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Let’s Help Melly
Let’s Help Melly
Let’s have a conversation.
Why is this military
squad doing push ups?
An organization is healthy
when it is whole, consistent
and complete, when its
management, operations and
culture are unified.
Let’s Help Melly

Today, over half of American
workers effectively hate
their jobs.
Let’s Help Melly




Let’s Help Melly
Melly, we cannot go on
hating our jobs. We have
to do something!
OK, let’s discuss
making the change.
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Leadership and governance are
both part of management.
Let’s Help Melly
Let’s Help Melly

Maybe we’ll be happier
if we perform better?
We can help
with that!
Let’s Help Melly
scientific management
project management
structured programming
You all play a part in the
whole construction. Your goal
is to increase performance!

70 percent of all strategies
and projects fail.
Let’s Help Melly
We’re still not happy. Maybe
we should work toward a
greater purpose?
We can help
with that!
Let’s Help Melly
six sigma
TQM
BPR
TOC
I have a great idea!
Now you must all change for
the greater good.

Fads often fail to deliver on
their promises, a factor that
contributes to their short life
cycles and rapid decline.
Let’s Help Melly
At the same time the world is
getting more complex.
Let’s Help Melly
?
?
?
?
?
?
? ?
?
?
?
?
?
?
??
?
?
???
?
?
?
?
Let’s Help Melly
Let’s Help Melly
Unless the organization learns to
increase its health as a living
complex system.
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Complexity theory is […] about the
dynamics of change in a system.
[…] a new theory of business that
places people and relationships into
dramatic relief.
I think the next century will be
the century of complexity.

Interesting!
But how do we increase
our health and become
happier?
We can help
with that!
Let’s Help Melly
Scrum
Lean
Agile
Kanban
OK, do whatever you want.
As long as you allow the
community to benefit
from it.

Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
But, different community
leaders suggest fixing things
in different ways...
Let’s Help Melly
not
addressed
not
addressed
proven
benefit
indirect
benefit
proven
benefit
Let’s Help Melly
not
addressed
not
addressed
proven
benefit
indirect
benefit
proven
benefit
Let’s Help Melly
not
addressed
not
addressed
proven
benefit
indirect
benefit
proven
benefit
ideas
productdata
measure
not
addressed
not
addressed
indirect
benefit
proven
benefit
proven
benefit
Let’s Help Melly
not
addressed
proven
benefit
indirect
benefit
not
addressed
indirect
benefit
It seems we’re making
progress, but...
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Maybe we can do even better
when we really understand
complexity thinking.
Only variety can
absorb variety.
Ashby's law of requisite
variety is as important to
managers as Einstein's law of
relativity to physicists.
When applied to
organizations, it has
been called requisite
complexity.
1) Address complexity with complexity
The complexity of a system must be
adequate to the complexity of the
environment that it finds itself in.

2) Use a diversity of perspectives
Complexity itself is
antimethodology. It is against
"one size fits all."

3) Assume dependence on context
Best practice is
always past practice.

4) Assume subjectivity and coevolution
What you measure is what you get.

5) Anticipate, adapt, explore
Evolutionary systems by their nature
involve experimentation.

6) Develop models in collaboration
Those formulating the
abstraction are making a gesture
whose meaning can only emerge
in many, many local interactions.

7) Shorten the feedback cycle
The only way to win is to learn
faster than anyone else.

8) Steal and tweak
We usually think of innovation
as inventing new things, but we
may be smarter to think of it as
recombining old ones.
Let’s Help Melly
Complexity Tips
There’s nothing as practical
as good theory.
Now use the complexity your
organization already has.
So, how can we solve the
remaining problems?
Sorry, you’re
on your own
now!
Let’s Help Melly
Systems Thinking
Complexity Thinking
What exactly is the
organization?

Let’s Help Melly
You might be able to climb
this high, but only with a
healthy organization.
Let’s Help Melly
?
?
?
?
?
?
? ?
?
?
?
?
?
?
??
?
?
???
?
?
?
?
Let’s Help Melly
Let’s Help Melly
The English verb “to manage”
was originally derived from the Italian
maneggiare, meaning to handle and train
horses. […] This original meaning merged
with the French term menage,
or household.
Management is about
human beings. Its task is to
make people capable of joint
performance […]. This is what
organization is all about, and it is
the reason that management is the
critical, determining factor.
Management is too important to
be left to the managers. We all
participate in the workout.

Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly

Let’s Help Melly

Let’s Help Melly
Let’s Help Melly

Let’s Help Melly
Let’s Help Melly

Let’s Help Melly

Let’s Help Melly
It’s not about reaching a certain
level. It’s about increasing health, so
you can keep climbing.
Aha!
Steal healthy practices,
Use in safe experiments,
Learn as fast as possible,
Adapt to your needs,
repeat...
Let’s Help Melly
Change Work Into Life
We should not take our
models too seriously.
Which management workout
exercise will you start with
tomorrow?
This presentation is part of
the Management 3.0 course.
Find out more...
www.management30.com/workout
m30.me/happiness
Let’s Help Melly
Let’s Help Melly
Let’s Help Melly
@jurgenappelo
slideshare.net/jurgenappelo
noop.nl
linkedin.com/in/jurgenappelo
jurgen@noop.nl
http://creativecommons.org/licenses/by-nd/3.0/
This presentation was inspired by the works of many people, and
I cannot possibly list them all. Though I did my very best to attribute
all authors of texts and images, and to recognize any copyrights, if
you think that anything in this presentation should be changed,
added or removed, please contact me at jurgen@noop.nl.

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