1. Managing GVTs
Types of IT-aided work
Same time Different time
electronic shift-
Same place electonic work
work
Different global virtual
place
telework
teams

2. IT for IT-aided work
Same time Different time
.Presentations .shared folders
Same place .Electronic whiteboards .Change tracking
Different .e-Chat
.file sharing
place .Desktop sharing
.e-mail
IT for IT-aided work
Same time Different time
+All present to address issues +Optimization of time
+Read body language +Documented history
Same place
-Personality conflicts -Hard to maintain momentum
-Agenda can get off-track -Forfeit benefits of socialization
+Real-time action +Worlwide contributions
+Save $/time +Lack of peer pressure
Different place
-Misread signals -Cultural differences
-‘Poorer communication -Forfeit benefits of interaction

3. challenges &
opportunities
managerial
practices
employees’
practices
challenges &
opportunities
managerial
practices
employees’
practices

4. Trolling
>After reading the Newsgroups for some time, I have noticed that
<1 year almost
>all europeans HATE the U.S.? WHY? LIfe really isn't that bad over
<3500 rep. >there, although your system of capitalism stifles creativity (as does
>Japans). Instead of calling all American's "fat lazy pigs", why
!1/160 min. don't
>you tell us why? Keep in mind, if it wasn't for the U.S.A you all
would
>still be Nazi's, and you would have never developed as a democracy.
On a
>social and economic sence, the U.S. and Europe need to be more
partners
>than competitors (my spelling sucks, sorry.) After all, we are all
too
>busy being pissed off at Japan, we really don't care about Europeans.
>--aaron
"And for all you American haters... We all know that you're just
jelous. We more or less rule the world. We have the best Standard of
living, and the best sence of justice. WE ROCK!!!!! In Every
catagory,
we exceed EVERY other nation. Don't forget it. IT's like P.J.
Orourke
(Sp?) said--In every U.S. embassy in every European Nation, there are
a
thousand people in the front protesting, and two thousand in the back
trying to get Visa's. It's true."

5. Flamewars
250
200
150
100
50
0
t
Avoiding personal conflict
Doesn’t work
Netiquette
Works
Ignoring
Wikis
filtering
Ratings

6. Using wikis
Using wikis

7. Rating users
Task conflict
( )
‘Enough of chocolate’ kind of system
(=limits to growth)
We can take feedback up to our ID’s
breaking point
Solution: Bracket, bracket, bracket

8. Richness
=
USE

9. “
But once a year (at least) we try to have a global
departmental meeting in person. And it really
clears the air.
Once can often see that what looked like someone
being rude or restrictive online was merely a bad
translation of cultural differences.
“
It makes things a lot more productive to be able to
look and talk to people, both officially and in
casual moments.

11. The Abilene Paradox

13. Too much structure
What is too much structure?
! Strong culture
! Shared vision
! Prescribed outcomes and behaviors Shared vision
Too much structure stifles flexibility
! Similar worldviews
! Similar goals
! Similar behaviors

14. Too much structure...
Too little structure
What is too little structure?
! High diversity in values and beliefs
! Individual goals
! No prescribedd outcomes and processes
Too little structure stifles flexibility
! Incompatible worldviews
! Opposed goals
! Incomensurability of behavior

15. Too little structure...
Even play has some structure

16. Just the right structure
What is the right structure
! Compatible goals
! Compatible conditions for action
! Shared deadlines / milestones
The right structure fosters flexibility
! Integrates exploration and exploitation
! Crystallizes ideas into outcomes
! Allows for difference without divergence
! X

17. challenges &
opportunities managerial
practices
Structuring
employees’ *Leading interactions
*Minimal structure
practices