JourneyLabs improves participant outcomes in high-stakes relationships such as in healthcare, workplace, education, and professional services markets. Our proprietary cloud and mobile platform optimizes enhanced information collection to enable responsive action, as well as long-term relationship analytics. JourneyLabs is based in Winter Spring, Florida and Pune, India. For more information, please visit www.journeylabs.io. Our Journey Management Platform The JourneyLabs™ Journey Management Platform operationalizes long term interactions and improves participant outcomes in high-stakes relationships. Organizations can easily build and deliver highly personalized digital journeys for each participant that can be delivered anywhere, anytime, while retaining a longitudinal record and key data for analytics.

1. Your Ideas Digitized
Your Vision Materialized
© 2018 JourneyLabs Inc.

2. What do these high-stakes relationships have in common?
Orthopedic Surgeon Joint Replacement Patient
Therapist PTSD Patient
Audit Firm Client Incident Response Team
Nurse Navigator Cancer Patient
Behavioral Health Researcher Subject
Pediatrician Post-Neo Natal ICU Patient
Civilian Employer Transitioning Veteran
Pharmaceutical Trial Sponsor Subject
Holistic Product Provider Customer
Dietician Weight Loss Client
Health Plan Pre-Diabetic Member
Talent Recruiter New Hire
Their programs
suffer from:
Gaps in engagement
Lack of personalization
Poor situational responsiveness
#1
They sought out JourneyLabs
to address these essential
delivery problems
#2

3. Easily automate a participant journey and increase outcome
success with the JourneyLabs Engagement Platform

4. © 2018 JourneyLabs Inc.4

5. JourneyLabs Platform
An always-available, virtual advocate
Tasks& Activities
Guide participants through their
commitment to better outcomes.
Sensor Data
Collect a myriad of
environmentaldata to
support decision-making
outcomes.
Human & MachineChat
An always-on channelfor humansor the
system tobe there in-the-moment.
Support & Emergency Tools
In-the-moment,personalized
interventionsand help channels.
Participant Progress
Feedback
Promote long term
participant
engagement.
Survey &Decision Trees
Establish baselines, monitor trends
and listen longitudinally.
Any condition can drive
action automatically in any
facet of the system.
Action
Flow
© 2018 JourneyLabs Inc.5

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8. The JourneyLabs Platform
© 2018 JourneyLabs Inc.8

9. Enterprise Architecture
JOURNEYMANAGEMENTPLATFORM(JMP)
Secure Communications
DecisionSupport Messaging ServiceDesk
Workflow Analytics Activities&Emergency
Web Portal Mobile App ResponsiveWeb Messaging Case & Workflow Partner SDK
© 2018 JourneyLabs Inc.9

10. Problem: New Hire Quits After 6 Months
DAY
0
DAY
1
WEEK
1
WEEK
2
WEEK
4
MONTH
2
MONTH
3
MONTH
4
MONTH
5
MONTH
6
Recruiter /
HR hire
new
employee
Employee has
payroll issues.
Hasn’t met all
team members
yet.
Employee
welcomed
to office
Employee
completes
New Hire
Training at
Corporate
HQ
Employee
begins
new role Employee hasn’t
met with
supervisor after
first week. Not
sure if doing job
correctly.
Employee grows
increasingly frustrated at
lack of support
No communication
with HR
Employee quits
of newly hired workers leave within the
first 6 months10-25%
$29,600 Average cost of losing a good hire
…
© 2018 JourneyLabs Inc.10

11. DAY
0
DAY
1
WEEK
1
WEEK
2
WEEK
4
MONTH
2
MONTH
3
MONTH
4
MONTH
5
MONTH
6
careerjourney
deployed to
new hire
Day 1 Welcome
message and
Intro Journey
Employee survey indicates
they are still happy with their
job and would recommend to
friends/colleagues.
Weekly Pulse Survey indicates
employee feeling overwhelmed.
Risk indicator updated and HR follows
up immediately.
Employee doesn’t understand why they didn’t
achieve their quarterly bonus. Manager not
providing feedback. HR automatically
notified and responds.
Week 1
Follow up
Questionnaire
Employee
begins new role
Solution: Be with New Hires on their Journey
• Recruiter increases success rate retaining new hires, ensuring retainer compensation
• HR maintains a pulse of the new hire during the key initial onboarding months
ensuring long term retention
• Employeeloves how easy it is to communicate with people that care
• Employeefeels empoweredto share their thoughts and opinions to make the work
place better for everyone
…
© 2018 JourneyLabs Inc.11

12. How it Works
12
Participant Scans QR Code
and Begins Journey
Welcome to JourneyLabs!
W e w ill periodically send you quest ionnaires t o
det ermine how you are feeling, but at any t ime
you can communicat e w it h us t o let us know
how you are doing.
New Participant Added
to Journey
Journey Published Unique QR
Code Generated
JourneyLabs Web Portal
Participant Downloads App
Emergency
Phone Numbers
Links to helpful
resources
Important
Documents
Guided
interactions
Journey
Initiated
Welcome Message
Sent via App
Timer
Timer Surveys
Communicate
Sensors
System monitors
for inputs that
deviate from the
norm and
automatically
pushes out
interventions
Interactive Assessments
In App Messages
Help Now
Resources
Journey configured via
Agent Web Portal
© 2018 JourneyLabs Inc.

13. www.journeylabs.io