US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
7. “
BUSINESS IS
OLD AND FAT.
”
Total Factor Productivity
“The business sector appears to be
getting ‘old and fat.’ … It is getting
fat because it is old.”
Brookings Institute – July 2014
8. OLD IT
IS THE PROBLEM,
NOT
THE SOLUTION
Industry Total Factor Productivity
Growth by Subgroup
Source: Productivity and Potential Output Before, During
and After the Great Recession
Federal Reserve Bank of San Francisco, June 2014
10. strategically in every industry, including shifts in technology that make
previously impossible business designs now possible.” – Gartner,
Raw
Reimagining the Value Chain
“Major changes will soon alter the assumptions used to plan
March 2014
Materials Supplier R&D Marketing Sales Retailer Customer
14. Tough Global Competition
Company Results in Delivering IT
Projects by Region
North America
Latin America
Africa
Europe
47 39 43
46 31 29 Asia
41 23 35
67 29 78
76 58 76
Delivered on Time
At or Below Budget
100% of Scope
19. What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new wrapper. It is
a radically different and more disruptive change.”
Gartner, What the Board of Directors Needs to Know about Digital Business
New Business Designs Around
PEOPLE, BUSINESS & THINGS
20. What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new wrapper. It is
a radically different and more disruptive change.”
Gartner, What the Board of Directors Needs to Know about Digital Business
Integrate
CUSTOMERS, PARTNERS & VALUE CHAIN
21. What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new wrapper. It is
a radically different and more disruptive change.”
Gartner, What the Board of Directors Needs to Know about Digital Business
Blurred lines between
PHYSICAL & DIGITAL
22. What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new wrapper. It is
a radically different and more disruptive change.”
Gartner, What the Board of Directors Needs to Know about Digital Business
Agility Over
SPECIALIZATION
23. What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new wrapper. It is
a radically different and more disruptive change.”
Gartner, What the Board of Directors Needs to Know about Digital Business
Impacts
EVERY
INDUSTRY
24. 30
24
14
9
14
21
21
16
16
10
18
19
15
19
10
Digital engagement of
customers
Digital innovation of
products or…
Digital engagement of
employees or partners
Digital customer life-cycle
Automation
Ranked 1st Ranked 2nd Ranked 3rd
NOT JUST
E-BUSINESS
Strategic Priority of
Digital Initiatives
Source: McKinsey Digital Trends, June 2014
25. WHY IS THIS
IMPORTANT ?
Expected share of organizations’
overall growth from digital, next 3
31
5
7
5
years
14
97
9
20
26
42
79
11
22
25
65
21
20
20
13
126
12
54
31
30
11
Overall, n=850
New business or
profit pool
Competitive
advantage
Keeping pace
with competitors
Cutting costs
Don't know < 4% 5-9% 10-14% > 15%
26. Re-inventing Business Models and
a New Value Chain
CUSTOMER
Digitize end-to-end
customer experience
Digitize products and
services as part of the
value ecosystem
Create trusted machines
Digital Customer Experience
ENTERPRISE
Source enhanced
operational capabilities
within a dynamic
ecosystem
Drive rapid customer-centric
innovation
Digitize for agility over
efficiency
Digital Operational Excellence
Data information
& Insights
New digitally
enhanced products
and services
27. Digital Business is Not Bound
by Four Walls
In-house Secure
In-house Apps
Enterprise Apps
Operational Systems
Relevant Customer Information
Mobile Apps
Systems of Engagement
Cloud-based Collaboration
Process
Process Process
Mobile &
Contract Workers
Firewall
28. Content & Process Equilibrium
Business
Systems
Ad Hoc
Collaboration
Internet
Content
Shared
File
Services
Business
Critical
Content
ECM
Shared
Drives
29.
30. Productivity in the Digital Enterprise
Manufacturing
Digital
Integration
Service
Processing
Sourcing
Products &
Internet of
Things
Archiving
Design
Marketing
32. Digital Workers in the Digital Enterprise
Expectations in the
Workplace
Fast
User Centric
Supporting Collaboration
Enhancing Productivity
Enabling Knowledge Work
Place Independent
Network Independent
Device Independent
Source: Scania AB – Vehicle Manufacturer
33. New Digital Government
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services
34. Mobile
Access
Integration
with Social
Media
Customer-centric
services
Location
specific
services
Smart Data
Meaning
Predictive
Data
Paper-less
Forms
Scanning
New Digital Banking
35. New Digital Manufacturing
Top
Employees
Customer
Satisfaction
Value
Growth
Profitability
Production
& Logistics
Suppliers
Purchasing
Sales &
Marketing
Commercial
Operations
Network
Services
R&D
Network
Maintenance
Internet
of Things
Source: Scania AB – Vehicle Manufacturer Coordination
36.
37. Content and Process are at the
Heart of the Digital Enterprise
PROCESS
Data information
& insights
New digitally enhanced
products and services
ENTERPRISE CUSTOMER
COLLABORATION
CONTENT
CONTENT
38. Content in the Digital Enterprise
Pull Business Context
Push Relevant Content
9%
Create/Capture
Documents
Scanned Images
Forms
Web
1%
Manage
Secure
Control
Access
Index
90%
Deliver/Consume
39.
40. A Digital Productivity Stack
Productivity Apps
Application Composition Framework
Productivity Services
User-centric services
Context & Intelligence Services
Core Content & Control Services
Data Control Architecture
42. Productivity Apps Integrating the New
Value Chain
CUSTOMER
PROCESS
-DRIVEN
ENTERPRISE
AD HOC
OPERATIONAL
SYSTEMS
CUSTOMER
ENGAGEMEN
T
Distribute
Planning
Insights
Case
Manufacturing
Sourcing
Product
Publishing
Marketing
Service
Contracting
Design
Collaborate
Process
43. Innovation at the Speed of SaaS
Agile
Development
User Testing
& Analytics
Mobile
First
Continuous
Deployment
50. Active Folders
Categories
Virtual Folders Lifecycle Process
View
Business
Entity
Actions
Roles
Inbox
Conversations
Analytics
CASE
ID
Context
Audit
Team
55. Processes Extend Beyond the Firewall
Offshore
Development
US Prof
Services
EU Division
Sync
Sync
Sync
Alfresco in
the Cloud
CONSULTANT
Approve
Annotate
Workflow
Workflo
w
Workflow
Workflow
CUSTOMER
56. Foundation Systems For Hybrid
Simple Smart
Connected Control
Data Control Architecture
Distributed Data
Identity
Cloud
On-Premise
57. Plumbing Content and Process with
the New Enterprise Apps Landscape
On-Premise Cloud-based
58. Next Generation Productivity Architecture
ENTERPRISE CUSTOMER
New digitally
enhanced products
& services
Data Information
& Insights
Digital operational
excellence
Digital customer
experience
Productivity Apps
Application Composition Framework
Productivity Services
User-centric services
Context & Intelligence Services
Core Content & Control Services
Data Control
Architecture
60. Simple…Here Today
INSTANT SEARCH
OFFICE INTEGRATION
MOBILE AND INTELLIGENT SYNC
DIGITAL ASSET MANAGEMENT
61. Productivity Roadmap
Simple Mobile First
Mobile Sync n
Share
Mobile
Apps
Search
UX
Analytics
UX
Intelligent, Configurable Apps
Contracts Extranet
Collab
App
Config
Records
Mgmt
Active
Folders
Extend Governance & Control
HTML5
Access
Sync
Services
Google
Drive
Sales
force
Off365
SPNT
Smart Platform and Architecture
Analytics Adv
Search
BPM Elastic
Scale
AWS &
VMware
Lite
APIs
62. Uniting People, Processes,
Information and Systems
CUSTOMER
Simple
The Digital Enterprise
Responsive
Customer-centric
Digital Customer Experience
ENTERPRISE
Smart
Connected
Agile
Digital Operational Excellence
Value-Chain Enhancing Applications
Integrated through common models
Process- and Content-centric
Configuration over Customization
Integrated to important systems
SaaS-based Innovation
Waiting on answer
Compose applications from process and content components
HTML5-driven User Experience
Federated access to Productivity Services
Model and Declaration application definition
Role-based views
RESTful access to Productivity APIs
User-Centric Services
User-first for personalization and role
User Experience objects based upon person and device
Contextual presentation of Content and Process with Case-based containers
Next-generation Collaboration that transcends the Enterprise
Understands identity in the Hybrid Environment
Innovation at the Speed of Open Source
Peer services to Content
Discovery and Exploration thru Advanced Search techniques with Solr/ElasticSearch
Best of Breed Process to drive results
Domain-specific Analysis to gain insight
Federated and SaaS-ready
Intelligent Configurable Apps
Configurability
Modeling
Views and Actions
Role-based
Application Composition
Contract Management
Extranet Collaboration
Simplicity
File Sync and Share
Intelligent Resolution
Smart Active Folders
Case
New APIs
Embrace and Extend
Office365
Salesforce
SharePoint
New Data Architectures
Mobile Experience
Search-led
Analytics