ENGAGING FOR KM SUCCESS:  BUILD, MAINTAIN, OUTPERFORM      @jeffhester   jeff.hester@fluor.com
Our Journey   28,000              50 11,800      3,7001.89 million 426,000                         6
BUILDMAINTAINOUTPERFORM
BUILD   Think Globally…         but start small
BUILD                                                 Distribute                                                       Own...
BUILD   Raise Awareness
MAINTAINKey Theme #3Connected Knowledge                      11
MAINTAINKey Theme #3Connected Knowledge                 Community Audits                               12
MAINTAINKey Theme #3Connected Knowledge & Recognition             Reward    •  Recognition that others can learn from new ...
OUTPERFORMKey Theme #3Connected Knowledge Performance             Measuring                             14
OUTPERFORM  Key Theme #3  Connected Knowledge Performance          Communicating                                        ey...
OUTPERFORMKey Theme #3Connected Knowledge Performance             Increasing                                   All	  Key	 ...
BUILDMAINTAINOUTPERFORM
BUILDMAINTAIN            Jeff Hester  Knowledge Management Business Analyst            Fluor Corporation               @je...
Engaging for KM Success: Build, Maintain, Outperform
Engaging for KM Success: Build, Maintain, Outperform
Engaging for KM Success: Build, Maintain, Outperform
Engaging for KM Success: Build, Maintain, Outperform
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Engaging for KM Success: Build, Maintain, Outperform

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An overview of what's worked for KM at one company who has had success implementing knowledge management for over 28,000 employees worldwide.

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Engaging for KM Success: Build, Maintain, Outperform

  1. 1. ENGAGING FOR KM SUCCESS: BUILD, MAINTAIN, OUTPERFORM @jeffhester jeff.hester@fluor.com
  2. 2. Our Journey 28,000 50 11,800 3,7001.89 million 426,000 6
  3. 3. BUILDMAINTAINOUTPERFORM
  4. 4. BUILD Think Globally… but start small
  5. 5. BUILD Distribute OwnershipA plat map of Delaware township in Sac County, Iowa.This map reflects land ownership around the 1935.
  6. 6. BUILD Raise Awareness
  7. 7. MAINTAINKey Theme #3Connected Knowledge 11
  8. 8. MAINTAINKey Theme #3Connected Knowledge Community Audits 12
  9. 9. MAINTAINKey Theme #3Connected Knowledge & Recognition Reward •  Recognition that others can learn from new knowledge, and actively sharing knowledge in the appropriate community •  Leading by example •  Reporting knowledge gaps when important content is not available •  Continuously learning by reviewing new knowledge and forum discussions •  Active participation in community forums •  Encouraging others to demonstrate knowledge-sharing behaviors, including Knowledge OnLine participation •  Suggesting and helping with improvements in the knowledge communities •  As a subject matter expert, keeping relevant knowledge up-to-date and responding quickly to forum questions •  Leading or managing a knowledge community •  Mentoring other employees 13
  10. 10. OUTPERFORMKey Theme #3Connected Knowledge Performance Measuring 14
  11. 11. OUTPERFORM Key Theme #3 Connected Knowledge Performance Communicating ey, Effort &Knowledge OnLin e Forums Save Time, Mon h ClientEnhance Fluor’s Reputation wit Quick  Access  to  Exper0se  Yields  Cost  Savings  for  Client   Finding Specialized Expertis e Using Knowledge " OnLine Forums Wins Project erti se by Acce ssing Exp h Le vi Strauss ns Work wit O&M Wi ne More Than One Way to Enter a Tank: 
 w le dge OnLi via Kno Fluor Experts Offer Unique Solution 15
  12. 12. OUTPERFORMKey Theme #3Connected Knowledge Performance Increasing All  Key  Focus   Areas  and   Ac0ons   Readiness     16
  13. 13. BUILDMAINTAINOUTPERFORM
  14. 14. BUILDMAINTAIN Jeff Hester Knowledge Management Business Analyst Fluor Corporation @jeffhester jeff.hester@fluor.comOUTPERFORM

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