Brief description of the training need analysis that can be used for airlines. The starting point is the performance analysis where the problems and opportunities are identified.

1. Training Needs Analysis
For Airlines
28 TH March 20xx
http://aviationschool-
diary.blogspot.com/

2. Agenda
1. Presentation Objection
2. Issues
3. Process
4. Options
5. Way forward

3. Presentation Objective:
To seek Management’s guidance on the
approach to TNA
To secure and approve the appropriate
funding

4. Background
• A systematic needs analysis has never been carried out for
this airline.
• In light of the current situation, the need is more critical
• This need has repeatedly been highlighted on various
occasions including
– EOS
– BAC/Internal Audit Report
– User’s Engagement Meeting
– Group HR Planning
– Training Academy BSC
• Airline’s Academy had seek IATA for their service to do
TNA.
• IATA had propose to conduct a 10day project for a fee of
RM100,000 excluding travel and other logistic.

5. Issues
• Inadequate training plans and program
formulation.
• Inconsistent way of determining training
and development plan.
• Limited service offering
• Inexperience staff.
• Nil ROI

6. Need Assessment
What intervention Non Trainings
What do actual and Is there a gap? Will address the Ergonomics, job design
Optimal performance Is the gap significant? Gap? Consequences mgmnt,
Look like? PMS, job aids
Etc.
Problem
Performance Gap Intervention
Or
Analysis Analysis Design
Opportunity
Informal Trainings
Coaching, OJT,
Formal Trainings Mentoring.job rotation
assignment
Training needs
-Task analysis
Not
--Learners analysis
significant --context analysis
A D D I E

7. Levels of Analysis
Gap
Analysis
Organisation
Level
organization Level 4
Departmental
Job
performance Level 3
Training
Training Needs Level 2
Individual
combinations needs Level 1
solutions Kirkpatrick Levels

8. TNA Options
• Organisation/systemwide
– Costly, long duration to complete and see the result, high
risk, resource constrain, low involvement
• Division
– Less costly, manageable, covers sufficient scope, closely
related to the Business Turnaround Plan
• Functional/Dept
– Minimal cost, less impact, low risk, high opportunity to
learn, high involvement

9. Way forward
• In view of the facts presented, the Academy would
recommend the following:
– Engage IATA to review our requirement and
propose a plan.
– Start the need analysis with one division as the
pilot for this year.
– Prioritize the departments within the
Commercial Division. * (with IATA resource)
– Rollout and implement to the whole Division.( our
own resource)

10. The Resource
Blog Post on:
Training Needs Analysis
http://aviationschool-diary.blogspot.com/2011/11/tna-
management-presentation.html
The author had work with an international airline
for more than 35 years, the last 10 years
in Training and development.
eMail : mktg@joharahman.com