“Half of my budget is wasted … I just don’t know which half” 
Qualilogy – Professional services 
Pour le post sur LinkedIn...
2 
Jean-Pierre FAYOLLE 
•Freelance Consultant 
Application Quality 
Customer Success Management 
Experience of internat...
3 
1.More and more complexity 
2.How do we face complexity? 
3.Professional Services 
Agenda
More complexity 
How do we face it? 
PART ONE
5 
Mainframe 
AS400 IBM 36 
MVS 
Unix 
1965-1985 
More and more complexity 
1985-2000 
2000-2015 
2015 
ASM 
Cobol RPG 
C ...
6 
More and more complexity 
•Applications are at the heart of IT 
A differentiating factor of business success 
Time to...
7 
•Better toolkit 
CASE tools, OO programming 
Reusability, Frameworks 
•Better processes 
Automatization (SCM, Builds...
8 
•Outsourcing 
At the expense of quality 
"There is always someone who says that they can do it cheaper" 
How do we fac...
9 
How do we face complexity? 
•How to improve application Quality? 
Produce less = less defects 
More people, more mach...
10 
How do we face complexity? 
•Objectives are always the same 
Reduce defects 
Reduce costs 
Improve application main...
Qualilogy 
Professional Services 
PART TWO
12 
Professional Services 
Governance 
Governance 
IT Management 
Application portfolio management 
IT Management 
Applica...
13 
Governance 
•Governance 
Aligning application management with business 
Definition of KPIs (performance, value, SLAs...
14 
Governance 
•Outsourcers management 
Definition of performance metrics 
Benchmarking of outsourcers 
Definition of ...
15 
Software Quality Management 
•Implementation of a Software Quality Center 
Objectives, missions and actors 
Definiti...
16 
Software Quality Management 
•Implementation of a Software Quality platform 
Specifications 
Support to the choice o...
17 
Software Quality Maturity Model 
Level 1 
Level 2 Detect 
Level 3 
Prevent 
Level 4 
Measure 
Level 5 Optimize 
Comple...
18 
Software Quality Maturity Assessment 
 
Software Configuration management 
Version control 
Build Automation 
Source ...
19 
Quality Management 
•Application Quality assessment 
Anybody can do a source code analysis 
The Quality consultant p...
20 
Quality Management 
•Continuous Integration / Improvement 
Definition of processes and tools 
Support to the choice ...
21 
Quality Management 
•Quality Gate 
Go/NoGo before QA / Production 
On demand / Independent of the team 
SLAs compli...
www.qualilogy.com. 
Qualilogy assists companies in their efforts to implement and manage Software Quality 
Anybody can ana...
www.qualilogy.com. 
Questions ?
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Qualilogy services 201409v1

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From the mainframe to the Internet of Things: more and more complexity. How do we face it?

Tooling is not enough: limit the cost of tools and invest in the most pertinent: the human analysis.

Governance, Software Quality Management, Application Quality: Qualilogy answers your questions

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Qualilogy services 201409v1

  1. 1. “Half of my budget is wasted … I just don’t know which half” Qualilogy – Professional services Pour le post sur LinkedIn, utiliser le post sur Working productively at home. September 2014
  2. 2. 2 Jean-Pierre FAYOLLE •Freelance Consultant Application Quality Customer Success Management Experience of international projects •Blogger www.qualilogy.com Strong knowledge of the Quality ecosystem (software vendors, open-source solutions, partners, products, etc.) Skype jpfayolle Tweet @jpfayolle contact@qualilogy.com
  3. 3. 3 1.More and more complexity 2.How do we face complexity? 3.Professional Services Agenda
  4. 4. More complexity How do we face it? PART ONE
  5. 5. 5 Mainframe AS400 IBM 36 MVS Unix 1965-1985 More and more complexity 1985-2000 2000-2015 2015 ASM Cobol RPG C Pascal PC Mac Windows Client-Server DBMS Virtualization Cloud SOA SaaS PaaS Open Source Android iOS L4G SQL Java PHP C++ VB Frameworks ERP Mobile devices Cloud Internet of all things Big data Analytics Java C# .NET Ruby Groovy Scala Grails CRM Java Objective C APIs Accounting HR Stocks Manufacturing Sales Intranet / Extranet Front-end / Back- end IT Consumerization 2017 : 270 000 million apps downloads
  6. 6. 6 More and more complexity •Applications are at the heart of IT A differentiating factor of business success Time to market / Costs •Applications complexity increases More applications More layers, more dependencies More incidents, less maintainability •Impacts on business Complex, heavy, tangled, expensive SI Reduce business agility Increase operational risks
  7. 7. 7 •Better toolkit CASE tools, OO programming Reusability, Frameworks •Better processes Automatization (SCM, Builds, Tests, …) Continuous Integration, DevOps •Better methodologies Waterfall, RAD Agile, Scrum, TDD CMMI, ITIL How do we face complexity?
  8. 8. 8 •Outsourcing At the expense of quality "There is always someone who says that they can do it cheaper" How do we face complexity?
  9. 9. 9 How do we face complexity? •How to improve application Quality? Produce less = less defects More people, more machines Better governance of applications •Governance Business orientation = creation of value Best practices = improve IT performance Risk control = more success, less failure Cost control = profitability •Monitoring Governance KPIs to measure processes and get feedback less with less more with more more with less
  10. 10. 10 How do we face complexity? •Objectives are always the same Reduce defects Reduce costs Improve application maintainability Improve outsourcers control •Tooling is not enough Tools guide human analysis Skills are needed to optimize tools •Proposition of value Limit the costs of tools Invest in the most pertinent: human analysis
  11. 11. Qualilogy Professional Services PART TWO
  12. 12. 12 Professional Services Governance Governance IT Management Application portfolio management IT Management Application portfolio cartography IT Management Control of outsourcers IT Management / Project Software Quality Management Implementation of a Software Quality Center Quality consultants Implementation of a Software Quality program Quality consultants Implementation of a Software Quality platform Quality consultants Assessment of the level of maturity of Software Quality Quality consultants Application Quality Application Quality Assessment Project / Developer Continuous Integration / Continuous Improvement Project / Developer Technical debt management Project / Developer Quality Gate Project / Developer Security Project / Developer Performance Project / Developer
  13. 13. 13 Governance •Governance Aligning application management with business Definition of KPIs (performance, value, SLAs) Actions plan – IT services catalog Monitor and control •Application portfolio management Definition of criteria (business value, €, size, etc.) Cartography Analysis of portfolio Assets & Risks Decision support « Ensuring that value is obtained from investment in TI is an essential component of IT Governance » (IT Governance Institute) « 48% of CIOs recognize that their organization has more applications than it needs. 25% of applications may be withdrawn » (Application Landscape Report 2014, Cap Gemini)
  14. 14. 14 Governance •Outsourcers management Definition of performance metrics Benchmarking of outsourcers Definition of SLAs Support in the choice of an outsourcer (RFP) Support in the Knowledge Transfer phase Establishing a win- win relationship with providers, based on objective data « Let’s not do it your way or my way. Let’s do it the best way »
  15. 15. 15 Software Quality Management •Implementation of a Software Quality Center Objectives, missions and actors Definition of the catalog of services Infrastructure (internal/external, SaaS/PaaS) Communication: inform and publish •Implementation of a Software Quality program Help your projects (trainings, assessments, etc.) Ensure non regression of the quality of your application portfolio Monitor and control your own Technical Debt (Sqale method) « We offer a Quality approach completely integrated into the processes of project management, from the RFP to the validation of deliveries and the deployment in Production » (Gaz de France – Quality Center)
  16. 16. 16 Software Quality Management •Implementation of a Software Quality platform Specifications Support to the choice of a solution (open source or software vendor) Personalization of the technical platform Documentation •Audit of the level of maturity of Software Quality « The tooling market should be a mass market , affordable , for every stakeholder, and in the lean culture . We need to bring out Quality measurement out of its expert's world » (SonarSource)
  17. 17. 17 Software Quality Maturity Model Level 1 Level 2 Detect Level 3 Prevent Level 4 Measure Level 5 Optimize Complexity No software Quality management Reactive mode: Quality Gate, audits Proactive mode: Continuous Integration, Technical Debt Managed mode : SLAs, Benchmarking, Cartography, maturity assessment Optimized mode: Application Portfolio management, Governance Proactivity Reactivity
  18. 18. 18 Software Quality Maturity Assessment  Software Configuration management Version control Build Automation Source Code Analysis Unit testing      Continuous Integration Automated Integration tests QA Automation    Code review Security & Architecture review Automated deployment   Maturity Assessment of a french Telco company
  19. 19. 19 Quality Management •Application Quality assessment Anybody can do a source code analysis The Quality consultant provides answers oWhat: metrics, issues, tendencies oWhy: investigate the origins of bad quality oHow: to remediate, with proposals of action plans … oHow much: … on different cost/time scales « Most CIOs don't know what to do when an outsourcer delivers bad code. Where to begin? What actions to take? »
  20. 20. 20 Quality Management •Continuous Integration / Improvement Definition of processes and tools Support to the choice of a solution (open source or software vendor) Personalization of the technical platform Documentation •Performance / Security assessments Control programming best practices (zero tolerance) Identify issues « Working in Continuous Integration is like going from the far west to travelling to the moon» (Responsable Qualité & Méthodes of a french bank)
  21. 21. 21 Quality Management •Quality Gate Go/NoGo before QA / Production On demand / Independent of the team SLAs compliance / Control of outsourcers •Technical Debt management Reduce your debt / invest in the future Benchmark projects / outsourcers / technologies Golden Nugget approach Método Sqale (www.sqale.org)
  22. 22. www.qualilogy.com. Qualilogy assists companies in their efforts to implement and manage Software Quality Anybody can analyze code Qualilogy answers your questions Qualilogy is not a tools reseller Qualilogy is independent
  23. 23. www.qualilogy.com. Questions ?

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