1.
Free ebook
5 steps to answer
behavioral interview
questions
2017

2.
Job interview checklist:
• behavioral interview
• situational interview
• types of interview questions
• interview thank you letters
• Mistakes in job interview
• Things to do after job interview

3.
Useful free ebooks for your job interview:
• http://jobinterview247.com/free-ebook-145-interview-questions-and-answers
• http://jobinterview247.com/free-ebook-top-22-secrets-to-win-every-job-interviews

4.
1. Prepare for the STAR model.
This is a common behavioral interview format. "Tell us
about a Situation or Task that you encountered in a
past position. Describe the Action you took, and explain
the Result." An example of this might be, "Tell us about
a time where you were confronted by an angry
customer. What did you do, and what was the result?"
The panel may then ask further, more in-depth
questions about the details of the situation that you
describe.
• Listen carefully to the question the interviewer asks.
Be sure that you are giving him or her an example
that will demonstrate the skills he/she is looking for.
• Clarify what is being asked by rephrasing the
question back to the interviewer. Demonstrate that
you understand the question. This way, the
interviewer can put you back on the right track if
you didn't fully understand what the question was
asking.

5.
2. Describe the situation.
The interviewers will usually prompt you to think of a
specific type of situation: e.g. a time when you had to
resolve a conflict between members of your team. Pick
a situation that paints you in a positive light. Provide an
example of a time when you previously demonstrated a
certain competency or behavior, preferably in a work
situation: for example, your problem-solving ability.
• You don't need to pick a "success," necessarily. If
you can explain how you learned from failure, then
you may impress employers with your honesty.
• Try to think of relevant situations ahead of time.
Make a short list of challenges that you've overcome
in past jobs that might also be applicable to this new
job.
• The situation doesn't need to be something that
occurred at a job. If you don't have much relevant
work experience, try to draw from situations that
occurred while you were at college or school,
playing on a sports team, volunteering, or
performing any other extracurricular activities.

6.
3. Talk about a task.
This task might be a project, a
repeating role, or a special mission.
The task may be something that
you encountered on a regular basis
at a past job, or it may be the
account of a request that took you
out of your comfort zone. Think
back to a project that challenged
you to grow.

7.
4. Outline the action that you took.
Tell the interviewers about the steps that you
took to resolve the situation. Explain your
thought process and how you knew what to
do. Make sure to focus on what you as an
individual did. If you refer to "we," then it will
not be clear what your specific contribution
was. Do not inflate your own importance, but
be sure to own your actions.If you are
describing a customer situation, then explain
how you handled that customer. If you are
answering a question about a team conflict,
then explain what you said to each member of
the team in question.

8.
5. Explain the result.
Clearly detail the outcome of your
actions, including what happened
and what you learned from the
situation. It is very important to
frame the example as a learning
experience.