1) The document discusses professional resilience and emotional intelligence. It emphasizes developing self-awareness of one's emotions and being able to regulate negative emotions. 2) It explains how negative emotions like anger and sadness reveal underlying blocked passions and desires. Developing emotional intelligence helps one understand their emotions and reclaim positive feelings. 3) Taking multiple perspectives is recommended to gain clarity and move forward productively, such as considering an issue from different quadrants as presented in integral theory. Managing perspectives helps cultivate resilience.

1. Professional Resilience
How to Keep Winning when the Rules Keep Changing
Jude Gladstone Cade
Professional Women’s Group,
Women’s Club of Costa Rica, San Jose
April 18, 2015

2. We promised …
Tools for developing emotional resilience at
work
Understand how negative emotions reveal
blocked passions
Reclaim positive feelings and take action with
new clarity

3. Emotional Intelligence
1995. Daniel Goleman wrote Emotional Intelligence
Leaderly qualities of intelligence, toughness,
determination, vision insufficient
Truly effective leaders have emotional intelligence
Self-awareness, self-regulation, motivation,
perspective/empathy, social skills.

4. Professional Resilience =
Emotional Resilience =
Emotional Intelligence
EQ

5. Emotions in Our Body
The study published online Dec. 30. 2013 in the journal Proceedings of The National Academy of Sciences.

6. EmotionalIntelligenceInventory
Rateyourselfonthefollowingqualities.
5=Excellent.4=Good.3=Ok.2=LessThanOK.1=ReallyBad.
Qualities&CharacteristicsRating
1SelfAwareness.Observingyourselfandrecognizingyourfeelings;having
avocabularyforfeelings;knowingtherelationshipbetweenthoughts,
feelings,andactions.
2PersonalDecision-Making.Examiningyouractions&knowingtheir
consequences;knowingifthoughtorfeelingisrulingadecision;applying
theseinsightstosuchissuesasaddictiveorobsessivebehavior.
3ManagingFeelings.Monitoringself-talktocatchnegativemessagessuch
asinternalput-downs;realizingwhatisbehindafeeling(thehurtthat
underliesanger);findingwaystohandlefearsandanxieties,anger,and
sadness.
4HandlingStress.Learningthevalueofexercise,guidedimagery,
relaxationmethods,contemplation,reflection,prayer.
5Empathy.Understandingothers’feelings&concernsandtakingtheir
perspective;appreciatingthedifferencesinhowpeoplefeelaboutthings.
6Communications.Talkingaboutfeelingseffectively—beingagood
listenerandquestion-asker;distinguishingbetweenwhatsomeonedoesor
says&yourownreactionsorjudgmentsaboutit;sendingImessages
insteadofblame.
7Self-Disclosure.Valuingopennessandbuildingtrustinarelationship;
knowingwhenit’ssafetorisktalkingaboutyourprivatefeelings.
8Insight.Identifyingpatternsinyouremotionallifeandreactions;
recognizingsimilarpatternsinothers.
9Self-Acceptance.Feelingworthwhile&seeingyourselfinapositivelight;
recognizingyourstrengths&weaknesses;beingabletolaughatyourself.
10PersonalResponsibility.Takingresponsibility;recognizingthe
consequencesofyourdecisions&actions,acceptingyourfeelings&
moods,followingthroughoncommitments.
11Assertiveness.Statingyourconcernsandfeelingswithoutangeror
passivity.
12GroupDynamics.Cooperation;knowingwhen&howtolead,whento
follow.
13ConflictResolution.Understandingtheother’sview;dialogueskillsto
negotiateAllWinsolutions.
BasedoninformationpublishedbyStone&Dillehunt,SelfScience:TheSubjectIsMe,GoodYearPublishing,1978.

7. Negative Emotions
Are Blocked Passions
Anger Joy
Sadness Gratitude
Fear Love

8. The Amygdala HiJack

9. Professional Resilience
Emotional Intelligence
Self-Awareness - Different kinds of Feelings
Self-Regulation — Amygdala Hijack
Perspective — Using the 4 Quadrants

10. Perspective
http://www.dailyevolver.com/a-primer-on-integral-theory/

11. TakingMultiplePerspectives
Challenge:Date:
Reflections
Ideasformovingforward
Basedonmaterialpublishedathttp://www.dailyevolver.com/a-primer-on-integral-theory/,April2015.

12. How did we do?
Tools for developing emotional resilience at
work
Understand how negative emotions reveal
blocked passions
Reclaim positive feelings and take action with
new clarity