12. ICT is Complex Desktop Help Desk LAN Admin DBA Operations Mainframe Security Network Management Chaos Business User Non IT Devices Applications Databases Systems Networks
13. Complexity= Unavailability Desktop Help Desk LAN Admin DBA Operations Mainframe Security Network Management 99% 99% 99% 99% 99% 99% 99% 99% Business User Non IT Devices Applications Databases Systems Networks 92% Availability
14. IT complexity is costly! “ THIS YEAR ALONE IT COMPLEXITY WILL COST FIRMS WORLDWIDE SOME $750 BILLION” - Tony Picardi, IDC
15. Outage impact? Software bug Virus Data corruption Accidental delete Dropped table D.o.S. Attack CPU fault Disk failure Array failure Host Bus Adapter Network Card Software Fire Power Outage Terrorism/War Flooding Storms Hurricane Component Outages Logical Outages Site Outages
16. The Costs & Consequences HP Business Continuity Services Revenue: Direct loss Indirect impact is more severe & unpredictable Productivity: # employees x hours x hours Damaged reputation: Customers, competitors, lose face Financial performance: Revenue recognition, value productivity/ employees $ millions minutes days time $ impact $ billions direct financial/ customer reputation financial performance constant increase exponential increase
25. Mark Simon Jakob, uses knowledge to submit press releases, write a false & negative press release about technology company Emulex. Stock plummets $2.5 billion before the scam is caught . 2006 Information Warfare