Whether you’re working on designing better experiences or you’re an organizational change agent trying to transform your organization, listening is one of the most important skills in your toolkit. To understand what people truly need you need to be a great listener. To build trust and diffuse negative energy you need to be a great listener. To transcend the assumptions and worldviews that constrain your thinking you need to be a great listener. But listening is really hard. Most of us are poor listeners because we’ve never been taught how to listen. To become a powerful listener, treat listening as an active skill to work at.