1. The Leader Role LEADER Unleashes energy and enthusiasm by creating a vision that others find inspiring and motivating. Serves as a role model for others by “walking the talk”; demonstrates the desired behaviors of team members and leaders. Teaches others and helps them develop their potential; maintains authority balance; ensures accountability in others. Understands the big picture and is able to translate changes in the business environment to opportunities for the organization; acts as an advocate for the customer. Opens doors and runs interference for the team; challenges the status quo; breaks down artificial barriers. Brings together the necessary tools, information and resources for the team to get the job done, facilitates group efforts. Helps learn to improve performance; gets good results without resorting to authoritarian methods; manages by principle rather than by policy and uses boundaries rather than directives. RESULTS CATALYST FACILITATOR LIVING EXAMPLE COACH BUSINESS ANALYZER BARRIER BUSTER