How IT Leadership Can Fundamentally Change or Affect the Culture of Your Company

3. © 2017 PSC Group, LLC John Head • Chief Evangelist & Business Development • Dual IBM Champion - Collaboration and Cloud • Speaker of 100+ sessions at conferences and user groups around the world • Specialize in Application Modernization & Integration • Philanthropic involvement in Chicago around STEM/STEAM • Executive Secretary @ YWCA of Metropolitan Chicago BoD

4. © 2017 PSC Group, LLC Dr. Mark Roden • PSC Group LLC. (Chicago USA) • 20 years delivering user focused solutions • Director - Technical Solutions • Emerging Technologies • Project Leader • Evangelist

6. © 2017 PSC Group, LLC The Way it Was Before • Employees were grateful they had productivity tools to help them with their job • They grew up in a paper world • They appreciated IT and the huge gains it provided them • What are the expectations of a kid who was given an iPad in High School and can barely write cursive? 10/22/2017 6

7. © 2017 PSC Group, LLC The Way it Was Before • IT sets direction • Software chosen and Processes built by IT • Computers locked down – users couldn’t do anything they weren’t given permission to do • What are the expectations of a kid who can download productivity apps for free ? 10/22/2017 7

8. © 2017 PSC Group, LLC The Shift in Expectations • Before: IT was necessary to improve productivity • Today: IT is seen as a utility, like phone, power and water • IT is no longer something an employee need to do their job • Their job is what the company needs it happens to use IT 10/22/2017 8

9. © 2017 PSC Group, LLC What Changed? • Consumer technology by-passed Corporate • Smart Phones / Social Media • Change in sales model (freemium) • Powerful Web Browsers • Open Source • Start-up culture • Choice is now an expectation 10/22/2017 9

10. © 2017 PSC Group, LLC The Rise of Shadow IT • BYOD allowed users the ability to install any app on their phone • Applications shifted from rich client to web browsers • Start-ups focused on consumer apps learned their tools worked in the enterprise with no IT sale • Users frustrated with long IT upgrade cycles 10/22/2017 10

12. © 2017 PSC Group, LLC The Slack Story • They are the fastest growing SaaS company. Of all time. • They have gone from being valued at $0 to $4 BILLION. In just 4 years. • They are adding $1 million in new contracts. Every. 11. Days. • They have 77% of the Fortune 100 using their software. • They have 4 million active daily users. 10/22/2017 12

14. © 2017 PSC Group, LLC Slack uses Shadow IT for Growth • Slack targeted teams of people who were not collaborating within IT restrictions • They offered a free product that is 100% usable from a browser • They convert 30% of free users to paid users • They target IT decision makers and use their own companies data in closing enterprise deals 10/22/2017 14

16. © 2017 PSC Group, LLC Why Should You Care? • Culture Change Management is now key to any IT initiative • Rate of change and expectations totally different • Struggles with IT has led budgets to shift to line of business • Marketing leads web presence and efforts directly • Line of business dictates workflow 10/22/2017 16

17. © 2017 PSC Group, LLC Why Should You Care? • Millennials are willing to leave an organization because their IT tools don’t live up to their daily consumer technology expectations. • Millennials represent the future of your workforce. 10/22/2017 17

23. © 2017 PSC Group, LLC Real world techniques for getting what you want • Engagement Tools • Adoption Strategies • Making employees do what you want them to do while letting them do what they want • Usability > Perceived Functionality • Emerging Technology Teams 10/22/2017 24

26. © 2017 PSC Group, LLC Cultural IT Transformation 10/22/2017 27 Engage stakeholders Identify app candidates for springboard Lunch & Learn Classify areas of focus for roadmap engagement Name key stakeholders Springboard Interview stakeholders Map requirements to solutions Prioritize requirements Deliver architecture recommendations and estimate implementation Roadmap Engagement Pilot Release Implementation

27. © 2017 PSC Group, LLC Cultural IT Transformation 10/22/2017 28 Areas for each functional organization Search for documents, people and data Standardized document metadata Small wins app Job start/onboarding process standardization Cross-functional initiatives collaboration User profiles for subcontractor employees Organization structure represented in directory Digital asset management Forms Indemnification form Owner contract review Strategic project qualification (SPQ) Areas for project info & collaboration Single sign-on, security & navigation Company-wide news & announcements Crane schedule maintenance Offboarding/termination process automation Standardized certification process Electronic signatures Meet with stakeholders and document epic-level requirements Stakeholders rank epics by business value Align products and services to business solutions and estimates level of effort Choose “low-hanging fruit” for MVP

28. © 2017 PSC Group, LLC Cultural IT Transformation 10/22/2017 29 Areas for each functional organization1 Search for documents, people and data1 Standardized document metadata2 Small wins app1 Job start/onboarding process standardization3 Cross-functional initiatives collaboration2 User profiles for subcontractor employees4 Organization structure represented in directory2 Digital asset management3 Forms1 Indemnification form4 Owner contract review3 Strategic project qualification (SPQ)3 Areas for project info & collaboration2 Single sign-on, security & navigation1 Company-wide news & announcements1 Crane schedule maintenance3 Offboarding/termination process automation3 Standardized certification process3 Electronic signatures4 Meet with stakeholders and document epic-level requirements Stakeholders rank epics by business value Align technology and estimates level of effort Choose “low-hanging fruit” for MVP

29. © 2017 PSC Group, LLC Cultural IT Transformation 10/22/2017 30 Meet with stakeholders and document epic-level requirements Stakeholders rank epics by business value Align technology and estimate level of effort Choose “low-hanging fruit” for MVP Level of effortLow High LowHighBusinessValue </> </> </>

30. © 2017 PSC Group, LLC Cultural IT Transformation Making employees do what you want, while letting them do what they want. “The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.” ― Kevin Stirtz 10/22/2017 31

35. © 2017 PSC Group, LLC Cultural IT Transformation Speed / Efficiency / Usability > Perceived Functionality “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” — Steve Jobs 10/22/2017 36

36. © 2017 PSC Group, LLC Cultural IT innovation • Directory population • Configurable chat bots “Hey Mark I see your profile is missing a picture, would you like me to help you with that?” 10/22/2017 37

38. © 2017 PSC Group, LLC Cultural IT Transformation Emerging Technology Teams “To succeed in business you need to be original, but you also need to understand what your customers want.” — Richard Branson 10/22/2017 39

39. © 2017 PSC Group, LLC Cultural IT Transformation • Identify key individuals from existing development team • Facilitate small projects to build prototypes and demonstrate capabilities • Feed into the Lunch and Learn • Helps retain key individuals • Aligns individual desire to learn with the business need adopt 10/22/2017 40