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A bit about John: “Traditional” marketing since 1989 With the addition of online marketing since 1997 Both hands on and marketing management/strategic roles, progress from Marketing Assistant to PLC Marketing DirectorSpecialises in: Working out how to deliver your objectives (business, communications, revenue, support) when people visit your web site (interpreting briefs, functional specifications, analytics) Associated campaigns to attract those visitors (email, social networks, advertising, seo, sem, pr)Most often heard saying: Why? What do you really mean? Let’s work out how to do that online
For Google Analytics, we are happy to take all comers For search engine optimisation, the workshop is really designed for people running a Nemisys content management system, as we focus on how to get the most out of your system rather than too much theory Look out for other workshops on such as social networks, use of photography and video, copy writing for the web
Take a look at the “My account” page in your Google Account Previous delegates have been amazed to see that Google knows they have searched on “ice dancing”, “valentines day teddy bears” and “the meaning of itchy palms”! Of course, they all claimed they lend their account log in to colleagues ... It’s a personal thing, but I’d make sure your “web history” is turned off in your Google account!
You can buy the Analytics ninja tee from http://www.cafepress.co.uk/AnalyticsNinja.357081239 Today will be very practical & hands on rather than a load of theory that you might not get around to doing when you get back to the office With your say-so, I’d like to produce a short action list for each of you to take awayDo you have any specific aims we should add to the agenda?
More to the point – do you know why 10 becomes 11 becomes 12 And if you don’t know, how can you manage the growth from 12 to 13, 14 and so on?
When you talk to your account manager about new functionality, make sure you talk to him about what elements should be measured as goals
Shows just a few minutes of activity on a fairly quiet site – for our busy sites each day’s log file will have tens of thousands of lines Actually, it’s not really history, in that you also have Urchin available to you to analyse your log files in tandem with Google analytics Just visit http://www.yourdomain.com:10000 to access your Urchin account
The second (smaller) image shows that on 30th January at 1.29 am someone requested to see the home page of the web site that lives on this web server at this IP address This is the IP address of the person requesting the page, and they are using MS Internet Explorer 7 on Windows NT They came from a link on the Autism Society Canada site, and the request for the home page was successful
You can spot the home page (default.asp) referenced in the log file we just looked at As a Nemisys client, you have access to these reports So why are we moving people towards Google Analytics?
A visitor requests your web pageThat web page contains a snippet of code that the visitor’s web browser runsThat code runs off and picks up some information from Google’s serverWhile it’s picking up that information, it also leaves behind a load of other information about the visitorAnd then Google Analytics crunches through all of this information overnight to produce your reportsNote that this means that when you do things like set up profiles and goals, which we’ll do later, you need to come back to check that you’ve set them up correctly.
Further reading on comparisons: http://en.wikipedia.org/wiki/Web_analytics http://www.google.com/support/googleanalytics/bin/answer.py?hl=en&answer=55536
Most importantly, Google Analytics gives you a better insight in to how different segments your visitors behave differently If you want to understand how spiders (Googlebot etc) use your site, you still need to look at your Urchin reports Explain key differences between Google Analytics vs the high ticket price systems
Day 1 – saved the computer I was looking for in my basketFew days later – receive email with an offer on that computer
YouTube videos of popular tasks Forums and article in GA help pop-up Context sensitive help on figures in table headers Content sensitive description of report on left hand side
Click analytics set up, top leftThen user managerAdd user’s Google Account email, then decide whether to give access to reports only (per profile) or make an administratorRemember to remove access if someone leaves the organisation Choose you administrators carefully – they have the power to delete all historic reports!
We advise that you come back to the dashboard after the workshop and add/delete reports as you see fit
Practical exercises Play with date ranges, try changing them Compare ranges Note the importance of matching days when you compare dates Discuss monthly vs 4 weekly reporting options Spark lines – all part of discoverability
Note the importance of matching days when you compare dates Discuss monthly vs 4 weekly reporting options Spark lines – all part of discoverability
“Discoverability” concept Google aims to be easier to use than other analytics tools, so it provides ways of drilling in to reports through overview pages But don’t be fooled – your goals will still be you most important metrics!
Most useful are “compare to site average” and bar charts.
You can export the report you are looking at to PDF or Excel immediately Or set up regular email distribution lists for your reports This is less useful than you’d think, but I’ve found a few decent uses Sending your referrer list to a PR agency so they can keep an eye on click-throughs and spot online coverage Sending your referrer list to external placing recruitment adverts so they can evaluate the value of the sites where they place adverts
Ideas for useful reports: Referrers Campaign metrics
Look at these example to show the power of working in segments: New vs returning, show bounce rates (& conversion rates if you have goals already set up) Goal conversions, add bounce rate Referrers – again, bounce rates
All “must have” figures, but not where the real value of analytics lies
How could geography be useful for you? Overseas offices? Overseas sales drives? UK-only traffic City=specific traffic?
The 3 values highlighted on the right have very different values – why might this be?
Use to identify problem pages Concentrate your efforts on high volume pages
Landing pages Successful keywords Track to conversions once goals set up
CPC traffic New visitors Return visitors United Kingdom visitors Traffic from a specific marketing campaign From a specific referrer Non-employee traffic
If not “best”, at least it’s “my” approach!
Look at: UK visitors Paid visitors
Note that even if you don’t want to spend time tracking all of your marketing activity, it’s worthwhile to tag your links within documents and emails, as that’s how you can reduce your number of “direct” visitors, just in case you are tempted to think that “direct” means people with favourites or having typed the URL straight in to their browser.
I only ever respond to “money off your next shop” emails from Tesco. Every now and then they try to tempt me with a different type of offer like free delivery, but I always ignore these.I think I’ve just about trained Tesco to send me money off vouchers – with others it can be a bit more hit & miss.
They cut out the “noise”
Google Analytics Client Workshop<br />How
to use Google Analytics to improve your<br />web site and online marketing<br />John Duffy<br />Marketing Director, Nemisys<br />email@example.com<br />01189 122226<br />
Google Analytics - Agenda<br />Introductions<br
/>What is analytics?<br />Page tagging vs log files<br />Basics<br />User & administrator set up<br />The dashboard<br />Working with dates<br />Spark lines<br />Different views for different news<br />Visitors<br />Map overlay<br />Landing pages & bounce rates<br />Site search<br />Traffic sources<br />Clever functionality<br />Report distribution<br />Google Analytics help & support<br />The really useful part<br />Segmentation<br />Within reports<br />Working with profiles<br />Some useful profiles<br />Working with filters<br />Some useful filters<br />Working with advanced segments<br />Some useful advanced segments<br />Choice: profiles vs advanced segments<br />Truly measuring performance<br />Goals<br />Funnels<br />Campaign measurement<br />Reporting<br />Pulling it all together in to a report<br />Homework<br />Action plan<br />Further reading<br />
The purpose is simple –
if your web site works better for you, you may win more budget to further develop it. </li></ul>We also want choosing to work with Nemisys to be a “career-enhancing” decision!<br /><ul><li>See www.nemisys.uk.com/workshops for more information
Aims for today<br />Learn the
usefulness and limitations of analytics<br />Learn your way around Google Analytics<br />Learn how to set up and interpret reports and profiles<br />Define online goals for your day to day activities<br />Start to measure the effectiveness of your (online) marketing<br />Build a “better” structure for your monthly reports<br />Show you how to save money online shopping<br />
Work out a conversion factor
in parallel sets of data and use that going forward (but be warned, it’s messy)</li></li></ul><li>Why Google Analytics?<br /><ul><li>Level 1 – out of the box tagging/reporting
I’d guestimate that there have
been 20 fundamental improvements in the last 2 years, so do get used to using the online help to remind and steer you – I DO!</li></li></ul><li>Where you can look for help / tips<br /><ul><li>How to videos - http://youtube.com/googleanalytics
GOOD – bounce rate for
a specific page</li></li></ul><li>Basics 3 – date ranges<br />Defaults to last 31 days<br />Change to view 1 month<br />Change to view 1 week<br />Change to compare 2 months<br />
Align start/end days when comparing
date ranges</li></li></ul><li> Basics 4 – comparing metrics<br /><ul><li>Get used to exploring the reports and comparing figures</li></li></ul><li>Basics 5 – spark lines<br />Watch spark lines to spot anomalies worth looking in to<br />
Exercise – spark lines<br /><ul><li>Can
you spot any activity worth looking in to on your spark lines?</li></li></ul><li>Basics 6 - views<br />Cut data in different views to provide insight<br />
Basics 7 – report distribution<br
/>Report distribution<br />Top link to set up an email<br />Left link to see all of the emails you’ve set up across the whole site<br />
Set up some scheduled reports
for your site to your colleagues</li></li></ul><li>Basics 8 - segmentation<br /><ul><li>Metrics – basic counts of things that happen on your site, like visitors, page views etc
Landing pages per city maybe
for local events?</li></li></ul><li>Landing pages and bounce rate<br />Spot best performers<br />Improve problem pages<br />There’s no “right” or “wrong” figure<br />But don’t just look at rates – concentrate on high volume pages<br />
Homework – landing pages<br /><ul><li>Identify
3 landing pages using the following criteria:</li></ul>High volume of entrants (so you don’t spend effort with insignificant rewards)<br />Significant bounce rate<br /><ul><li>Over the next month, reduce the bounce rates for each page</li></li></ul><li>Site search<br />How many people searched?<br />How often did they search?<br />What for?<br />Any problem content?<br />
Useful profiles might be:</li></ul>Subdomains<br />Microsites<br
/>Site sections<br />UK visitors<br />Paid search visitors<br /><ul><li>Profiles are also useful for controlling access when administering users</li></li></ul><li>Creating a profile<br />Overview page > add new profile<br />Work through the wizard, probably choosing:<br />Existing domain<br />UK<br />Then overview page > edit profile<br />Default page = default.asp<br />Exclude query string parameters = blank<br />Currency displayed as = GBP<br />Yes, an e-commerce site<br />Do track site search, query parameter = searchexpression<br />But do check the query parameter by doing a search on your site!<br />Result = a new profile that will behave exactly like your main profile from this point forwards, unless we apply some filters to it<br />
They cut out the “noise”
created by visitors who you aren’t interested in for the specific piece of functionality you are looking at
Examples of useful filters:</li></li></ul><li>Applying filters
to profiles<br />Before we start:<br /><ul><li>NEVER apply filters to your base profile or you will discard information</li></ul>Stuff to understand<br /><ul><li>New profiles can’t look back in time – you start to record information from the day when you set the profile up</li></ul>Advanced segments can look backwards though<br /><ul><li>You need to reapply your “settings” (home page, site search etc) when you set up a new profile
Filter – exclude other domains<br
/>Because anyone can add your tag to their site, you might want to set up a filter that excludes all traffic from other sites<br />This actually happened to Nemisys - a developer in India ripped our site and rebadged it for a client.<br />The other site showed up in our numbers until a polite email suggesting they shouldn’t pay their developer found its way to them ... <br />
Filter – visitors from organic
search<br />If you’re focussing on SEO, this is a useful profile to help measure your progress<br />Remember – search rankings are old hat. This lets you monitor true success – visitors who convert<br />
Filter – exclude your staff<br
/>If you know your IP company address(es), you can exclude traffic from staff<br />Or flip the logic on its head and look at only traffic from staff if that’s useful to you<br />
So what now?</li></li></ul><li>Reporting your goals<br
/>First, let’s define them!<br />For our purposes, a goal is a meaningful outcome for your business<br />Example goals:<br />Submitted the contact form<br />Made a donation<br />Made a purchase<br />Registered for an event<br />Support log ins<br />Split in to pairs and come up with a list of goals for your site<br />
Our goals<br /><ul><li>To complete –
list of goals we’ll aim to add</li></li></ul><li>Beyond goals to funnels<br />Measure the progress from 1 page to another, finishing in a goal<br />Can be simple – submitting a form<br />Or more complex – a basket & checkout process<br />Review your goals – are there any funnels that we should set up?<br />
Use PROFILES and FILTERS to
“clean” your data</li></ul>And to produce reports for segments you know you will be interested in long term<br /><ul><li>Use ADVANCED SEGMENTS to explore your profiles</li></li></ul><li>Segments again - advanced<br /><ul><li>Simple exploration we’ve covered
To focus on trends and
campaigns</li></li></ul><li>Real world actions<br /><ul><li>Let’s make a 1 month action plan for improving your site’s performance</li></ul>Implement all of your goals so that you start to measure against objectives<br />Identify 3 landing pages to tweak and reduce bounce rate / improve goal conversion<br />Identify 2 current campaigns – how can we improve them?<br />
Cutting your shopping bill<br /><ul><li>Just
browse before you buy</li></ul>Say you visit and purchase something in December<br />Then revisit in Feb, but just browse without even signing in<br />Top end analytics systems will tie the visits together via your cookies and don’t be surprised if you receive an email containing the products you browsed<br />To really reel them in, add the product to your basket and then leave ...<br /><ul><li>And only respond to the type of offers you prefer</li></li></ul><li>Further reading<br />Blogs, hints & tips<br /><ul><li>But this book - http://www.advanced-web-metrics.com/
My blog (analytics tag) -
http://www.nemisys.uk.com/blogs/nemisys/Default.asp?keyword=analytics</li></ul>Online help<br />How to videos - http://youtube.com/googleanalytics<br />GA support - http://google.com/support/googleanalytics<br />GA blog - http://analytics.blogspot.com/<br />Webmaster tools - http://googlewebmastercentral.blogspot.com/<br />