Coaching Amberlight

For an activity in this
session
Think of a work-related goal or
issue that you would like to
receive some coaching on.

© Judy Rees 2009
www.xraylistening.com

What would you like to have
happen as a result of this
session?

© Judy Rees 2009

X-press Coaching
with
Judy Rees of X-Ray Listening

© Judy Rees 2009

Judy Rees

© Judy Rees 2009

Judy Rees
• Former news reporter

© Judy Rees 2009

Judy Rees
• Helped to create digital Teletext (inc.
requirements gathering & user testing)

© Judy Rees 2009

Judy Rees
• Co-author of Clean Language:
Revealing Metaphors and Opening
Minds

© Judy Rees 2009

Judy Rees
• Co-author of Clean Language:
Revealing Metaphors and Opening
Minds
• MD of X-Ray Listening

© Judy Rees 2009

This session

© Judy Rees 2009

This session
• Time-limited for maximum learning/
minute

© Judy Rees 2009

This session
minute
• Practical skills rather than theory
– References in handout, or ask at the end
– Ask questions, but we may come back to
them

© Judy Rees 2009

This session
minute
• Practical skills rather than theory
– References in handout, or ask at the end
– Ask questions, but we may come back to
them
• 80/20 rule
– Sharp focus on the core coaching skills
and principles
© Judy Rees 2009

…just dive in!

© Judy Rees 2009

Beneﬁts of coaching
According to the Manchester Group*,
include:
• Improved Relationships       77%
• Improved Teamwork           67%
• Improved Job Satisfaction    61%
• Improved Productivity         53%
• Improved Quality                48%

© Judy Rees 2009

Coaching principles

© Judy Rees 2009

Coaching principles
• It’s not about ﬁxing people

© Judy Rees 2009

Coaching principles
• It’s not about giving criticism or advice

© Judy Rees 2009

Coaching principles

• Relationship of equals, one of whom is
committed to making a change

© Judy Rees 2009

Coaching principles

• Relationship of equals, one of whom is
committed to making a change
• At its best, can be an exchange of
knowledge, skills, feedback, support,
celebration
© Judy Rees 2009

The X-Press Coaching model

© Judy Rees 2009


• Based on models used in the BBC, PwC
etc

© Judy Rees 2009


etc
• Builds on Lynne Cooper’s Five-Minute
Coach, and work by Angela Dunbar
and Carol Wilson

© Judy Rees 2009


etc
• Builds on Lynne Cooper’s Five-Minute
Coach, and work by Angela Dunbar
and Carol Wilson
• Principles from Clean Language,
devised by David Grove
© Judy Rees 2009

Activity 1
• Client: Talk about a work subject that’s
important to you (such as why
improving your coaching skills
matters!)
• Coach: Listen with interest, and
without interrupting, for two minutes

Coac

Client
© Judy Rees 2009
✗ h

For best results…

© Judy Rees 2009

For best results…
• Your attitude matters – smiling,
nodding, open body posture

© Judy Rees 2009

For best results…
• Eye contact vs peripheral vision

© Judy Rees 2009

For best results…
• Eye contact vs peripheral vision
• When you are listening, do nothing
else

© Judy Rees 2009

Activity 2
• Client: Talk about a work subject that
is important to you

1. Listen with interest
2. Be distracted

© Judy Rees 2009

Activity 2
• Client: Talk about a work subject that
is important to you
• Coach:
2. Be distracted

© Judy Rees 2009

X-Press Coaching

Client: this is your chance to be
coached on the work goal or
issue you wanted some

© Judy Rees 2009

X-Press Coaching principles
• Based on questioning and listening,
rather than advising
• Focus is on goals and what’s working
well, rather than on problems

© Judy Rees 2009
www.xraylistening.com 14

Coaching vs Advising
• Give advice sparingly
– Do you take advice that you didn’t ask for?
– “When you’re telling, you’re not selling”
• Asking more questions will:
– stretch and develop your coachee
– deepen the trust between you
– help you more fully understand the
situation
– help them ﬁnd solutions which ﬁt them
© Judy Rees 2009
www.xraylistening.com 15

“The secret of achievement is
to hold a picture of a
successful outcome in the
mind.” Thoreau

© Judy Rees 2009

Go for the good stuff!

© Judy Rees 2009

• Key difference between coaching and
counselling, therapy etc

© Judy Rees 2009

• Builds motivation, empowerment,
momentum

© Judy Rees 2009

momentum
• May completely avoid exploring the
problem

© Judy Rees 2009

momentum
• May completely avoid exploring the
problem
• More enjoyable (for both parties) than
problem focus
© Judy Rees 2009

Activity 3: Get the goal in mind
Coach: Use only these questions and
your partner’s own words

• What would you like to have happen?
• What kind of X (is that X)?
• Is there anything else about (that) X?

• Ask in any order, as many times as
© Judy Rees 2009

Tip: Keep using their words

It keeps them engaged, makes
them feel respected, and stops
you using jargon

© Judy Rees 2009

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