1. Inbound Marketing and the Future
of Real-time and Social
Rebecca Corliss
Head of Content and Social Media
HubSpot
2. Rebecca
Corliss
@repcor
Head of Social and Content
@HubSpot
3. Key Questions
• What is inbound and how does social play a part?
• What metrics are important to inbound marketers?
• What is real-time & how can SMBs efficiently adapt?
• How does HubSpot use LinkedIn today?
5. Inbound
marketing is a
fundamental shift
in how we relate
to potential
customers
6. SKIP ADS
UNSUBSCRIBE
SAY RECYCLE/TRASH
‘DO NOT CALL’
7. PULL
EARNED
OWN
ATTRACT
ASSET
VS.
PUSH
Email
PAID
RENT
INTERRUPT
INVENTORY
7
8.
9. Inbound Marketing Funnel
Content Social, SEO, Blogging, Ads and more,
and guiding to a CTA and landing page.
Attract leads down sales funnel
based on what he cares about with
Context custom CTAs, targeted emails, etc.
Sale
10. Social to Lead Process
1
Tweet
Like
Landing
Page
Blog
Post
Form
CTA
Lead
Landing
Page
Product Landing
Post Page CTA Page
11. Social to Lead Process
1
Tweet
Like
Landing
Page
Blog
Post
Form
CTA
Lead
Landing
Page
Product Landing
Post Page CTA Page
“HubSpot Keynote” will be replaced with the name of your trackquestion: should HubSpot be lowercase. Tactical things – more action oriented. Maybe take out some of the “explaining” -- get to the point. 40 mins only.
We will be scheduling a headshot dayHas 100,000 views to date. And about to have its 4 year anniversary.
Metrics – Imagine social as its own funnel.
#1 concept that drives all of our marketing is making marketing people love. Think about it: Marketing traditionally has been based on begging for attention and interrupting people. TV ads, direct mail, cold calls. Not only are these tactics annoying, they are becoming increasingly ineffective as technology improves and consumers get smarter.That’s why this shift is so fundamental. By creating marketing your best customer will love through valuable, helpful content, you’ll earn respect and trust, people will naturally share your content because they want others to enjoy it, and you’ll attract to customers to you. You earn business – literally.
Metrics – Imagine social as its own funnel.
Reach: Social media is a social database – the entire possible number of people you have the opportunity to “touch” at a certain time. Treat this with your same care as your email database. (Note – need new image - this is a product team mockup ) Specific metrics within “REACH” – m/m growth, etc. and why.
Visits – both HubSpot.com and Blog – how well are you sending traffic to your website via your social posts? This is another way to look at collective “clicks”
Leads via social channels and individual channels – this is the true ROI of your social efforts.
Visit to lead rate total and individual channels – this helps you prioritize specifically where you as a business should be spending your time
Then to drive those main metrics: you can start looking on a per-post basis. Remember, this is all in HubSpot part of HubSpot 3. By looking at a per-post basis, you can start comparing posts to each other to learn what works really well. This shows the number of clicks on your links, the number of CONTACTS that social link drove through that single tweet, facebook post, and what percentage of the contacts you drove were new – and you can see them below.
So there are a LOT ypu can do to push social, but how can you best spend your time.
Real-time means there is a world of content and information being shared willingly by individuals, and we have the unique opportunity to try to translate and use it.
HootSuite, good friends with HubSpot, is a great tool to montior mentions and keywords. First, Keywords are important to find opportunities to talk with potential new prospects and bring them into your funnel.
If you are a smaller company and just starting out, you may not receive many mentions yet. But they are your opportunities to respond to people talking with you! Pay attention and show that you’re listening – it’s an important way to develop report.
Create your monitoring schedule – important that you listen, learn, and are prepared to answer your network’s questions when they ask via social. This process shouldn’t become a burden, so splitting up monitoring across multiple people can be helpful. Also, depending of volume of content, you might check in twice a day or even every day on the hour. It depends on your business – but if you don’t start monitoring, you won’t know!
Often as you are monitoring, you’ll find opportunities to respond to someone and promote an offer 1-1. Tip – add characters to the beginning of your tweet so all your followers see your tweet.
Contribute content “in real time” but schedule in advance … Value of using TOOLS to help you do this --
Schedule content across your various channels based on schedule. This is your chance to craft a tweet that best represents your company and is valuable to your readers.
Keep Balance Within Your Promoted Content – Even when you have a business-focused mindset, make sure to stay natural to the the network. By forcing too businessy content or never “keeping it real” – people will start to disregard your content. Make sure you mix up fun into your marketing so people want to consume it while they’re being “social” online. 10-4-1 rule by Mr. KippBodnar
Keep Balance Within Your Promoted Content – Even when you have a business-focused mindset, make sure to stay natural to the the network. By forcing too businessy content or never “keeping it real” – people will start to disregard your content. Make sure you mix up fun into your marketing so people want to consume it while they’re being “social” online. 10-4-1 rule by Mr. KippBodnar
95K subscribers
Keep Balance Within Your Promoted Content – Even when you have a business-focused mindset, make sure to stay natural to the the network. By forcing too businessy content or never “keeping it real” – people will start to disregard your content. Make sure you mix up fun into your marketing so people want to consume it while they’re being “social” online. 10-4-1 rule by Mr. KippBodnar
Keep Balance Within Your Promoted Content – Even when you have a business-focused mindset, make sure to stay natural to the the network. By forcing too businessy content or never “keeping it real” – people will start to disregard your content. Make sure you mix up fun into your marketing so people want to consume it while they’re being “social” online. 10-4-1 rule by Mr. KippBodnar
Keep Balance Within Your Promoted Content – Even when you have a business-focused mindset, make sure to stay natural to the the network. By forcing too businessy content or never “keeping it real” – people will start to disregard your content. Make sure you mix up fun into your marketing so people want to consume it while they’re being “social” online. 10-4-1 rule by Mr. KippBodnar
Keep Balance Within Your Promoted Content – Even when you have a business-focused mindset, make sure to stay natural to the the network. By forcing too businessy content or never “keeping it real” – people will start to disregard your content. Make sure you mix up fun into your marketing so people want to consume it while they’re being “social” online. 10-4-1 rule by Mr. KippBodnar