The document discusses how artificial intelligence will shape the future of voice over internet protocol (VoIP) and unified communications by augmenting areas like contact centers, interactive voice response systems, and chatbots to improve customer service and operating efficiency. A 2017 Gartner report predicts 30% of companies will adopt AI to enhance at least one primary sales process by 2020. The integration of AI into contact centers, IVR, and chatbots has the potential to personalize customer interactions, automate routine tasks, and reduce the need for customer service representatives.

1. How Artificial
Intelligence Will
Shape The Future Of
VoIP & UC

2. A I d e v e l o p m e n t i n
c o m i n g y e a r s !
What research and studies have to say on AI &
how it is accepted by technological industries?

3. AZZLING AUTO
According to Economist
Intelligence Unit report
2017,
s a y s i t w i l l i m p r o v e
c u s t o m e r s e r v i c e
26%
s a y s i t w i l l i m p r o v e
o p e r a t i n g e f f i c i e n c y
26%
17%
s a y s A I w i l l b e
i m p l e m e n t e d w i t h i n n e x t 3
y e a r s .
75% of 200 business executives
s a y s A I w i l l i m p r o v e
d e c i s i o n m a k i n g
27%
says it will
increase sales
revenue

4. LET'S DISCOVER THE VARIOUS AREAS
OF COMMUNICATION THAT ARE
GETTING AFFECTED BY AI!
How is AI
influencing VoIP
and UC in 2017?

5. C o n t a c t C e n t e r s
A 2017 Gartner report on CRM Sales says
"By 2020, 30% of companies will adopt AI
to augment at least one of their primary
sales processes."
In future, AI will use predictive intelligence
for routing calls to right reps and brings
more sale leads.

6. AI can be helpful in recognizing speech
patterns as well as agent's skill &
personality and come up with a match in
order to attend to any type of customer &
give them a meaningful customer
experience.
AI can also help in instantly translating an
inbound call from one language to another
without any limitations.

7. IVR (Interactive
Voice Response)
Integrating AI with IVR helps to keep a
personalized communication with their
customers without the help of an agent.
Artificial intelligence can help in getting to
know the customer history & impart a better
customer service.

8. C h a t b o t s
"AI with chatbot will drive 95% of all
customer interactions by 2025, with
customers unable to differentiate bot from
humans."
-Servion
AI backed chatbots reduces the
requirement for customer reps
and make customer service
efficient for business.

9. AI centric chatbots can be very
helpful in scheduling & managing
time, it can easily set up meetings
& be helpful in automating
routinized tasks.

10. About Us
The Real PBX, powered by CloudSpace
Technologies LLC, is a global
provider of unified cloud
communication services such as
Hosted PBX, Cloud phone system, SIP
services and toll-free numbers to
consumers and businesses.
For more information, visit:
www.therealpbx.com
or call at +1-888-8929646

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12. References
AI Influencing the Future of VoIP & UC -
The Real PBX
Artificial Intelligence in the Real World -
The Economist
Image Credit- Freepik