basic Navigation demonstration is just the tip
of the iceberg of what Banner can do. Banner can
allow Hydro Representatives to perform billing
functions, meter management , and create service
orders.
Basically, any department that deals directly
with customers, uses Banner.
Emerging Technologies Mid-Term.Power Point Edition!!!!By jamie Heaphy
Which created a file that was 7MB, so I am unable to show it on this site.
Which I will explain in a minute or so.
New to Company – off the street!!
Banner Multi-company Locator. This is the screen used to locate customer’s accounts. Searches can be done by any of the criteria seen on the screen.Name, phone #, address, account #, and meter #.In my 7MB presentation I demonstrate how to search by name.
Once a customer is located, the CSR Interface screen will appear.In my big presentation I go though the process of demonstrating how to view particular information by navigating through the different tabs and maintenance screens.
In my big presentation I made use of PowerPoint, which most people here are familiar with. I used it to create the introduction and conclusion slides.I also used SnagIt to copy and paste some of my screenshots as well.
