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Enhancing Patient Engagement
     & Experience for Hospitals
 A walk-through of the iPad bedside application for
                     patients and family caregivers
Objectives
 Improve patient satisfaction
 Improve the discharge process and instruction
 Improve medication reconciliation and communication
 Improve patient education and health promotion
 Early detection of warning signs and near misses
 Improve care team communication
 Approach
    Engage patients via a bedside interactive device
    Predict HCAHPS scores based on patient behavior
    Predict readmission via self-reported early warnings and behaviors
    Customized content and workflow for patients and hospital units
    HIPAA compliant data management and sharing
Key features
 Customizable checklist specific to hospital /
  disease conditions

 Allows patients to keep notes

 Save progress at any time

 Ability to access / print from home

 Ability to share with Personal Health Records
  (e.g., HealthVault) or via email
Key features
 Patient centered medication reconciliation

 Shared screen experience between nurse and patient / caregiver

 Supports “teach back” methods

 Unlimited number of medications

 Facilitate research of medications

 Pill identification for hospital meds

 Access list from home and print

 Share via Personal Health Records (e.g., HealthVault) or email
Key features
 Video content for patient education

 Can be customized for hospital units / patient
  disease conditions

 Much more effective than in-room TV
Key features
 Daily follow up questionnaires with reminders

 Questions can be customized for patient and disease conditions

 Dynamic questions changes everyday based on history and
  patient profile

 Provides early warning for relapse / readmission

 Continues after the patient goes home
Thank you!

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In-patient iPad Bedside application for Patient Engagement

  • 1. Enhancing Patient Engagement & Experience for Hospitals A walk-through of the iPad bedside application for patients and family caregivers
  • 2. Objectives  Improve patient satisfaction  Improve the discharge process and instruction  Improve medication reconciliation and communication  Improve patient education and health promotion  Early detection of warning signs and near misses  Improve care team communication  Approach  Engage patients via a bedside interactive device  Predict HCAHPS scores based on patient behavior  Predict readmission via self-reported early warnings and behaviors  Customized content and workflow for patients and hospital units  HIPAA compliant data management and sharing
  • 3.
  • 4. Key features  Customizable checklist specific to hospital / disease conditions  Allows patients to keep notes  Save progress at any time  Ability to access / print from home  Ability to share with Personal Health Records (e.g., HealthVault) or via email
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Key features  Patient centered medication reconciliation  Shared screen experience between nurse and patient / caregiver  Supports “teach back” methods  Unlimited number of medications  Facilitate research of medications  Pill identification for hospital meds  Access list from home and print  Share via Personal Health Records (e.g., HealthVault) or email
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Key features  Video content for patient education  Can be customized for hospital units / patient disease conditions  Much more effective than in-room TV
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Key features  Daily follow up questionnaires with reminders  Questions can be customized for patient and disease conditions  Dynamic questions changes everyday based on history and patient profile  Provides early warning for relapse / readmission  Continues after the patient goes home
  • 26.
  • 27.
  • 28.