This document outlines a roadmap for mass adoption of e-payment services in the Philippines. It discusses how e-money has driven financial inclusion in other countries through increased access points like agents. Keys to adoption include ease of use, digital literacy, and trusted services. While the Philippines currently has low access points per capita compared to other nations, opportunities exist like shifting government payments to e-payments. The roadmap's vision is for widespread e-payment use through a supportive regulatory system and engaged stakeholders across government, businesses, and consumers. This would yield benefits like cost savings, transparency, and new markets through an expanded e-payment ecosystem and infrastructure.

1. A Roadmap for Mass
Adoption of e-
Payment Services in
the Philippines
John Owens
@jvowens

2. Philippines: First to Offer Mobile E-
Money Enabled Loan Payments in 2005

3. Global State of Mobile E-Money
Source: Betty Wilkinson, ADB

4. E-Money Driving Financial Inclusion
There are now more than 18 countries where e-money
accounts and the use of agents are having a dramatic
impact on financial inclusion.

5. • Access
– Ease of account opening (tiered KYC), sufficient access points,
interoperability, and availability of services
• Usage
– Digital / mobile literacy, use cases, business value
proposition, e-payment ecosystems
• Quality of Services
– Excellent customer-centric services, trust, security and
consumer protection
Keys to e-Money &
e-Payment Adoption

6. AFI | Alliance for Financial Inclusion
Mobile E-Money Supporting
Financial Inclusion in Other Ways
2012
2006 13%
29%20 Million
bank accounts
4 Million
bank accounts
24 Million
registered mobile money users
Percentage of adults using a bank account in Ke

7. CBA Leveraging
Mobile E-Money

9. Source: John V. Owens, Alliance for Financial Inclusion
No. E-Money Access Points per 10,000 adults (≥15 yrs)
TZ 61
KY 49
PK 17
BD 17
PH < 2
Access Points are key for e-money accounts

10. Role of Agents /
Financial Touch Points
Source: MicroSave

11. Electronic Money, Prepaid Accounts, Online &
Mobile Payment Systems
Current State of e-Money /
e-Payments in the Philippines

12. Current State of e-Money /
e-Payments in the Philippines

13. Current State of e-Money /
e-Payments in the Philippines

14. Current State of e-Money /
e-Payments in the Philippines
• Stakeholders
– Government of the Philippines – national and local
– Banks, MFIs, Cooperatives, EMIs, Other Financial Service
Providers, Payment Service Providers
– Private sector (Large Companies, E-Commerce, FMCGs, QSRs,
SMEs)
– Consumers
• Level of Services
– Agents - CICO
– Bills Payments
– Payroll
– Mobile e-money
– e-Money
– Payment Service Providers - e-Commerce

15. Objective: Financial inclusion deepened resulting from an
increase of e-Payments adoption, use, and development
• Widespread e-Payment adoption and use by individual
constituents/consumers, government, and businesses
• Supportive regulatory environment for e-Payment
development (e.g. National Retail Payments System)
• Improved transparency and accountability in government
transactions
• Increased efficiency and profitability in business
transactions
• e-Payment ecosystem poised for continued growth and
innovation
E-PESO Vision and Objectives

16. Benefits of
e-Payment Adoption
• Cost Savings
– Diminishes the direct / indirect costs associated with physical cash-
handling
and in-kind goods distribution
• Transparency
– Increases accountability and tracking of financial flows, resulting in
less fraud
• Speed & Security
– Generally faster and safer means of delivery of funds with e-Payment
receipts
• Financial Inclusion
– Creates opportunities for financial access and affordability for those
formerly excluded from formal financial systems
• New Market Access & Economic Development
– Opens doors to fee - for - service business models in previouslySource: Better Than Cash Alliance

17. • A prime opportunity now being driven by Government
shifting to e-payments (disbursements & collections)
• Support by policy makers from the BSP to DTI to
support an appropriate regulatory & policy enabling
environment
• Convergence of players from banks, telecoms, e-money
issuers, payment service providers, e-commerce
players, transport operators
Addressing Access Issues

18. Use Cases –
Shared Agent Networks
Source: MicroSave

19. Supporting an
e-Payment Ecosystem
• Support for an inclusive e-
Payment system
• Expand e-Payment
infrastructure (online payments,
mPOS, NFC technology, agent
network models)
• Promote interoperability across
e-Payment instruments,
mechanisms, and channels
• Support BSP as it leads the
development of a National
Retail Payments System
• Ensure security, consumer

20. AFI | Alliance for Financial Inclusion
Convergence & Interoperability
will Drive e-Payment Adoption
E-Payments

21. One Stop Shop Portal for
e-Payments
ONE STOP SHOP
e-Payments
Ecosystem
in the Philippines
Opportunities
for
Government
(National,
LGUs)
Opportunities
for the Private
Sector
(Businesses)
Regulations &
Policy Updates
Banks, EMIs,
Payment Service
Providers
Use Cases –
Building an
e-Payment
Ecosystem
E-
commerce

22. Interested in supporting the One Stop Shop for e-
Payments?
Let us know by
taking the survey!

23. Thank you
For more information, please contact:
Mr. John Owens
Email: jowens@epeso.org.ph
Follow us on twitter:
@PaymentsPH