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Building What’s On
on the V&A website
@evaliparova @V_and_A
How to build new things using old things
@evaliparova @V_and_A
Hello.
@evaliparova @V_and_A
Our digital vision is to

bring the V&A to life online
Building What's On on the V&A website
Why are we doing this?
Chapter 1
@evaliparova @duncangough
Building What's On on the V&A website
Building What's On on the V&A website
Building What's On on the V&A website
add Galaxy basket
Building What's On on the V&A website
Chapter 2
@evaliparova @duncangough
How does it work?
Stuff happens in Galaxy 🍫 >>
⏰ overnight sync >>
Stuff happens in Magento ❗>>
Publish to What’s On >>
User sees event on old What’s On 👀 >>
Click to buy 💰 >>
Magento pages ❗ >>
order confirmation page 💥 >>
Galaxy has to give Magento a blessing 🙏 >>
User gets an email with tickets 🎫
Stuff happens in Galaxy 🍫. >>
⏰ overnight sync >>
Stuff happens in Magento ❗ >>
⏰ another overnight sync >>
Stuff gets edited/ published in Tycho 🐶 >>
User sees event on new What’s On 👀 >>
Click to buy💰>>
Reskinned Magento pages ❗ >>
Reskinned order confirmation page 💥 >>
Galaxy has to give Magento a blessing 🙏 >>
User gets an email with tickets 🎫
Stuff happens in Galaxy 🍫. >>
⏰ overnight sync >>
Stuff happens in Magento ❗ >>
⏰ another overnight sync >>
Stuff gets edited/ published in Tycho 🐶 >>
User sees event on new What’s On 👀 >>
Click to buy💰>>
Reskinned Magento pages ❗ >>
Reskinned order confirmation page 💥 >>
Galaxy has to give Magento a blessing 🙏 >>
User gets an email with tickets 🎫
Don’t fuck it up*
* Golden rule at the V&A that no one talks about but everyone agrees
Bookings flow, 2017.
© Victoria and Albert Museum
Bookings flow, 2017.
© Victoria and Albert Museum
New APIExisting API
Ticketing platform Ecommerce platform
Content
management system
Chapter 3
@evaliparova @duncangough
But why?
No idea how the data logic works across systems.
We depend on others to access Galaxy.
There’s only one test Galaxy environment.
We don’t know what happens on ecommerce pages.
Chapter 4
@evaliparova @duncangough
Why is it so complicated?
Contact Centre.
Marketing.
Membership.
Learning.
CRM.
Third party.
Digital Media.
IT.
Taking the tech team to Contact Centre
Galaxy training with Amrita
Stefanie works with all systems
Testing 23 event scenarios
Open surgery sessions
User testing
Tycho needs live data.
@evaliparova
Chapter 5
@evaliparova @duncangough
Are we there yet?
Bookings flow, 2017.
© Victoria and Albert Museum
New API
Publish to new
What’s On
vam.ac.uk/whatson2
(hidden)
Publish to old What’s On
vam.ac.uk/whatson
Make
active
Building What's On on the V&A website
Building What's On on the V&A website
Building What's On on the V&A website
No idea how the data logic works across systems.
We depend on others to access Galaxy.
There’s only one test Galaxy environment.
We don’t know what happens on ecommerce pages
Bookings flow, 2017.
© Victoria and Albert Museum
Publish to new
What’s On
vam.ac.uk/whatson2
(hidden)
Go to test pages
to check out
thirdpartydev.co.uk/
whatson2/5431
The Reveal approach
Content migration
Tycho UAT
Reload of test Magento event IDs
Variable pricing scope change
Gift Aid scope change
End to end UAT
Redirects
Reveal new What’s On
No downtime
at launch.
@evaliparova @duncangough
Chapter 6
@evaliparova @duncangough
Lessons learned
1) Crack the logic
and share it
@evaliparova @duncangough
2) Build a community
around the product
@evaliparova @duncangough
3) Reveal and not
launch the product
@evaliparova @duncangough
Thank you.
@evaliparova
Building What's On on the V&A website

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Building What's On on the V&A website