1. Jobelle S. Lopez
My desireisto finda stableyetchallenging position in a professional environment in which to
learn a newtechnologiesand skills whileutilizingmy previousexperiences to improve beyond my
currentabilities.I expect to build strong business relationships within the company and with
clients;andto exceed expectationsin all aspectsof my work.I wantto acquirepractical experience
from various job experiences so that I can do something well and figure out what I prefer from all of those
experiences. I hope to have a smooth and successful career of my own style.
Proficient in IT
Learning agility and effective personal communication skills
Self-motivated and Determined
Success oriented and natural Leader
Ability to prioritize,planningskills,well-organized,multitasking and assuming responsibilities and duties
Possessing the capacity to cope with failures and trying to learn from the past mistakes
Initiative with a high level of energy.
Creative thinking and listening skills
Strong verbal and personal communication skills.
Decision making, critical thinking, organizing and planning
Tolerant and flexible to different situations.
CUSTOMER SERVICE SUPERVISOR
FIREFLY CAR RENTAL AL FUTTAIM ADVANTAGE – Dubai, UAE July 2014-present
Firefly,acarrental companyin theUS and Europe,has been launched in the UAE by Al Futtaim Automotive Group.
Firefly’sfirstUAEbranch isstrategicallylocated inDubai’sUmmRamool area off Airport Road where customers can
collecttheirvehicle.TheUAEbecomes thefirstcountryoutsidetheUSAand Europeto startFirefly’soperationswhich
is theworld’sfastestgrowingcarrental franchise.Firefly offershighly competitiverates dueto itsno-frillspolicy, high
volume approach and limited footprint.
Ensurehighstandardsof customersatisfaction so that set standards are met and exceeded. Recommend
process of improvements so that the front end operations run smoothly and efficiently.
Guide/coach and motivateCSR’sandDriversto increaserental revenue at the locations and determine the
requirementof vehicles for daily & monthly rentals/ reservations so that location revenue targets and
customer requirements are exceeded.
Ensurecomplianceof proceduresandrecommend newproceduresor changesto existingproceduresso that
revenue and vehicle movement is accurately and completely accounted for. Ensure accuracy of
documentation and system entry to achieve zero-error records.
EnsurethattheCustomer Serviceand Drivers team is adequately staffed with competent, motivated and
trained professionals to ensure effectiveness of the customer service function.
Ensure maintenance of the location as per set standards and enhancement of brand image.
Build relationship with relevant Authorities at each of the locations and be the first point of contact to
represent the business.
ExploresalesopportunitiesoutsidetheBranch by targeting GovernmentInstitutions, Schools/Universities
and Corporate clients
2. SENIOR CUSTOMER SERVICE EXECUTIVE
HERTZ RENT A CAR - Dubai UAE, August 14, 2011-November 2014
FIREFLY RENT A CAR - Dubai UAE, July 2014-present
Hertz,the world's number one car rental company, has been the worldwide market leader since 1918. With the
largest global vehicle rental network, it now operates in over 8,000 locations in more than 150 countries
worldwideand managesover 700,000 vehicles.Hertzin theUnited Arab Emirates is an Al-Futtaim group company.
Hertz has retained market leadership in the UAE in terms of service, quality, and sheer capacity for over 15
years.Significantinvestmentsinthecompany'sfleet, infrastructure and personnel accompanied by an aggressive
marketing campaign have made Hertz UAE the fastest growing car rental and leasing company in the country.
Firefly isa carhirecompany thatprovideslowrates on carhirefor pricedriven holiday traveler.Firefly objective is to
becomethecar hirecompanythatyou canturn to for an everyday lowcostrental deal when planningyour holidays.
The fleetoffers a widechoiceof carhireoptionsdependingon customer’s needsand budget,fromsmall carsfor short
weekend getaways with your loved ones, to full size vehicles that you can hire for longer family holidays.
To ensure the extension of rental agreements upon completion of contract period for both LPO and
Ensure recovery of Salik and Traffic Fine for all open agreements.
Recommend agreements for police cases and prepare documentation for Manager's review.
Ensurethatall customer queriesarehandled ina timely mannerand to the best satisfaction of customers.
Conduct regular monitoring and updating of reports.
Ensurecontinuousimprovementsareinitiated throughway of reporting, data capturing, analysis and MIS
To carry out business practices that are ethical and in line with Hertz/Firefly and Al Futtaim policies.
To develop a strong relationship with the customers and manage their expectation's leading to better
customer satisfaction and retention.
To work closelywith theother departmentslikecustomerrelations,leaseservice,invoicingand collectionsto
be able to handle corporate rental queries efficiently.
Handling complaints and general inquiries from both inside and outside the company.
*Managing fleet and rental counters to provide smooth flow and process for the company and most
importantly for the customers.
AREA DEVELOPMENT MANAGER
KUMON PHILIPPINES, INC.- Makati Philippines, May 2009- June 10, 2011.
Entrepreneur Magazine(USA) ranked Kumon asTop 10for Global Franchiseoutof 500 companies.Itwasalso ranked
Top 1 for the Top Education Service Franchise. Kumon Philippines, Inc was awarded by Entrepreneur Magazine
(Philippines) astheBestForeignFranchisesince2006,fastestgrowingFranchiseand the Most Promising Franchise.
Kumon Method of Learning is an individualized learning method. The starting point for each Kumon student is
determined individually.Studentsstartwith the level where they can attain a perfect score by studying on their
own.The worksheetshave been designed in a way that allows students to figure out how to solve problems on
their own. If students continue to study at their own pace, they will catch up with their school grade level and
eventually advance far beyond it.
Conducts Center opening site inspection
Conducts New center first Parent Orientation
Accomplished Center visits for Franchisees on areas of Batangas, Rizal and Bicol
Organizequarterly Area meetings and center trainings for Franchisees/Instructors and Teachers which
attended by 21 instructors and 100 Center Teachers.
Accomplished monthly Checking of reports
Handles/conducts Franchise orientation
Supervised Math New Instructor’s Training
Manage Center relocation and center closure
3. Communication with instructors
Issue Enrolment package release in head office
Conducts monthly meeting with parents and students
Evaluate student’s progress and center’s instruction
Consultant of Both Math and Reading subjects
Increasethestudentnumber by 25.56%of the21 centersintheprimeareasof Bicol,Batangasand Rizal and
contributed to development of some centers in North and Southern Quezon City.
Organized thelargestKumon PhilippinesAdvanced StudentHonorRoll AwardingCeremony ever attended by
almost 4, 000 students and guests.
Created new corporate communication materials for company franchise and parent orientations.
PRE- SCHOLL TUTOR (HOME TUTORIAL PROGRAM)
ANTIPOLO CITY, PHILIPPINES - May 2007 to May 2009
Taughtpreschool studentsduringsummer,mostof thestudentsbeingtaughtare not yet in school or experiencing
difficulty at school and offered tutorial service for almost 30 students along Antipolo City.
Private Tutor for Pre-school
Home Tutor for Elementary and High School Students
Korean English Tutor
FREE LANCER – FACE PAINTING
ANTIPOLO CITY, PHILIPPINES - Dec 2008-Jan 2010
Did face painting for parties like birthday party, debut and kiddy parties.
STUDENT TEACHER, V. MAPA HIGH SCHOOL, MANILA, Philippines
JUNE 10- AUGUST 12, 2008 1st QUARTER 1ST SEMESTER SY 2008-2009
VictorinoMapaHighSchool (formerlyManilaEastHigh School),situated in San Miguel, Manila, is one of the oldest
public highschoolsinthecity.Ithasproduced a listof successful graduatesin various fields since its foundation in
1923.Alongwith ManilaScienceHigh School,Ramon MagsaysayHigh School, Manuel Roxas High School, Arellano
High School,and Araullo High School,V.Mapa offersrigorousSpecial Science courses to selected top students. The
institutionisconsidered asoneof thetop schoolsin Manila in terms of its performance in achievement tests and
Taught English subject to freshmen and sophomore high school students.
Held one on one conference with parents of problem students.
Assisted the Cooperating Teachers in checking and correcting achievement exams.
Employee of the month January 2012 and February 2012
Employee of the month December 2012
Nominated as Employee of the quarter July 2013 (second quarter)
Nominated as Employee of the quarter March 2014 and October 2014 (1st
Nominated as Employee of the year 2014 and 2015
4. Contributed on creating official process on manual for Customer Service Representative
Given opportunity to work in different Branches of Hertz and Alfuttaim (Firefly Rent A Car) as the
management is assured that the branch can properly be handled.
Received numerous compliments for work pace and quality.
Typeof Training:Internal Quality ManagementSystem
Auditor Course Update
Firefly Car Rental – Al Futtaim
Duration : 2 days (April 26 &27, 2015)
Internal Quality Management System Auditor Course
Inputs and Outputs;
Key PerformanceIndicesof our Processes
MonitoringandEvaluationof our Processes
Type of Training : Customer Service Trainig
Hertz Rent A Car
Duration : 1 day (October 5, 2014)
Determine which damage to be charged and not.
Creatingdamage invoice and determining the actual
cost of damage based on the damage matrix and
estimation. Decision making whether car should be
send to maintenance/total loss/for repair.
Type of Training : Drive Magic Moment Training
Al Futtaim Training Academy
Duration : 1 day (July 10, 2013)
Dealingwithcustomerswith different personality and
letting them feel welcome and make them stay in the
Typeof Training:CustomerService Training for Hertz
Al Futtaim Training Academy
Duration : 1 day (June 9,2013)
To Create effective Processes and transparency
documents for customer’s satisfaction
Creates processes and documents that would every
customer serviceto properly handle customer’s query
and concerns.To knowspecific points that every Hertz
employee should know to have a smooth flow in
dealing with customers.
Type of Training : CSI Gallup
Al Futtaim Training Center
Duration : 1 day (September 15, 2012)
To participatein every Gallup’sactivity and customer’s
engagementwith thesurvey provided and provide an
action plan for every points.
Type of Training : Customer Service
Al Futtaim Training Center
Duration : 1 day (November 16, 2011)
“How to handle complain from customers”
Givespecificcomplainsevery CSR is experiencing and
giveactual solutionsthrough brain storming,discussion
and actual experiences/activities.
5. EDUCATION - COURSES
Philippine Normal University Bachelor in Secondary Education: Major in English.
Recognition for Leadership (2006); One of the Top
StudentTeacher for Batch 2008-2009. Awarded as
one of the outstanding player of the year (PNU
Cheering Team) 2005-2006
Secondary Level 2001-2005
Antipolo High School High School Diploma,Honorable Mentioned, March
2005.Awards:OutstandingOrganization Leader and
Writer(AngDuyan, 2004), 4th Place, Essay writing
award 2004, Journalist of the Year 2004-2005, 1st
Place Speech Choir Contest, English Club Senior
Award 2003-2005;OutstandingOrganization Leader,
Graduation Special Awards 2005
Nationality : Filipino
Date of Birth : 01 January 1989
Marital Status : Married
Languages : English and Filipino
IT Skills : MS Office, Internet and E-mail applications
Reference : available upon request.
Driving License : With valid UAE driving license