While at JiveWorld13, we heard amazing stories from customers on the business value they get from social. It’s not all fun and games (even with gamification). Jive is the world's #1 social business platform. We help employees, customers and partners connect, collaborate and communicate to achieve breakthrough results in sales, marketing, customer service and workforce productivity. Learn more at http://bit.ly/1aTo6Vq

1. The Value of Social Business
Jive Customer Service Communities

2. While at JiveWorld13, we heard
amazing stories from customers on
the business value they get from
social. It’s not all fun and games
(even with gamification).
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© Jive confidential
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3. 1. Grows the Customer Base
“We have amazing results using Jive
Software in our company. I run
worldwide customer programs, and
we have rolled out hundreds of
programs using the Jive
Communities.
It has helped us a lot to grow our
business, grow our customer base
and we’ve had great testimonials as
a result of running the communities.”
May Bakken
Senior Product Manager, BMC Software
@MayBakken1
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© Jive confidential
WATCH HER VIDEO TESTIMONIAL

4. 2. Reduces Travel Costs
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© Jive confidential
RECAP & INSIGHTS ARTICLE

5. 3. Helps with Corporate Alignment
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© Jive confidential

6. 4. Improves Employee Communication
"I feel Jive has improved the way we
connect, communicate and collaborate
at American Airlines. As we continue to
grow and integrate the platform into all
of the things that we do at the
company, I think it has potential to help
streamline those in-person meetings
and making them more virtual or
giving us a digital space to do so.”
Adib Abrahim
Manager of Internal
Communications, American Airlines
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© Jive confidential
WATCH HIS VIDEO TESTIMONIAL

7. 5. Reduces Call Center Costs
Image courtesy of Gamification.co
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© Jive confidential

8. 6. Makes Meetings More Efficient
"Generally we have more efficiency and
transparency in the company the way we
work together.
We still have the same amount of
meetings but we better manage the task
coming out of meetings so they are in a
common place and people can see what
happened after the meeting.”
WATCH HIS VIDEO TESTIMONIAL
Wolfgang Jastrowski
Director, Head IT Comm, Legal, KR
& Group Strategy at Swiss Re
@Jaschi42
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© Jive confidential

9. 7. Reduces Communications Costs
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© Jive confidential

10. 8. Improves Customer Service Efficiency
T-Mobile has been able to see incredible improvements in business through
customer service. Here's a peek at some of their key metrics:
• Reduced FTE by 67%
• Saved $8 million over 3 years
• Call team has increased productivity by 20%
• Call Deflection: 40% improvement
• CSAT: 31% improvement
RECAP & INSIGHTS ARTICLE
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© Jive confidential

11. Watch JiveWorld13 Videos
to Learn More about Social Business Benefits