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It's about people - how Agile and UX can play well together

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Agile has grown up and become a widely adopted approach for delivering software. User Experience is maturing, and the value of good design is being recognised. Since 2006, I have been observing teams, talking to practitioners who are trying to bring the two together, and putting theory into practice in my own work.

In this talk, given at the GOTO Software Development 2012 in Copenhagen, I illustrate how the agile and the UX mindset have more in common than you think, share some (still emerging and changing) best practices for including UX work in an agile context, give examples for how you can use UX tools and techniques to spread people-centred thinking across your team, and get you excited about the hardest, but most rewarding aspect of our jobs: working with people to make something for people.

Publié dans : Technologie, Business
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It's about people - how Agile and UX can play well together

  1. 1. It’s about people How Agile and UX can play well together Johanna Kollmann @johannakoll GOTO Copenhagen, 2012Photo byCopenhagen: 2012- @johannakoll GOTO Duane Storey http://www.flickr.com/photos/duanestorey/529194420
  2. 2. GOTO Copenhagen 2012- @johannakoll
  3. 3. Photo byCopenhagen http://www.flickr.com/photos/stinajonsson/3932774410/ GOTO Stina Jonsson: 2012- @johannakoll
  4. 4. UX? Agile? (Defining the d*mn thing)GOTO Copenhagen 2012- @johannakoll
  5. 5. User Experience != User Interface Users Why what how Needs, behaviour Uses Visualise Features Releases, user stories Adapted from Kate Rutter, LUXrGOTO Copenhagen 2012- @johannakoll
  6. 6. Agile Manifesto (2001!!) Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a planGOTO Copenhagen 2012- @johannakoll
  7. 7. “Making great software quickly, it turns out, requires collaborating really really effectively with those pesky non-binary entities called people. While basically silent about UX design, Agile thinking offers a fundamental paradigm shift about how to interact and communicate with your project team and beyond. ” ~ Anders RamsayGOTO Copenhagen 2012- @johannakoll
  8. 8. Make something that matters. Together.Photo byCopenhagen 2012- @johannakoll GOTO miriam: http://www.flickr.com/photos/45617397@N05/4190477130/
  9. 9. Photo byCopenhagen 2012- @johannakoll GOTO Martin Abegglen: http://www.flickr.com/photos/twicepix/2127828693/
  10. 10. Challenges (Burned children fear the fire)GOTO Copenhagen 2012- @johannakoll
  11. 11. GOTO Copenhagen 2012- @johannakoll
  12. 12. ‘Case Study of Customer Input For a Successful Product’, Lynn Miller (2005)GOTO Copenhagen 2012- @johannakoll
  13. 13. “This whole designing ahead thing is driving me crazy. I’m supposed to have detailed designs ready for the next sprint, which starts in a few days, but I can’t get the developers to stop coding and spend some time whiteboarding the UI, because they’re heads down finishing the current sprint and want to match or beat their velocity from the previous sprint. So now, the same thing that happened last sprint will happen this sprint: the developers build what I give them, which ends up being only half-baked in terms of UX because we didn’t really collaborate on it and because I had to rush my work to not fall behind, and yet they call it Done because they built everything I put in the wireframes. I can’t keep up. I’m just one UX Designer and they’re a whole team of developers. Man, I miss the good old waterfall days…” Quote taken from http://www.andersramsay.com/2010/08/22/desig ning-ahead-the-good-the-bad-and-the-uglyGOTO Copenhagen 2012- @johannakoll
  14. 14. ‘Case Study of Customer Input For a Successful Product’, Lynn Miller (2005)GOTO Copenhagen 2012- @johannakoll
  15. 15. Beware! Mini-waterfalls Silos create bottlenecks Process over product Perceived cost of collaborationPhoto byCopenhagen 2012- @johannakoll GOTO Paolo:http://www.flickr.com/photos/qualsiasi/261599589/
  16. 16. Research is the first thing to get compromised.GOTO Copenhagen 2012- @johannakoll Photo by Kristina Alexanderson http://www.flickr.com/photos/kalexanderson/5421517469/
  17. 17. Making it work (UX Research tips. Collaboration hacks.)GOTO Copenhagen 2012- @johannakoll
  18. 18. It’s about people: customersGOTO Copenhagen 2012- @johannakoll
  19. 19. Photo by Balaczs Suhajada: http://www.flickr.com/photos/suhajdab/5655103732/GOTO Copenhagen 2012- @johannakoll
  20. 20. “How do we know if its done? should be How do we know if its good?” ~ Lane Halley Photo by Robin AndersenGOTO Copenhagen 2012- @johannakoll
  21. 21. (Some) research methods Quantitative Qualitative Surveys Contextual inquiry Generative Interviews Mental models Interviews Diary studies Automated card sort Usability testing Surveys Moderated card sort Evaluative Automated studies Wizard of Oz Analytics A/B Testing Multi-variant testing Adapted from figures by Janice Fraser, Nate Bolt, Christian RohrerGOTO Copenhagen 2012- @johannakoll
  22. 22. Make it a habit.Photo byCopenhagen 2012- @johannakoll GOTO Franco Papeschi: http://www.flickr.com/photos/themepap/6053437842/
  23. 23. GOTO Copenhagen 2012- @johannakoll
  24. 24. Test what you got Sketches Wireframes Mockups (not clickable) Mockups (clickable) HTML prototype CodeGOTO Copenhagen 2012- @johannakoll Wireframe by Mike Rohde: http://www.flickr.com/photos/rohdesign/5098835256//
  25. 25. Access barriers? Remote research Proxy researchers: train your sales team Guerrilla approach Quantitative dataPhoto byCopenhagen 2012- @johannakoll GOTO Sussman Imaging: http://www.flickr.com/photos/thesussman/3386874390/
  26. 26. Making it work (UX Research tips. Collaboration hacks.)GOTO Copenhagen 2012- @johannakoll
  27. 27. It’s about people: the teamGOTO Copenhagen 2012- @johannakoll
  28. 28. Us vs Them is over.Photo Copenhagen 2012- @johannakollGOTOby Bogac Erguvenc: http://www.flickr.com/photos/sozesoze/320117614/
  29. 29. GOTO Copenhagen 2012- @johannakoll Photo by Dnnya17: http://www.flickr.com/photos/dnnya/2628246374/
  30. 30. Photo Copenhagen 2012- @johannakollGOTOby Boston Public Library: http://www.flickr.com/photos/boston_public_library/5703905054/
  31. 31. A collaborative design process There are many ways of getting the team involved • Design Studio • Story Mapping • KJ Technique • Collaborative Sketching Exercises • and many more! (I’ll have links to resources!)GOTO Copenhagen 2012- @johannakoll
  32. 32. Make it a habit.Photo Copenhagen http://www.flickr.com/photos/jayw/871244465/GOTOby Transguyjay:2012- @johannakoll
  33. 33. Information radiatorsGOTO Copenhagen 2012- @johannakoll
  34. 34. GOTO Copenhagen 2012- @johannakoll
  35. 35. KANBAN-KA board ? ✓GOTO Copenhagen 2012- @johannakoll
  36. 36. GOTO Copenhagen 2012- @johannakoll
  37. 37. Make things for people, with peopleGOTO Copenhagen 2012- @johannakoll
  38. 38. A user-centered design approach involves people. Throughout. Continuously.GOTO Copenhagen 2012- @johannakoll
  39. 39. Agile is built around teams Responsibilities and competencies over roles Expertise over interest No ego Don’t value process over outcomeGOTO Copenhagen 2012- @johannakoll
  40. 40. Customers. Values and team culture. Vision.GOTO Copenhagen 2012- @johannakoll
  41. 41. A selection of resources (1) Case Study of Customer Input For a Successful Product, Lynn Miller (2005) 5 Users every Friday, Tom Illmensee & Alyson Muff, Agile 2009 Proceedings Learning to play UX rugby, Anders Ramsay, http://slidesha.re/GPfK0w Beyond Staggered Sprints: Integrating User Experience and Agile, Jeff Gothelf, http://slidesha.re/9Pq3qb Designing the user experience in an agile context, Johanna Kollmann, http://bit.ly/p3NmWI Undercover User Experience, Cennydd Bowles & James Box How to build the integrated scrum board, Ole H. Kristensen, http://b.qr.ae/JHeM9R Test everything you got regardless of its polish or fidelity, Jeff Gothelf, http://bit.ly/n6qjTIGOTO Copenhagen 2012- @johannakoll
  42. 42. A selection of resources (2) It’s Our Research: Getting Stakeholder Buy-In for UX Research Projects , Tomer Sharon Introduction to Design Studio Methodology, Will Evans, http://uxmag.com/articles/introduction-to- design-studio-methodology The KJ Technique: A Group Process for Establishing Priorities, Jared M. Spool, http://www.uie.com/articles/kj_technique/ The new user story backlog is a map, Jeff Patton, http://www.agileproductdesign.com/blog/the_new_backlog.html Collaboration games: http://gogamestorm.com, http://innovationgames.com/resources/the- games/GOTO Copenhagen 2012- @johannakoll