Academic concerns = academic probation, academic alert, academic warning High risk classes = lowest completion rates = Math 95, Math 107, English 101, Political Science 101
Initial contact ideally in person, by telephone. Invite students in for help if needed
Two quarters of experience – need another 2 to really firm it up Tech not the problem – most students with academic trouble experienced with ANGEL – academics are the problem and my mentors are not set up for that Thought phone contact essential More need than supply – 2 mentors could handle about 80 students each, narrowed down list had more than 300 students – maybe next time restrict to workforce, workfirst, DSS, for whom this kind of help seems the most useful, email support for others combined with first week follow up. Need an access database – worked with raw data in Excel