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Give Power to Your People
with Jobvite Customer Success
Paul Turner
VP, Customer Success
Jobvite
Agenda
• How has Customer Success been helping you
• How will we help you even more
• Upcoming events
Helping you with Support
By the numbers
Cases in 2014
38,000 52%
A Grades
80%
Average Score
1,976
Survey Results
38%
Perfect Score
42%
Promoters
9%
Increase over Q1
Customer Satisfaction
74
76
78
80
82
84
86
88
Q1 14 Q2 14 Q3 14 Q4 14 Q1 15
Chat is the highest rated channel for support,
and we’re continuing to invest in it.
24x5
August Launch
1,253
Customers
7,202
Admins
3,299
Cases
89%
Satisfaction
Helping you with Self-Serve Education
Guided Learning Paths
Weekly Webinars every Wednesday
New Integrated Knowledge Portal
Helping you with Expanded Services
Engage Strategic Services
Boot Camps
Expanded on site trainings
Jobvite Engage
Strategic Services
Jobvite Engage
Strategic Services
Creates and utilizes a larger talent pipeline
Launch more compelling campaign programs
Drives higher recruiter adoption
Measures success with precision
And, Looks like you agree!
Back-to-Back Stevie® Winners
Best Customer Success
Department
Best Front Line Support
Team
Customer Service Manager
of the Year
How we’ll help even more
Expanded training webinars
More Engage services, including an Engage Boot
Camp and Managed Services
New reporting and data services
Technical Account Management
Upcoming Jobvite Events
Buy the numbers
Jobvite
Boot Camps
Full Day: 9am-4:30pm PST
bit.ly/jobvitebootcamps
June 12 - Hire
St. Pancras Hotel
London, UK
July 15 -
Engage
Jobvite HQ
July 17 - Hire
Jobvite HQ
Webinars
Jobvite New User Training
www.jobvite.com/company/events
Jobvite Summit'15 Chicago: Keynote - Jobvite VP of Customer Success Paul Turner
Jobvite Summit'15 Chicago: Keynote - Jobvite VP of Customer Success Paul Turner

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Jobvite Summit'15 Chicago: Keynote - Jobvite VP of Customer Success Paul Turner

  • 1. Give Power to Your People with Jobvite Customer Success Paul Turner VP, Customer Success Jobvite
  • 2. Agenda • How has Customer Success been helping you • How will we help you even more • Upcoming events
  • 3. Helping you with Support By the numbers Cases in 2014 38,000 52% A Grades 80% Average Score 1,976 Survey Results 38% Perfect Score 42% Promoters
  • 4. 9% Increase over Q1 Customer Satisfaction 74 76 78 80 82 84 86 88 Q1 14 Q2 14 Q3 14 Q4 14 Q1 15
  • 5. Chat is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch 1,253 Customers 7,202 Admins 3,299 Cases 89% Satisfaction
  • 6. Helping you with Self-Serve Education Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal
  • 7. Helping you with Expanded Services Engage Strategic Services Boot Camps Expanded on site trainings
  • 9. Jobvite Engage Strategic Services Creates and utilizes a larger talent pipeline Launch more compelling campaign programs Drives higher recruiter adoption Measures success with precision
  • 10. And, Looks like you agree! Back-to-Back Stevie® Winners Best Customer Success Department Best Front Line Support Team Customer Service Manager of the Year
  • 11. How we’ll help even more Expanded training webinars More Engage services, including an Engage Boot Camp and Managed Services New reporting and data services Technical Account Management
  • 12. Upcoming Jobvite Events Buy the numbers Jobvite Boot Camps Full Day: 9am-4:30pm PST bit.ly/jobvitebootcamps June 12 - Hire St. Pancras Hotel London, UK July 15 - Engage Jobvite HQ July 17 - Hire Jobvite HQ Webinars Jobvite New User Training www.jobvite.com/company/events