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Rocking Remote Work

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Rocking Remote Work

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For many, it’s not a simple, seamless switch. It’s so much more than just creating a home office, developing a new schedule, keeping kids or pets occupied, and adopting new routines. It’s entirely changing and challenging the way we work, interact, collaborate, perform, and do business.

It’s reinforcing the need to ask the tough questions, like:
Do I have a great game plan for each day?
Do I start each morning with a clear understanding of my most important priorities?
How am I effectively managing my mindset and finding ways to raise my energy?
How do I know I am making daily progress in this new climate?
Most importantly, am I prioritizing and supporting my family?
The forced rise of remote work is an opportunity. It’s a chance to double down on human connection, serve and support your employees, show up for your clients and community, and prioritize your health and well-being. And it starts with you.

For many, it’s not a simple, seamless switch. It’s so much more than just creating a home office, developing a new schedule, keeping kids or pets occupied, and adopting new routines. It’s entirely changing and challenging the way we work, interact, collaborate, perform, and do business.

It’s reinforcing the need to ask the tough questions, like:
Do I have a great game plan for each day?
Do I start each morning with a clear understanding of my most important priorities?
How am I effectively managing my mindset and finding ways to raise my energy?
How do I know I am making daily progress in this new climate?
Most importantly, am I prioritizing and supporting my family?
The forced rise of remote work is an opportunity. It’s a chance to double down on human connection, serve and support your employees, show up for your clients and community, and prioritize your health and well-being. And it starts with you.

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Rocking Remote Work

  1. 1. STATE OF THE STATE VIRUS Body & Mind IMPACT Economy & Society BEYOND Exponential Thinking
  2. 2. A Jarring New Chart Shows America Needs to Immediately Brace Itself For Historic Unemployment.
  3. 3. Entire Segments of the Economy Are Either Shutting Down or Moving Online. Professional sports and 2020 Olympics have been cancelled Flights between regions have been suspended Conferences and events have been suspended or moved online Schools and colleges have cancelled in person classes and ceremonies
  4. 4. WORKWORLD THE TERRAIN PRE-COVID-19 DISTRACTED DISENGAGED DISTRUSTFUL
  5. 5. READY OR NOT… THE FUTURE OF WORK IS HERE
  6. 6. GIG ECONOMY HOW WE WORK
  7. 7. FIVE GENERATIONS WHO IS WORKING
  8. 8. DISTRIBUTED WORKFORCE WHERE WE WORK
  9. 9. PURPOSE AND MASTERY WHY WE WORK
  10. 10. ASYNCHRONOUS WHEN WE WORK
  11. 11. TIME AND VALUE WORK DEFINED
  12. 12. EVOLUTION “The ultimate metaphysical ground is the creative advance into novelty.” Alfred North Whitehead
  13. 13. LONG ARC Innovators Early Adopters Early Majority Late Majority Laggards Evolutionary breakthroughs In human collaboration
  14. 14. • <5% of the (U.S.) employed population worked remotely at least half the week • 43% worked remotely with varying frequency. The chart shows the percentage of people who work-at-home by industry. [Global Workplace Analytics’ special analysis of 2016 ACS data] REMOTE WORK THE TERRAIN PRE-COVID-19
  15. 15. GROWTH IN REMOTE WORK FUTURE OF WORK TRENDS Last 5 years Last 10 years Last 12 years 44% 91% 159%
  16. 16. Struggles and benefits of working remotely, according to people who do it regularly. OUT OF OFFICE FUTURE OF WORK TRENDS
  17. 17. • 19 years • 600+ companies • 10,000+ business leaders coached • 100,000+ employees trained • 1MM+ data points collected through surveys • 8/10 Best Place to Work • 10 consecutive years of growth 16.62% • 2 Books, 2 Podcasts • SHIFT Ventures • SHIFT Society BUILT FOR THIS SHIFT DNA
  18. 18. SHIFT STRATEGY THE LAST 30-DAYS • Buoyancy • Rapid response • Co-create better vision of work • 200+ virtual strategy sessions • 28+ executive communications • 20,000 employees transitioned to remote workforce • Designed customer loyalty programs • 12 Guides/tools • 6 Templates • 3 Training webinars • 4 Live interviews • CSR OUR TEAM OUR CLIENTS OUR COMMUNITY
  19. 19. REMOTE WORK THREE STAGES OF Remote Work ALLOWED Remote Work “FOR NOW” ROCKING Remote Work
  20. 20. Innovators REMOTE ALLOWED STAGE ONE
  21. 21. REMOTE “FOR NOW” STAGE TWO Innovators
  22. 22. ROCKING REMOTE STAGE THREE Innovators
  23. 23. • Manage your state • Create the space • Set a strategy for communication • Design structure of your day • Adjust the system THE MAP REMOTE WORK
  24. 24. FRAGILITY > ANTIFRAGILITY MANAGE YOUR STAGE Adversity breeds clarity of: Aversions Attachments Abilities Alliances Approaches
  25. 25. Emotional Gratitude practice Limit screen time, media, devices Physical Exercise Supplements: C, D, Elderberry Mental Routines Sleep Spiritual Meditation 4, 7, 8 Breathing FUNDAMENTAL WELL-BEING MANAGE YOUR STATE
  26. 26. • What can be great about this? • List the 25 things, you are most grateful for. • What are you “getting” a chance to learn? • What really matters (long form)? • Write a letter. GRATITUDE TOOL: COGNITIVE REFRAMING
  27. 27. • Spend with family • Gain awareness of vulnerabilities (readiness) • Reconnect with friends and families (dance parties/calls at the end of the day) • De-clutter and de-commit (frivolous meetings) • Be the student again TIME FOR ME TO…
  28. 28. • Most Americans aren’t prepared to work from home and don’t have good workspaces. • Some people have less than ideal situations and/or setups at home, leading to disruptive or uncomfortable remote work environments. • Parents are faced with co-existing with children and/or other family members who are also remote, adding another layer of complexity to an already daunting situation. • Companies aren’t prepared given the suddenness of events and transitions. • Leaders are leading under unprecedented levels of stress and uncertainty, and now must navigate the change with their teams virtually. The Result… • Clunky at best • Disconnected at worst WHAT ARE THE PROBLEMS?
  29. 29. Source: Ginger.io, 2019 83% of the workforce experiences stress on a regular basis.
  30. 30. Source: Ginger.io, 2019 81% of people say stress impacts their work.
  31. 31. 75% of the workforce say their bosses are the most stressful part of their jobs. 23% report a negative workplace culture 38% say they lack time for their personal lives 48% have cried at work Source: The American Psychological Association
  32. 32. Create a dedicated workspace Consider ideal lighting, ergonomic features (like a comfortable chair, standing desk, padded floor mat, etc.), and potential distractions. Keep your workspace organized and tidy Pack away your work items at the end of each workday and regularly clean and sanitize your space. Ensure you have the proper hardware and software Strong internet connection, access to tools and software your team uses for document sharing and collaboration, webcam and microphone, and headphones or earbuds. Establish quiet zones Be mindful of noise that may distract you or others. If possible, close the door to your office. If you aren’t working in an enclosed space, find a quiet space that allows you to focus. Coordinate with family members or housemates Consider developing a shared schedule with others in your home who may also be working remotely. Share the space. CREATE SPACE TOOL: DESIGN YOUR HOME OFFICE
  33. 33. • Essentials • Temperature Control • Wardrobe • Commune • Pets • Time with Family • Exercise MY SPACE…
  34. 34. COMMUNICATION STRATEGY WHAT IS IT… Communication is the response you get back AGILE Gain agreement along the way
  35. 35. • What is the leadership thinking weekly? • How do we want people to feel, what do we want them to think and have each week? • What’s the best way to transition into the week? • What’s the best was to close the week? Weekly Map: Other methods: • Unplug after 5:30pm • No emailing on the weekends Monday Adrenaline Calls Leadership Meetings Tuesday No meetings CEOriff: teaching Wednesday 1:1’s Weekly Wire Email Thursday Thoughtful Thursdays Virtual Socials Friday Town Halls Better YOU Closing MACRO STRATEGY COMMUNICATION
  36. 36. Dynamics • Words 7% • Voice Quality 38% • Body Language 55% MICRO STRATEGY COMMUNICATION “The Single Greatest Illusion, is that Communication has taken place.” George Bernard Shaw
  37. 37. • Survey tools – Google Forms, Typeform, SurveyMonkey • File storage and document sharing – DropBox, Google Drive, OneDrive, Box • Free video conferencing – Zoom, Whereby, Skype, Hangouts • Online whiteboards – Miro, Stormboard • Task management – Trello, Asana, Wrike • Note taking apps – Evernote, OneNote, Google Drive, Notion • Meeting planning – SessionLab, Google Sheet • Engagement tools – 15Five, Avanoo ENHANCE COMMUNICATION APPLICATIONS AND TOOLS TO
  38. 38. MARLO
  39. 39. DESIGN THE STRUCTURE Name it Define it Structure it What is the type of work? What are the most important priorities? How can you leverage a better routine?
  40. 40. 5:15pm - Done Working 5:30pm - Make Dinner 6:30pm - Homework/Games 7:00pm - Bedtime/Read 7:30pm - Reflect/Loose Ends 8:00pm - Tea/Meditate 8:30pm - Connect 9:30pm - Lights out 5:00am - Up & Stretch 5:15am - Meditate 5:35am – Journal 6:00am - Workout 7:00am - Launch Kids 8:00am - Get Ready 8:30am - Important Relationships 9:00am - Start the day MORNING EVENING WHAT IS YOUR IDEAL DAY? DEVELOP YOUR ROUTINE
  41. 41. Day Week Month DESIGN YOUR IDEAL… TOOL: DEVELOP YOUR ROUTINE
  42. 42. Daily touch points: Connect with a minimum of one teammate, by video, each day to mitigate feelings of isolation. Consider scheduling flexible hours throughout the week to have casual conversations with your teammates to ensure you feel connected and supported. Practice togetherness: Plan and deploy small, or large group virtual gatherings (for example: wellness classes, happy hours, meals, dance parties) so the team stays in contact both at work and in play. Maintain face-to-face meetings: Use your webcam during video-meetings so you can see those you’re speaking with, encourage the reading of body language, and discourage multi-tasking. Develop a routine: Adhere to a schedule and maintain regular hours. Continue to wake up and prepare for your day as you normally would, take frequent breaks, and when possible, have a designated end to your workday. SHIFT’s Hour of Power is a weekly practice that can help you establish a good cadence. Start and end your working day with rituals: Continue to adhere to your normal morning and evening rhythms. This may include things like journaling, setting intentions, meditating, planning, sharing gratitude, or exercising. This will help you mentally transition between work and home. Be prepared for meetings: This means both physically and mentally. Ensure you are dressed and ready for on-camera presentation, at least from the chest up (no one will see your sweats and slippers) and have materials you need for the meeting laid out in front of you. KEYS TO SUCCESS
  43. 43. The Hour of Power allows you to not only manage your time, but your energy. More importantly, this regular practice enables and empowers you to focus on only your most pressing priorities. • Learn to be more focused and present in every moment • Discover how to prioritize the most important items each week • Build the muscle of being more focused, proactive, and strategic • Create a multi-dimensional life: body, balance, being, business and brains ADJUST THE SYSTEM HOUR OF POWER
  44. 44. 47 • What didn’t I get to this week? • What follow-up do I have for this past week? • What do I have coming up next week? • What is happening over the next two weeks that requires preparation? BRAIN DUMP STEP #1
  45. 45. 48 Member Experience • Survey customer satisfaction • Brainstorm methods to add more value • Positive touch points Personal • Go for a run or to yoga • Read a few chapters in your book • Write in your journal • Have a new experience Sales/Business Development • Ask for referrals • Tell your story • Attend a networking event • Set up a coffee meeting Management • Meet with your team to review numbers and goals • Provide mentoring or coaching • Communicate updates around the operating plan You can’t do a good job if your job is all you do. CHUNK IT DOWN STEP #2
  46. 46. 49 “If you fail to plan, you are planning to fail!” Benjamin Franklin SMART goals lead to smart outcomes CREATE SMART GOALS STEP #3
  47. 47. 50 Put it on your calendar, not just your to-do list SCHEDULE IT STEP #4
  48. 48. BODY BALANCE BEING BUSINESS “Life is a mirror and will reflect back to the thinker what he thinks into it.” START STOP SHIFT REFLECT STEP #5 What will you… STOP START SHIFT REPEAT
  49. 49. CHANGE IS INEVITABLE, PROGRESS IS NOT.
  50. 50. WHAT’S NEXT Hour of Power Podcasts
  51. 51. HOW CAN WE BE OF SERVICE AND SUPPORT?

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